Troubleshooting; Identifying The Problem - Fujitsu UH-X User Manual

Troubleshooting

Your UH-X is sturdy and subject to few problems in the
field. However, you may encounter simple setup or
operating problems that you can solve on the spot, or
problems with peripheral devices, that you can solve by
replacing the device. The information in this section
helps you isolate and resolve some of these
straightforward problems and identify failures that
require service.

Identifying the Problem

If you encounter a problem that you are having
difficulty in solving, go through the following procedure
before pursuing further troubleshooting.
1. Turn off your notebook.
2. Make sure the AC adapter is plugged into your
notebook and to an active AC power source.
3. Make sure that any devices connected to the external
connectors are plugged in properly.
You can also disconnect such devices, thus
eliminating them as possible causes of failure.
4. Turn on your notebook. Make sure it has been off at
least 10 seconds before you turn it on.
5. Go through the boot sequence.
 If you keep notes about what you have tried,
your support representative may be able to
help you more quickly by giving additional
suggestions over the phone.
 Do not return a failed notebook to your
supplier until you have talked to a support
representative.
Before you place the call, you should have the following
information ready so that the customer support
representative can provide you with the fastest possible
solution:
• Product name
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Hardware configuration
• Type of device connected, if any
See the Label on the bottom of your notebook for
Product name and serial number.
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