Before Calling Service Personnel - Toshiba HD-XA2 Owner's Manual

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Chapter

Before calling service personnel

If you experience any of the following diffi culties while using this unit, check the list below before consulting
your nearest Toshiba dealer.
Symptom
No power.
No picture.
No sound.
Output level of multi channel
sound is reduced.
Multi channel sound is not
output.
The disc does not play.
Playback picture has noise.
The remote control does not
work.
Screen freezes and no
buttons work.
Remedy
. Is the power plug disconnected? Check the power connection.
. Is the cable for connecting the player and TV disconnected or not connected properly?
Check the connections (
. Switch the input of the connected TV to the signal from the player.
. Check the settings (MODE switch and "Resolution Setting"). (
. Are both the HDMI OUTPUT jack and the COMPONENT OUTPUT jacks connected
simultaneously? Select either connection and make the appropriate setting.
( page 21 – 23)
. Is the audio cable disconnected? (
. Is the volume of the device turned down to the minimum level? Check the volume.
. Switch the audio input of the device connected by the audio cable to the input from the
player.
. Set "Digital Out SPDIF" or "Digital Out HDMI" (
the connected device and connection procedure.
. The volume level is set to the minimum. Adjust the volume. (
. Change the output resolution (
. If using the optical digital output for a Dolby Digital Plus, Dolby TrueHD, DTS-HD or DTS
soundtrack, be sure your AV receiver or processor is set to use the input connected to
your player and is set to output the respective sounds.
. Set "Speaker Setting" (
. Set "Speaker Setting" (
. Make sure the disc type can be played with the player (
. Is the disc dirty or scratched? Check or clean the disc. (
. If the disc is a DVD-RW or DVD-R disc, fi nalize the disc before attempting to play it with
the player.
. If the disc includes parent lock support, playback is restricted while the parent lock of
the player is set. Cancel Parental Lock (
. If video from the player is watched via a video recorder or on a TV with a built-in video
recorder, the copy guard may prevent images from being displayed properly. Be sure to
connect the player directly to the TV.
. Are the batteries of the remote control dead? Replace the batteries. (
. Make sure the remote control is within range and pointed in the correct direction.
. Pressing ON/STANDBY button on the player for approximately ten seconds forces the
player to turn off. Turn the player off and then on again.
page 21 – 22)
page 22)
page 55) properly in accordance with
page 23) so that sound can be heard.
page 56) to "2ch".
page 56) to "5.1ch".
page 59) or change the restriction level.
page 24)
page 56)
page 28).
page 29)
page 16)
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