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Trouble shoot:
Error message (E01/E03/E04/E05/E14)
E01: Take out the brew group and unblock/clean the coffee duct outlet (coffee funnel). Clean and re-grease the brew group before placing it back.
E03/E04: Clean and re-grease the brew group. Make sure the brew group is in rest position before placing it back.
E05: 1). Try to prime the machine by dispensing some hot water. 2). Clean the steam pipe 2). Take out and place back the water tank a few times. 3). When using an extra water
filter, remove this filter from the water tank and turn the machine OFF and back ON.
E14: Switch OFF the machine and let it cool down for one hour.
Alarm message "Insert drip tray" does not disappear:
sensor cannot register that the drip tray is placed back.
Alarm message "Change filter" does not disappear, but the filter has been
machine Menu; 1). Press Menu
select WATER MENU
the water tank and fill it up with fresh water, press OK
the progress. 2.) If you do not want to use a filter anymore select ENABLE FILTER in the WATER MENU.
Alarm message "Empty coffee ground container" does not disappear, but the container has been emptied:
indicates this and when the machine is switched ON. 2.) Also empty the coffee ground container when you need to empty the internal drip tray. As when performing the empty
internal drip tray the service door is opened and will also reset the coffee ground counter. Therefore you also need to empty the coffee ground container when 'empty drip tray'
message appears.
Cannot finish the descaling procedure as the machine keeps asking to insert the drip
sensor cannot register that the internal drip tray is placed back. Clean especially the corner at the back of the drip tray very well. 2). Make sure the outside of the water tank is dry.
Check and dry the outside of the water tank. 3). Fill the water tank up to the MAX indication when starting the rinsing cycle.
There is water under the machine (machine is leaking):
place the machine on a horizontal surface, check the 'drip tray full' indicator before brewing a coffee. Empty the internal drip tray when the machine indicates this and empty the
drip trays before you start descaling. 2). Check if the water tank is leaking. 3). The brew group or some drains may be blocked, clean the brew group and the inside of the machine.
Cannot insert/remove the brew group:
Cannot insert: 1). Make sure the brew group is set in the rest position before placing it back. 2.) If still not possible to insert; place back the drip tray including coffee ground
container, close service door, switch ON and back OFF the machine. Try again to insert the brew group.
Cannot remove: 1). Check if the machine is still in the descaling process, if yes then first finish the descaling. If not, place back the drip tray including coffee ground container, close
service door, switch ON and back OFF the machine. Try again to remove the brew group.
The drip tray fills up quite fast:
It is normal for the drip tray to fill up quickly and does not directly concern a defect. During use, the internal circuits are rinsed with water that
automatically ends up in the drip tray. Empty the external drip tray frequently and when the 'drip tray full' indicator pops up through the drip tray cover.
The machine is not grinding the beans:
The coffee pucks are wet, and/or there is water in the coffee ground container:
point to a machine defect. Expect watery coffee pucks or some extra water in the coffee ground container: 1). During first time use as auto-dosing system is still adapting. 2). After
switching to a different blend of coffee beans or adjusting the grind settings, just brew some extra cups. 3). After changing machine settings as; grind setting, coffee volume and
aroma setting. As a coarse grind setting, higher coffee volume or a lighter aroma setting will lead to a waterier coffee puck.
The coffee/milk temperature is not hot enough:
temperature
Select COFFEE TEMPERATURE. The settings are HIGH/NORMAL/LOW. 2). Pre-heat the cups and use thin walled cups. 3). Adding cold milk or warm frothed milk, in
both cases the temperature will decrease to some extent.
No coffee or only some drops of coffee are being dispensed (not first time use)/ The coffee is getting watery:
bean container and coffee duct. 2). Polluted/not well greased brew group; clean the brew group and make sure all parts are well greased. 3). Grind setting is set too fine. Change
the grinder to a course setting. 4). Extra water filter not well placed (optional). Remove the extra water filter and try to make a coffee. Make sure the filter is well placed or
replace the filter. 5). Adjust the SBS dial knob to the middle. 6). Air in the internal circuit; prime the circuit by dispensing some hot water. 7). Lime scale is causing a blockage.
Descale the machine.
Clean and dry the internal drip tray. Clean especially the corner at the back of the drip tray very well. If this is not clean, the
changed: The new filter has not been activated in the machine Menu. Activate the replaced filter in the
select ACTIVATE FILTER
Place a container under the hot water/steam wand, press OK
This can have different causes; 1). The drip trays are too full and overflowed during brewing or the descaling process. Always
1). Change the grind setting to a courser setting. 2). Clean the coffee duct outlet and brew group. 3). Clean the coffee bean hopper.
1). Adjust the temperature in the machine menu. Select BEVERAGE MENU
press OK to confirm
To start the filter activation procedure, press OK
1). Always empty the coffee ground container when the machine
tray: 1). Make sure that the internal drip tray is clean and dry. If it is not clean or well dried, the
The consistency of the coffee pucks is related to the settings of the machine, and does not directly
This can have different causes; 1). Blocked grinder, clean the coffee
Insert the water filter in
The machine starts dispensing water and the display shows
select the drink for which you want to adjust the
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