Do you have a question about the Excel HR and is the answer not in the manual?
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Ahmed pallany
January 20, 2025
What is error 370 in cutera excel hr
1 comments:
Mr. Anderson
February 4, 2025
Error 370 in the Cutera Excel HR indicates a "HVPS POST failure," meaning the high-voltage power supply (HVPS) failed its self-test. This could be caused by improper AC voltage running the laser or an issue with the HVPS's ability to deliver the required voltage.
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Cutera, Inc. Permitted copies must carry the same proprietary and copyright notices as were affixed to the original. Under the law, copying includes translations into another lan- guage.
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Patient Information ..........78 A - L PPENDIX ASER ARNING B - S PPENDIX YMBOLS C - C PPENDIX UTERA IRECT FFICE OCATIONS EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Introduction The Cutera excel HR is a dual-wavelength (755 nm Alexandrite and 1064 nm Nd:YAG) laser system that treats a wide range of dermatologic conditions requiring selective photothermolysis of target chromophores. This operator manual describes the use and operation of the excel HR, including the permanently attached handpiece.
Canada, the system should be installed and operated in accordance with CAN/CSA Z386 (2014): Safe Use of Lasers in Health Care Facilities. In addition, Cutera provides training to ensure that your staff is experienced with appropriate performance and safety considerations. Thereafter, you or the staff at your facility will be performing the daily maintenance routines associated with the system, as well as performing basic system safety checks.
System Components The excel HR consists of a system console with a boom and handpiece holster, a handpiece and a footswitch. Other components necessary for operation, such as an external door interlock plug and all electrical cables, are also included.
To resume treatment, close the treatment room door or reinsert the remote interlock plug, and restart the system using the keyswitch. Footswitch receptacle Interlock receptacle EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Insert the mains power cord plug into the appropriate wall socket, and turn on the main electrical service. Set the system main power circuit breaker to the on (up) position. Main power circuit breaker EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
When the main power cable is connected to the electrical source, some internal circuits remain energized. To de-energize all the internal circuits, turn off the main power circuit breaker and disconnect the electrical service. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Store the handpiece in the compartment at the front of the console. CAUTION When storing the handpiece, do not coil the umbilical too tightly, as damage to the internal optical fiber will occur. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Never use the handpiece or umbilical cable to move the system. Moving the system using the handpiece or umbilical may irreparably damage the handpiece and/or umbilical. Lock the console wheels by engaging each wheel lock. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Touch the button for the desired wavelength to go to the corresponding Treatment screen. Touch to select 755 nm Touch to select 1064 nm wavelength and go to wavelength and go to corresponding corresponding Treatment screen Treatment screen Select Screen EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
• go back to the Treatment screen (refer to the Treatment Screen topic) Go to Treatment screen Total number of pulses recorded Backlighting controls Volume controls Software versions Aiming beam button Information & Adjustment Screen EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
When the system is in READY mode and the footswitch is pressed, treatment energy is discharged from the handpiece, the system emits an audible tone, and a yellow indicator next to the READY button illuminates to indicate treatment beam emission. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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Verify that all persons in the treatment room are wearing appropriate treatment beam safety eyewear before placing the system in READY mode. NOTE If the console is not used for three minutes, the system automatically reverts to STANDBY mode. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
OFF mode. Touch the (back) button to return to the Treatment screen. Four intensities in Four intensities continuous mode in blink mode Location of Aiming Beam Button on Information & Adjustment Screen EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Any existing treatment settings stored in memory will be overwritten with new settings. Location of Memory Buttons on 755 nm Treatment Screen EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
The emission indicator illuminates during treatment beam emission (i.e., when the system is in READY mode and the footswitch is pressed). Emission indicator Pulse counter display Pulse counter reset button Location of Displays and Indicators on 755 nm Treatment Screen EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Treatment screen to go to the Information & Adjustment screen. NOTE The volume of audible tones cannot be muted. Location of Volume Controls on Information & Adjustment Screen EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
(back) button in the upper left corner of the screen. If the error cannot be cleared, or if the error persists or reappears, note the error code(s) and contact Cutera Service (refer to Appendix C). EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
In pulsed lasers, such as excel HR, fluence and pulse duration affect the nature of laser-tissue interaction. The excel HR system has sufficient laser peak power to allow for a wide range of fluence and pulse duration combinations, enabling you to select optimal tissue interaction parameters. Even very small target tissues may be targeted with sufficient fluence, at appropriately small pulse durations, to achieve selective photothermolysis effects.
