Limited Warranty Information - Precision Flight Controls Cirrus Desktop Yoke User Manual

5 LIMITED WARRANTY INFORMATION

WHAT'S COVERED BY OUR LIMITED WARRANTY
PRECISION FLIGHT CONTROLS, INC. (HEREAFTER "PFC") WARRANTS ITS HARD-
WARE PRODUCTS TO THE ORIGINAL OWNER TO BE FREE FROM DEFECTS IN
WORKMANSHIP AND MATERIALS WHEN USED PROPERLY FOR A PERIOD OF ONE
(1) YEAR FROM THE DATE OF DELIVERY.
WHAT'S NOT COVERED BY OUR LIMITED WARRANTY
PRODUCT FAILURE DUE TO IMPROPER INSTALLATION, MAINTENANCE, MISUSE,
ACCIDENT, ABUSE, NEGLECT, UNAUTHORIZED REPAIR, MODIFICATION OR ALTER-
ATION REMOVAL OR REPLACEMENT COSTS COSTS OR LOSS OF REVENUE
INCURRED DUE TO DOWNTIME DAMAGE TO RELATED COMPONENTS NORMAL
WEAR-AND-TEAR DAMAGE INCURRED DURING SHIPPING TRANSIT, IMPORTATION
OR CUSTOMS CLEARANCE PRODUCTS OR SOFTWARE MANUFACTURED BY
OTHER COMPANIES SOFTWARE OR DATA LOSS COSMETIC DAMAGES SUCH AS
UPHOLSTERY, PAINT, POWDER COAT, STICKERS, WRAPS, SILK SCREEN OR ANY
OTHER DAMAGES THAT DO NOT DIRECTLY IMPACT THE USE OF THE PRODUCT IN
ITS INTENDED ROLE AS A AVIATION TRAINING DEVICE (ATD) OR GAME CONTROL-
LER EXPENDABLE ITEMS SUCH AS LIGHT BULBS, BATTERIES AND ETC. LANDING
GEAR SWITCH
WHAT PFC WILL DO ON AN APPROVED WARRANTY CLAIM
IF DURING THE WARRANTY PERIOD YOU SUBMIT A WARRANTY CLAIM AND IT IS
APPROVED BY PFC, AT PFC'S SOLE DISCRETION WE WILL:
REPAIR THE PRODUCT - USING NEW OR RECONDITIONED PARTS WHICH ARE
FUNCTIONALLY EQUIVALENT TO NEW IN PERFORMANCE AND RELIABILITY.
REPLACE THE PRODUCT- USING NEW OR RECONDITIONED PRODUCTS WHICH
ARE FUNCTIONALLY EQUIVALENT TO NEW IN PERFORMANCE AND RELIABILITY.
IN THE EVENT A WARRANTY CLAIM IS APPROVED AND THE PRODUCT IS
RETURNED DUE TO DEFECT AS STATED ABOVE, A REFUND IN FULL WILL BE
ISSUED. IF PRODUCT IS RETURNED WITHIN THE WARRANTY PERIOD, BUT THE
RETURN IS NOT RELATED TO DEFECT, A REFUND WILL BE ISSUED LESS A FIF-
TEEN PERCENT (15%) RESTOCKING FEE.
OBTAINING WARRANTY EVALUATION & SERVICE
ALL WARRANTY QUESTIONS OR CLAIMS MUST FIRST BE DIRECTED TO THE PFC
TECHNICAL SUPPORT TEAM. PLEASE BE PREPARED TO PROVIDE THE PFC WITH
THE PRODUCT SERIAL NUMBER AND/OR PURCHASE INVOICE NUMBER FOR
VERIFICATION. PFC'S TECHNICAL SUPPORT TEAM MAY BE REACHED BY
PHONE: (916) 414-1316 OR EMAIL: techsupport@flypfc.com
PFC WILL DETERMINE IF THE PRODUCT HAS FAILED DUE TO DEFECTIVE
WORKMANSHIP OR MATERIALS. PFC RESERVES THE RIGHT TO ASSESS FEES
ASSOCIATED WITH DIAGNOSTIC SERVICES. IF THE PRODUCT IS DETERMINED TO
HAVE AN ISSUE WHICH IS COVERED BY THE WARRANTY, THE CUSTOMER MAY
CHOOSE ONE OF SERVICE OPTIONS BELOW:
MAIL IN SERVICE
THIS SERVICE WILL REQUIRE THE CUSTOMER TO SEND THE DEFECTIVE
PRODUCT OR PART TO PFC. THE CUSTOMER MUST FOLLOW PFC'S RETURN
MATERIAL AUTHORIZATION (RMA) PROCEDURE PRIOR TO RETURNING ANY ITEM.
PLEASE NOTE THAT IN THE EVENT AN ITEM IS RETURNED AND THE PACKAGE
DOES NOT DISPLAY THE RMA NUMBER (PER THE RMA PROCESS), THE DELIVERY
MAY BE REFUSED. FULL INSTRUCTIONS FOR PFC'S RMA PROCESS CAN BE
FOUND AT: https://flypfc.com/wp-content/uploads/suppoprt/rma_form.pdf
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