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TROUBLESHOOTING
Many solutions given here can make your grilling experience safer and more enjoyable. You
can also call customer service department at 1-855-CHANT-US(1-855-242-6887) from 8:00am to
5:00pm Eastern time, Monday through Friday for assistance.
PROBLEM
1. The ignition wire came off the
igniter/valve.
2. The distance between the ignition
pin and the burner is greater than
Grill will not
5/32 in. - 3/16 in.
light.
3. The ignition wire is broken.
6. The electrode tip does not
produce sparks at the burner port.
7. No gas supplied.
8. Air shutter opening is too big.
1. The air shutter opening is not
Burner flame
properly set.
is yellow and
2. Spiders or insects block the air
gas odor can
shutter.
be smelled.
3. Possible gas leaks.
Low heat
1. Low heat is found in natural
with the knob
gas models.
in "HIGH"
2. Ports are blocked.
position.
3. LP tank has run out.
Gas pressure is significantly affected
Low heat,
by gas line and length of gas line
natural gas.
from house gas line.
POSSIBLE CAUSE
CORRECTIVE ACTION
1. Reconnect the ignition wire to the
electrical igniter/valve.
2. Loosen the ignition pin and adjust the
distance, then fasten it again.
3. Call customer service for a
replacement ignition wire.
6. Reinstall the electrode.
7. Turn on the regulator valve.
8. Loosen the air shutter and adjust the
opening to a smaller size.
1. Loosen the air shutter and adjust the
opening to have blue flames.
Make sure burners are set for NG.
2. Clean blockages.
3. Check for the source of gas leaks.
1. This model is set for 7 in. natural gas
usage. Please check your natural gas
supply system to have correct gas
pressure. Regulator is not needed for
NG model.
Check the orifice if you installed NG
nozzles. Conversion kit provides the
following nozzles:
Burner
Main Burner
2. Clear ports of any obstructions.
3. Refill the LP tank.
Check your gas line and make
corrections by following the chart below:
From House to Grill
Distance
Up to 25 ft.
26 – 50 ft.
51 – 100 ft.
Over 101 ft.
10
Orifice Size
Φ1.26mm
Tubing Size
3/8 in. DIA
1/2 in. DIA
2/3 in. of run 3/4 in.
1/3 in. of run 1/2 in.
3/4 in. DIA
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