Select the desired fluence by pressing the buttons in the (fluence) field. CAUTION The fluence shown in the display indicates the fluence delivered to the tissue. Location of Fluence Controls and Display on 755 nm Treatment Screen EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
(pulse width) field. NOTE The pulse width is fixed at 3 ms for the 755 nm Alexandrite wavelength. Location of Pulse Width Controls and Display on 1064 nm Treatment Screen EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Spot size refers to the size of the treatment spot emitted from the laser handpiece. Select the desired spot size by pressing the buttons in the (spot size) field. Location of Spot Size Controls and Display on 755 nm Treatment Screen EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Selecting the Temperature of the Sapphire Cooling Window The excel HR handpiece features an integrated sapphire cooling window, which allows you to adjust epidermal cooling to increase safety and efficacy. Select the desired temperature of the cooling window by pressing the buttons in the (temperature) field.
• wipe the gel from back to front of the bottom of the handpiece to prevent gel from getting into handpiece crevices • clean the handpiece of any gel prior to placing handpiece into the handpiece holster on the excel HR system. Sapphire cooling window Patient contact surface Cooling foot EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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Do not handle the handpiece with gel-covered gloves Wipe the gel from back to front EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Turn on the building power or reset the room circuit breaker. Probable Cause: The system main power circuit breaker is in the off (down) position. Suggestion: Place the system main power circuit breaker in the on (up) position. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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Suggestion: Adjust the aiming beam intensity on the Information & Adjustment screen. If adjusting the aiming beam does not resolve the problem, contact Cutera Service (refer to Appendix C). Low or no energy output (patient reports no sensation). Probable Cause: The handpiece window is dirty or damaged.
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“Water Low” advisory pop-up screen appears on the touchscreen. Probable Cause: The system is low on water. Suggestion: Turn off the system, and add water as instructed in the Routine User Maintenance section. Restart the system to continue with treatments. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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Place the system main power circuit breaker in the on (up) position. Probable Cause: The remote interlock is in use, and the treatment room door has been opened. Suggestion: Close the treatment room door, and restart the system. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Below is a brief explanation of some of the codes that may be seen in the advisory pop-up screen. If you have any questions about this information or the operation and service of your system, contact Cutera Service (refer to Appendix C).
Preventive maintenance, safety, power, and calibration checks should be performed annually by a Cutera representative to ensure proper system performance. System Repair All system repairs should be performed by a Cutera-certified service engineer. For training and information, contact Cutera Service (refer to Appendix C). Routine User Maintenance...
Allow the system to run for 5 to 10 seconds. Turn the keyswitch to the O (off) position. Carefully top off the reservoir. Repeat steps 4 thru 7 until the reservoir is full. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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If debris cannot be removed from the lens, the handpiece must be replaced. 1. Sani-Cloth Plus and Sani-Cloth HB are registered trademarks of Professional Disposables International, Inc. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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NOTE For optimal results, use acetone with 0.5% or lower water content, which is available at most camera shops. If unable to obtain acetone with 0.5% or lower water content, contact Cutera Service (refer to Appendix D). NOTE Use only wood stick cotton swabs. Do not use products such as Q- Tips as they contain an adhesive that dissolves when it comes in contact with acetone.
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NOTE The patient contact surface has no optical coating; therefore, aggressive scrubbing and cleaning of this surface is permitted. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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The cooling window must be clean before treating a patient. Chips, pits, cracks or burned spots on the window are not acceptable, and a handpiece with these types of defects must be replaced. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
A bottle brush that has been soaked in water and mild detergent can also be used. CAUTION Avoid dripping water onto the system while cleaning the holster. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Signal Name Signal Description Return Connect to switch common Remote Interlock Connect to Switch, Normally Open None No Connection None No Connection Remote Interlock Pin Assignments (mating face shown) EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Electrical Utilities The excel HR accepts mains power from 200-240 VAC. Power must be supplied from a dedicated 220±10% VAC, single-phase, 50/60 Hz source. The wiring should be rated for 30 amps (as per local codes) “Hospital Grade” (NEMA L-20P or NEMA L-30P). Such a connection will ensure compliance with allowable leakage current levels (<500 uA) per IEC 60601-1 for this device.
