Possible Problems - TEC B-852-TS12-QP Owner's Manual

6. TROUBLESHOOTING
6.1 Error Messages (Cont.)
Error Messages
NO PAPER ****
RIBBON ERROR ****
EXCESS HEAD TEMP
HEAD ERROR
Other error messages
6.2

Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems
The printer will not
turn on.
The media is not fed.
Nothing is printed on
the media.
The printed image is
blurred.
The Cutter does not
cut.
Problems/Cause
1. The media has run out.
2. The media is not loaded properly.
3. The media is slack.
1. The ribbon is not fed properly.
2. The ribbon has run out.
The print head is overheated.
There is a problem with the Print Head.
Hardware or software problems may
have occurred.
Causes
1. The Power Cord is disconnected.
2. The AC outlet is not functioning
correctly.
3. The fuse has blown, or the circuit
breaker has tripped.
1. The media is not loaded properly.
2. The printer is in an error condition.
1. The media is not loaded properly.
2. The ribbon is not loaded properly.
3. A print head is not installed properly.
4. The ribbon and media are not
matched.
1. The ribbon and media are not
matched.
2. The Print Head is not clean.
1. The media is jammed in the Cutter.
2. The Cutter Blade is dirty.
1. Load new media. Then press the
2. Load the media properly. Then press
3. Take up any slack in the media.
1. Remove the ribbon, and check the
2. Load a new ribbon. Then press the
Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call an authorised
service representative.
Replace the Print Head. Then press the
[RESTART] key.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.
1. Plug in the Power Cord.
2. Make sure that the power is supplied
3. Check the fuse or breaker.
1. Load the media properly.
2. Solve the error in the Message
1. Load the media properly.
2. Load the ribbon properly.
3. Install the Print Head properly. Close
4. Select an appropriate ribbon for the
1. Select an appropriate ribbon for the
2. Clean the print head using the supplied
1. Remove the jammed paper.
2. Clean the Cutter Blade.
E6- 2
ENGLISH VERSION EO1-33028
6.2 Possible Problems
Solutions
[RESTART] key.
the [RESTART] key.
status of the ribbon. Replace the
ribbon, if necessary. If the problem is
not solved, turn off the printer, and
call an authorised service
representative.
[RESTART] key.
Solutions
using another electric appliance.
Display. (See Section 6.1 for more
detail.)
the Print Head Block.
media type being used.
media type being used.
Print Head Cleaner.