Troubleshooting; Warranty - Instant VORTEX PLUS User Manual

Troubleshooting

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Problem Possible Reason
The appliance is not
properly plugged in
Air fryer oven is
plugged in but will
Outlet is not powered
not turn on
Door is open
Stop cooking immediately. Cancel the Smart Program, then
CAUTION
unplug the oven and allow it to cool to room temperature.
Using an oil with a low
smoke point
Black smoke is
coming from air
Food residue on the
fryer oven
bottom of the cooking
chamber, or accessories
Faulty circuit or heating
element
Cooking foods with
high fat content, such
as bacon, sausage, and
hamburger
White smoke is
Water is vaporizing
coming from air
producing thick steam
fryer oven
Seasoning on food has
blown into element
All lights Broken circuit of the
E1
flash and thermal sensor
a code
Short circuit of the
appears on
E2
thermal sensor
the display
Any other servicing should be performed by an authorized service representative.
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Solution
Ensure the power cord is plugged into the outlet firmly.
Plug in another appliance to the same plug to test the
circuit.
Move the air fryer oven to another plug.
Ensure the oven door is closed.
Choose a neutral oil with a high smoke point, such
as Virgin or Extra Virgin Olive Oil, Avocado, Canola,
Soybean, Safflower, or Rice Bran.
Remove all accessories from the cooking chamber and
clean the area as well as all accessories thoroughly.
Contact Customer Care.
Note: Do not attempt to repair the appliance.
Avoid air frying foods with a high fat content.
Check drip pan/crumb tray for excess oil or fat and
carefully remove as needed.
Pat dry moist food ingredients before air frying.
Do not add water or other liquid to cooking chamber
when air frying.
Be mindful when seasoning food.
Spray vegetables and meats before adding seasoning
so they adhere to the ingredients.
Customer Care.
Contact
Contact Customer Care.

Warranty

Warranty
Disclaimer of Implied Warranties
EXCEPT AS EXPRESSLY PROVIDED HEREIN AND TO THE EXTENT PERMITTED BY LAW, INSTANT BRANDS MAKES NO
WARRANTIES, CONDITIONS OR REPRESENTATIONS, EXPRESS OR IMPLIED, BY STATUTE, USAGE, CUSTOM OF TRADE OR
OTHERWISE WITH RESPECT TO THE APPLIANCES OR PARTS COVERED BY THIS WARRANTY, INCLUDING BUT NOT LIMITED
TO, WARRANTIES, CONDITIONS, OR REPRESENTATIONS OF WORKMANSHIP, MERCHANTABILITY, MERCHANTABLE QUALITY,
FITNESS FOR A PARTICULAR PURPOSE OR DURABILITY.
Some states or provinces do not allow for the exclusion of implied warranties of merchantability or fitness, so this
limitation may not apply to you. In these states and provinces, you have only the implied warranties that are expressly
required to be provided in accordance with applicable law.
Limitation of Remedies; Exclusion of Incidental and Consequential Damage
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE APPLIANCE REPAIR OR REPLACEMENT AS
PROVIDED HEREIN. INSTANT BRANDS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE APPLIANCE OR DAMAGES WITH RESPECT
TO ANY ECONOMIC LOSS, PERSONAL INJURY, LOSS OF PROPERTY, LOSS OF REVENUES OR PROFITS, LOSS OF ENJOYMENT
OR USE, COSTS OF REMOVAL, INSTALLATION OR OTHER INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
NATURE OR KIND.
Warranty Registration
Please visit www.instantappliances.com/support/register
and validate your warranty within thirty (30) days of purchase. You will be asked to provide the store name, date of
purchase, model number (found on the back of your appliance) and serial number (found on the bottom of your
appliance) along with your name and email address. The registration will enable us to keep you up to date with product
developments, recipes and contact you in the unlikely event of a product safety notification. By registering, you
acknowledge that you have read and understand the instructions for use, and warnings set forth in the accompanying
instructions.
Warranty Service
To obtain service under this warranty, please contact our Customer Service Department by
phone at 1-800-828-7280 or by email to support@instantappliances.com. You can also create
a support ticket online at www.instantappliances.com/support. If we are unable to resolve
the problem, you may be asked to send your appliance to the Service Department for quality
inspection. Instant Brands is not responsible for shipping costs related to warranty service,
save and except for shipping costs associated with the return of your appliance from Canada or
within the 48 contiguous states and the District of Columbia of the United States of America, as
provided herein. When returning your appliance, please include your name, mailing address,
email address, phone number, and proof of the original purchase date as well as a description
of the problem you are encountering with the appliance.
to register your new Instant Brands™ appliance
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