> 1 min 20º C Classifications FDA Classification Class II Medical Device CDRH Classification Class IV Laser Product European MDD 93/42/EEC Laser Classification Class 4 Laser to IEC 60825-1:2014 Type Applied Part Handpiece EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Never look directly into the handpiece, even if appropriate safety eyewear is being worn. NOTE For general information on the ocular hazards associated with the excel HR, refer to the Safety and Regulatory chapter of this manual. 755 nm Nominal Ocular Hazard Distance (NOHD) 200 m Maximum Permissible Exposure (MPE) 2.81*10...
Ensure that all personnel in the room are wearing the appropriate eyewear. Connect the service computer to the serial port. Start the system in service mode and using the Cutera Service software, place the system in CALIBRATION mode. Follow the prompts on the calibration screen.
Please contact the manufacturer or other authorized disposal company to decommission your equipment. Proper disposal of electronic equipment is required according to EU Directive 2002/96/EC Waste Electrical and Electronic Equipment (WEEE). EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
For additional information, refer to ANSI Z136.3-2005, ANSI Z136.1-2007, or European Standard EN 60825-1:2014, Annex A. Cutera laser systems are Class IV Laser Products as defined by the U.S. Code of Federal Regulations and Class 4 Lasers as defined by the European Communities Medical Device Directive.
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All personnel operating or in the vicinity of the excel HR, including the patient, staff personnel and observers, should wear protective eyewear with sufficient protection (i.e., optical density specified in the Eyewear Specifications section, or greater) for the 755 nm and 1064 nm wavelengths.
Never look directly into any optical lens, optical fiber, handpiece or system aperture while the system is energized. Severe eye damage could occur. Turn off the system before inspecting any handpiece or system component. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
An explosion and/or fire could occur. WARNING No modification of the excel HR system is allowed. CAUTION The excel HR is intended solely for licensed practitioners trained in its proper use. CAUTION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous laser radiation exposure.
WARNING Only an authorized Cutera Service Representative should perform the service on the system. WARNING Do not attempt to perform maintenance other than that which is outlined in this manual. WARNING Maintenance should only be performed with the system turned off and disconnected from the power source.
Refer to the Treatment Guidelines accompanying this operator manual and to the Cutera website for available training options and resources. The Treatment Guidelines can also be obtained from your local Cutera representative or on the Cutera website.
Do not leave the system unattended with the key in place. CAUTION Prior to each use of the system, inspect all protective eyewear, cables and handpieces for any damage, excessive wear, or crimping that could affect system performance or safe operation. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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NOTE The recessed lens(es) and the cooling window on the handpiece should be kept clean during and prior to each treatment procedure. See the Maintenance section for recommended cleaning and disinfecting procedures. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Regulatory Compliance All Cutera aesthetic platforms are designed to comply with the following: • US Federal Performing Standards 21 CFR 1040.10 and 1040.11, IEC 60601-1, IEC 60601- 1-2, IEC 60601-1-4, IEC 60601-1-6, IEC 60601-2-22 and IEC 60825-1 • 21 CFR Chapter I, Subchapter J, as administered by the Center for Device and Radiological Health of the US Food and Drug Administration (FDA) •...
Protective Housing The system console has protective housings that prevent unintended human access to laser radiation above Class I limits. The housing must be opened only by a Cutera-certified representative. NOTE No section of the protective system housing can be opened without special tools.
Unique Device Identifier (UDI) Label (01)00816722021502 (11)YYMMDD (21)EHyyyyy Location of Regulatory Compliance Labels on System Console and Handpiece (Refer to the following pages for label illustrations and Appendix B for symbol descriptions.) EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Laser label Notice No. 50, dated June 24, 2007 30°C Rx only 5°C 3240 Bayshore Blvd. Brisbane CA 94005, USA excel HR Identification Label Translated Danger Label (Located adjacent to system label) EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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System OFF System ON Momentary Start Located next to keyswitch Located next to keyswitch Located next to keyswitch Laser Radiation Warning Located on handpiece (Warning of laser radiation from adjacent aperture) EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
HR. Guidance and Manufacturer’s Declaration: Electromagnetic Emissions The excel HR is intended for use in the electromagnetic environment specified below. The customer or the user of the excel HR should ensure that it is used in such an environment.
