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Guide for Resetting a TrustGate or
SiteManager Appliance
This guide will show you how to reset a Secomea Appliance to factory de-
fault.
Please visit our support website for mode information.
Version 4, January 2015

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Summary of Contents for Secomea SiteManager 29 Series

  • Page 1 Guide for Resetting a TrustGate or SiteManager Appliance This guide will show you how to reset a Secomea Appliance to factory de- fault. Please visit our support website for mode information. Version 4, January 2015...
  • Page 2: Table Of Contents

    Table of Contents Introduction Cable and Application 2.1. TrustGate 164, 264 and 560R Reset Procedure 3.1. All TrustGates 3.2. SiteManager 3129 3.3. All other SiteManagers Serial parameters 4.1. 19200, 8 bits, 1 Stop bit, no parity: 4.2. 38400, 8 bits, 1 Stop bit, no parity 4.3.
  • Page 3: Introduction

    Introduction To reset a Secomea appliance like a TrustGate or a SiteManager you will need to connect a computer to the appliance using the serial interface. If you have the password to the appliance you can reset the appliance from the WEB GUI Maintenance menu and don't need to follow these instructions.
  • Page 4: Reset Procedure

    Reset Procedure 3.1. All TrustGates Power your PC and the appliance off. Connect the PC and the appliance’s DB-9 interface with the null-modem cable. Power your PC and the appliance on. Start HyperTerminal or similar program. Set the communication parameters: See figures below If a prompt (>) does not appear on the screen, press Enter Type reset , followed by Enter...
  • Page 5: Sitemanager 3129

    3.2. SiteManager 3129 Power your PC and the appliance off. Connect the black RJ45 to DB9 that was included with the SiteManager, to the SERIAL2 port of the SiteManager. Connect the PC and the DN9 end of the black cable with the null-modem cable. Power your PC and the appliance on.
  • Page 6: All Other Sitemanagers

    3.3. All other SiteManagers Power your PC and the appliance off. Connect the PC and the appliance’s DB-9 interface with the null-modem cable. Power your PC and the appliance on. Start HyperTerminal or similar program. Set the communication parameters: See figures below If a prompt (>) does not appear on the screen, press Enter NOTE: If a serial agent is configured on the SiteManager, the console messages on the COM port are “muted”...
  • Page 7: Serial Parameters

    Serial parameters 4.1. 19200, 8 bits, 1 Stop bit, no parity: SIG5, SIG5e, TrustGate 5/160/260, SiteManager xx29/xx39/xx49/2029/2129/3034/3129/3134/3229/3239/ Reset to Factory Default , Page 7 of 10 2015...
  • Page 8: 38400, 8 Bits, 1 Stop Bit, No Parity

    4.2. 38400, 8 bits, 1 Stop bit, no parity TrustGate60/61 4.3. 115200, 8 bits, 1 Stop bit, no parity TrustGate232R/363R/460R On the 300 series use the Serial port, on the 400 series use the Console port Reset to Factory Default , Page 8 of 10 2015...
  • Page 9: 115200, 8 Bits, 1 Stop Bit, No Parity

    115200, 8 bits, 1 Stop bit, no parity 4.4. TrustGate 164, 264 and 560R use the DB9-RJ45 console cable included in the package. Reset to Factory Default , Page 9 of 10 2015...
  • Page 10: Notices

    Secomea A/S. We would appreciate getting a copy of the material you produce in order to make our own material better and – if you give us permission –...

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