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Troubleshooting
If you experience any problems with your TV, please check below for a solution before
contacting the After Sales Support line.
General Problems with the TV Set
Problem
No power.
No picture.
No sound, or
distorted sound.
The remote control is
not working.
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Solution
Insert the power plug securely into the power outlet.
Ensure that the equipment is connected properly.
•
Adjust the antenna or use an external antenna.
•
Relocate the unit near a window (if inside a
building).
•
Move the TV set away from any product that
causes interference.
•
Auto-tune the unit again.
•
Try another channel.
•
Ensure that the equipment is connected properly.
•
Ensure that the input setting for the TV is correct.
•
Ensure the audio settings are properly set.
•
Ensure the volume is not muted. If it is, press the
MUTE button to restore the sound.
•
If earphones are connected, unplug them.
•
Adjust the volume to a suitable level by pressing
the VOL+/VOL- button.
•
If the picture from an HDMI source is not 4K,
ensure the Menu > Setting > 4K Enhanced setting
is set to 'Off'.
•
Check the batteries are correctly installed.
•
The batteries may be exhausted: replace them.
•
Make sure to point the remote control at the remote
control sensor and try it again.
•
Make sure to use the remote control at a distance
of no more than 6 metres from the sensor.
•
Remove any obstacles between the remote control
and remote control sensor.
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