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Guidance and Manufacturer’s Declaration: Electromagnetic Immunity The excel HR is intended for use in the electromagnetic environment specified below. The customer or the user of the excel HR should ensure that it is used in such an environment. Immunity Test...
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If the measured field strength in the location in which the excel HR laser system is used exceeds the applicable RF compliance level above, the system should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating the system console.
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Recommended Separation Distances Between Portable and Mobile RF Communications Equipment and the System Console The excel HR is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or user of the excel HR can help prevent electromagnetic interference by maintaining...
Intended Use The excel HR is intended for use in surgical and aesthetic applications in the medical specialties of dermatology and general and plastic surgery. Indications for Use 1064 nm Indications The 1064 nm wavelength of the excel HR is indicated for: •...
• Anticoagulants - may increase risk of purpura or bruising • History of keloids or hypertrophic scarring • Diabetes - may impede wound healing • History of herpes - pre-treatment with an antiviral may be indicated • History of vitiligo EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
• Textural changes/cutaneous indentations Treatment Precautions The excel HR should only be operated by qualified personnel who have received appropriate training. In addition to the information provided in the Safety and Regulatory section of this manual, the following safety precautions are recommended: •...
Treatments The excel HR can be used to remove hair, to treat vascular and benign pigmented lesions, and to treat wrinkles. Perform and observe test spots prior to treatment. Potential adverse reactions may take 24-72 hours to appear. Pigmentation changes for darker skin type patients may develop up to several weeks following treatment.
- For superficial linear vessels, use a smaller spot size (1064 nm or 755 nm). - For deeper linear vessels, use a medium spot size (1064 nm preferred). - For area treatments/diffuse redness, use a larger spot size (755 nm preferred). EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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- Longer pre- and postcooling is recommended when heating larger, darker vessels. Repetition Rate - measured in hertz (Hz). Number of pulses per second with footswitch depressed. - For increased epidermal safety, use single pulses (0.0 Hz) with pre- and postcooling. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
- If the clinical endpoint is not reached, shorten the pulse duration. If the clinical endpoint is still not reached, then increase the fluence. - The endpoint may not be evident or may be very subtle when treating larger reticular leg veins. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
• If the desired clinical endpoint is not achieved, adjust the settings accordingly. - Darker lesions are more responsive and typically respond to lower settings. - Lighter lesions may require higher settings. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
• Protocol C: 1 to 3 passes; erythema will develop following the first pass. Treatment discomfort will be higher on the second pass, and mild edema will develop. Do not exceed 3 passes. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
Prior to treatment, the user should conduct a patient consultation. The consultation should include a complete medical history and exam. At that time, the user should also discuss all potential benefits, complications, options and risks of treatment. EXCEL HR OPERATOR MANUAL D1796, REV. D, 12/16...
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Volume of audible tones and Touchscreen display indicators Cutera-defined Touchscreen backlighting Touchscreen display Cutera-defined System controller software Touchscreen display version Cutera-defined Handpiece software version Touchscreen display Cutera-defined System display software version Touchscreen display EXCEL HR OPERATOR MANUAL D1796, REV. C, 10/16...
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IEC 60601-1 Consult accompanying Rear panel label documents WEEE Directive Waste of electrical and electronic Rear panel label equipment must not be disposed as unsorted municipal waste and must be collected separately. EXCEL HR OPERATOR MANUAL D1796, REV. C, 10/16...
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Rear panel label device to sale by or on the order of a practitioner licensed by the law of the state in which he/she practices to use or order the use of the device. EXCEL HR OPERATOR MANUAL D1796, REV. C, 10/16...
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Do you have a question about the Excel HR and is the answer not in the manual?
Questions and answers
What is error 370 in cutera excel hr
Error 370 in the Cutera Excel HR indicates a "HVPS POST failure," meaning the high-voltage power supply (HVPS) failed its self-test. This could be caused by improper AC voltage running the laser or an issue with the HVPS's ability to deliver the required voltage.
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