Faqs - Letscom ID131Color HR User Manual

FAQs

Failed to find the tracker when pairing
1. Make sure the Bluetooth of your smartphone is enabled,
and your smartphone system meets the requirement of
iOS 8.0 or later, Android 4.4 or later, Bluetooth 4.0 or later.
2. Make sure the distance between your smartphone and the
tracker is within 0.5 meters, also the Bluetooth
communication is among the distance range (within 10
meters).
3. Make sure your tracker has enough battery. If there is still a
problem after it was fully charged, please contact us.
Failed to connect with Bluetooth occasionally
Reboot your smartphone or restart the phone Bluetooth.
Failed to charge the tracker
Make sure the direction of the tracker's USB plug is correct
when plugging into a USB port for charging (ensure the metal
strips of the tracker's USB plug align with the USB strips).
If it's charged correctly, the tracker's red indicator turns on
and will be off when it has been fully charged.
As the built-in battery capacity is small, please remove the
tracker from the power supply once fully charged. Prolonged
charging may shorten the battery's life.
Failed to receive SMS/calls notifications
Calls/SMS notification function works when the tracker
connects to your smartphone via the app. Please kindly refer
to the following tips:
1. Go to your smartphone Settings, find VeryFitPro app and
enable the Location and all Notifications.
2. Enable the Bluetooth of your phone and go to the
VeryFitPro app to bind the tracker.
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your settings.
Failed to count steps accurately
The fitness tracker has a built-in 3D sensor. It registers your
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