Rheem Guardian Warm Water Owner's Manual And Installation Instructions page 32

RHEEM WARM WATER WARRANTY - AUSTRALIA ONLY
WARM WATER MODELS 940080, 940160, 940240- UV DISINFECTION MODELS 940001, 940002
1.1 This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street, Rydalmere New South Wales.
1.2 Rheem offer a trained and qualified national service network who will repair or replace components at the address of the warm water unit
subject to the terms of the Rheem warranty. Rheem Service, in addition can provide preventative maintenance and advice on the operation
of your warm water unit. The Rheem Service contact number is available 7 days a week on 131031 with Service personnel available to
take your call from 8am to 8pm daily (hours subject to change).
1.3 For details about this warranty, you can contact us on 131031 or by email at warrantyenquiry@rheem.com.au (not for service bookings).
1.4 The terms of this warranty are set out in section 2 and apply to warm water units manufactured after 1
1.5 If a subsequent version of this warranty is published, the terms of that warranty will apply to warm water units manufactured after the date
specified in the subsequent version.
2.1 The decision of whether to repair or replace a faulty component is at Rheem's sole discretion.
2.2 If you require a call out and we find that the fault is not covered by the Rheem warranty, you are responsible for our standard call out
charge. If you wish to have the relevant component repaired or replaced by Rheem, that service will be at your cost.
2.3 Where a failed component is replaced under this warranty, the balance of the original warranty period will remain effective. The
replacement does not carry a new Rheem warranty.
2.4 Where the Rheem warm water system is installed outside the boundaries of a metropolitan area as defined by Rheem or further than
25 km from either a regional Rheem branch office or an Accredited Rheem Service Agent's office, the cost of transport, insurance and
travelling between the nearest branch office or Rheem Accredited Service Agent's office and the installed site shall be the owner's
responsibility.
2.5 Where the Rheem warm water system is installed in a position that does not allow safe or ready access, the cost of that access, including
the cost of additional materials handling and/or safety equipment, shall be the owner's responsibility. In other words, the cost of dismantling
or removing cupboards, doors or walls and the cost of any special equipment to bring the warm water unit to floor or ground level or to a
serviceable position is not covered by this warranty.
2.6 This warranty only applies to the original and genuine Rheem warm water unit in its original installed location and any genuine Rheem
replacement parts.
2.7 The Rheem warranty does not cover faults that are a result of:
a) Accidental damage to the warm water unit or any component (for example: (i) Acts of God such as floods, storms, fires, lightning
strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the warm water units.
c) Installation not in accordance with the Owner's Guide and Installation Instructions or with relevant statutory and local requirements in
the State or Territory in which the warm water unit is installed.
d) Connection at any time to a water supply that does not comply with the water supply guidelines as outlined in the Owner's Guide and
Installation Instructions.
e) Repairs, attempts to repair or modifications to the warm water unit by a person other than Rheem Service or a Rheem Accredited
Service Agent.
f) Faulty plumbing or faulty power supply.
g) Failure to maintain the warm water unit in accordance with the Owner's Guide and Installation Instructions.
h) Transport damage.
i) Fair wear and tear from adverse conditions (for example, corrosion).
j) Cosmetic defects.
2.8 Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture, carpet, walls,
foundations or any other consequential loss either directly or indirectly due to leakage from the warm water unit, or due to leakage from
fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other modes of failure.
2.9 If the warm water unit is not sized to supply the warm water demand in accordance with the guidelines in the Rheem warm water unit
literature, any resultant fault will not be covered by the Rheem warranty.
1. THE RHEEM WARRANTY – GENERAL
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
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December 2011.
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