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Troubleshooting Guide
Item
Watch screen has frozen
Battery is draining quickly
I'm unable to call the watch
Watch is unable to make an SOS call
I'm unable to call my Speed Dial contacts
Watch is making SOS calls without pressing buttons
Watch is not connected on app and portal
Watch screen is locked
Location of the watch is inaccurate
Changes are not being updated on the watch
Mobile app displays 'Loading' message
On Demand location is not updating location
Reminder alerts are not appearing on watch
I'm not receiving geo-fence alerts
HW2
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mcarewatch.com.au
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Summary of Contents for mCareWatch HW2
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Page 1: Troubleshooting Guide
Watch screen is locked Location of the watch is inaccurate Changes are not being updated on the watch Mobile app displays ‘Loading’ message On Demand location is not updating location Reminder alerts are not appearing on watch I’m not receiving geo-fence alerts mcarewatch.com.au... - Page 2 Issue: I was recharging the watch and watch screen is frozen and displaying ‘Huawei’ and nothing else? Solution: 1. Press and hold down the top right hand button for 10-15 seconds continuously 2. The watch will automatically switch off and then back on mcarewatch.com.au...
- Page 3 (under DEVICE and FEATURES) not required are switched 2. If Wi-Fi is available – add the home Wi-Fi MAC address on the portal. 3. Click on ‘WEARER’ and ‘Beacon Locate’ and follow the instructions to add the Wi-Fi MAC address mcarewatch.com.au...
- Page 4 2. If there are no 4G green bars available, it means the watch has no mobile connection 3. Switch the watch off and then back on to re- establish a 4G connection by pressing and holding down the top button for 10-15 seconds mcarewatch.com.au...
- Page 5 If there are no green bars, you may be in a mobile area with limited or no 4G connection *NOTE: you can adjust how long the SOS button needs to be held down for (from 1 second through to 10 seconds. Default is set at 3 seconds) mcarewatch.com.au...
- Page 6 2. When the call has been activated, the screen will turn red and the watch will commence to dial that Speed dial contact NOTE: The watch will make an outgoing voice call provided that watch has a mobile receptionsignal mcarewatch.com.au...
- Page 7 2. Another option is to replace the watch face on the watch with one that does not have the SOS button displayed. NOTE: the SOS call can still be made by pressing and holding down the bottom button mcarewatch.com.au...
- Page 8 2. When the watch screen is unlocked, the watch will announce ‘Watch screen UNLOCKED’ and the same message will appear on the screen NOTE: Locking and unlocking the watch screen are activated by pressing the bottom button 5 times in quick succession mcarewatch.com.au...
- Page 9 1 hour 2. If the watch is switched on, turn the watch off and then back on 3. Check that the watch face has mCareWatch displayed at the top 4. When the watch face is displaying, swipe the watch face from the bottom of the screen up to view the ‘4G reception’...
- Page 10 3. On the platform and app – do an On Demand ‘Get Current Location’ and press the REFRESH button (this may take a few minutes to update) NOTE: Please ensure that GPS Tracking is ON (under ‘Device’ and ‘Tracking’) mcarewatch.com.au...
- Page 11 ‘SYNC now’ message will appear to confirm watch has synchronised to platform 3. You can also power cycle the device – by switching the watch off and then back on again (press and hold down the top button for 15-20 seconds) mcarewatch.com.au...
- Page 12 2. A drop down menu will appear 3. Click on ‘Logout’ 4. This will log you out of the mobile app and back to the login page 5. Enter your login details (username and password) and click on ‘Login’ mcarewatch.com.au...
- Page 13 (bottom left) 3. In the ‘Activity’ section check that the watch is connected and battery is above 20% 4. Click on the ‘View Map’ and then on the ‘Refresh’ button to provide an updated map location of the watch mcarewatch.com.au...
- Page 14 2. Check that each individual reminder is also switched on (Alarm needs to be orange) 3. Ensure that you click on the SAVE button (top right corner) mcarewatch.com.au...
- Page 15 2. Under ‘Device’ and ‘Tracking’ section make sure you have GPS tracking set for every 5 min. 3. Under ‘Menu’ and ‘Manage Account’, click on ‘Notifiers’ and make sure your email and mobile numbers are added to receive any alert notifications mcarewatch.com.au...
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