Troubleshooting - LeapFrog Rockit Twist Parents' Manual

TROUBLESHOOTING

Check this section if you experience difficulty operating your RockIt
Twist™ system. If the system stops working for any reason, please
follow these steps:
Problem
The RockIt
Twist™ system
has stopped
working
Screen is
not working
correctly
Cannot
connect the
RockIt Twist™
system to a
computer
Charging
Indicator
flashes rapidly
while charging
IMPORTANT NOTE:
If the problem persists, please call our Consumer Services Department
at 1-800-701-5327 in the U.S. or email support@ leapfrog.com.
Creating and developing LeapFrog
responsibility that we take very seriously. We make every effort to
ensure the accuracy of the information, which forms the value of our
products. However, errors sometimes can occur. It is important for
you to know that we stand behind our products and encourage you
to contact us with any problems and/or suggestions you might have.
A service representative will be happy to help you.
8
Correction
1. Press and hold the Power Button for 30 seconds.
2. Release, then press the Power Button again to turn
the system back on. It should now work properly.
3. If the RockIt Twist™ system doesn't work, recharge the
battery and repeat steps 1 and 2.
(Refer to the Getting Started section for details)
1. Press and hold the Power Button for 30 seconds.
2. Release, then press the Power Button again to turn
the system back on. It should now work properly.
1. Check the connections on the cable between the
RockIt Twist™ system and the computer and review
the Connecting to a Computer section of this guide.
2. Press and hold the Power Button for 30 seconds.
Then, release and press again to turn it back on. Once
the RockIt Twist™ system turns back on, reconnect to
computer.
1. Disconnect from power by unplugging the USB cable.
2. Inspect the charging cable for damage.
3. Reconnect the charging cable.
4. If steps 1-3 do not work, try again with a different cable
or power source.
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