Troubleshooting - Toshiba COLORSTREAM 20AF41 Owner's Manual

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.
Problem
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Cannot receive above channel 13
Unable to select a certain channel
Multiple images
Poor color or no color
No stereo or SAP sound from a
known MTS broadcast
The remote control does not operate
The V-Chip PIN code does not work
3I70401D P22-BACK 25
Solution
• Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
• Check the antenna/cable connections.
• The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set correctly.
• Make sure TV/CABLE is set to CABLE mode.
• The channel may be blocked out with the V-Chip feature, or erased
with the add/erase feature.
• The station may have broadcast difficulties. Try another channel.
• Use a highly directional outdoor antenna.
• The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• If you change the direction of the TV while it is turned on, the picture
could suffer from color shading. If so, turn off the TV and allow it to cool
down for several hours before turning it on again.
• Make sure the MTS feature is set properly.
• Check if the TV/VCR/CABLE mode is properly set.
• There may be an obstruction between the remote control and the
remote control sensor.
• The remote control batteries may be dead. Replace the batteries.
• Change or reset your PIN code (see page 14, Selecting a PIN code).
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16/08/2001, 15:55