If You Need Service - Splendide Comb-o-matic 5200 Quick Reference Manual

Troubleshooting
Operation
The dryer does not start
The dryer does not dry
properly
Dryer performance has
decreased over time
Lint or residue on clothing
Stains on the load
Wrinkling

If You Need Service

Every Splendide washer-dryer comes with a Limited Warranty. Please
read the Limited Warranty Statement that came separately with your
machine for complete details. You'll find many answers to common
problems in the "Avoid Service Checklist" section of this manual. If you
review this section first, you may not need to call for service at all. NOTE:
You will be charged for a service call while the appliance is under
warranty if the problems are not caused by defective workmanship or
materials.
• If you do need service, you can relax knowing that help is only a phone
call away. Call our Splendide Technical Service/Assistance Department
toll-free at 1-800-356-0766 Monday-Friday 8:00AM-5:00PM Pacific
Time.
• Please have the model number and serial number of your washer-dryer
ready when you call.
Possible Cause What to Do
There is no power. Check that the plug has been correctly inserted into the socket and that there is
electricity to the plug. Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have separate outlet.
The door is open. Close the door.
The Delay Start has been Move the program selector knob (A) to one of the Reset positions to cancel the
programmed (p. 14). program. Then reset the controls without setting the delay start.
Water supply turned off, kinked. Turn both hot and cold faucets fully ON. Make sure hoses are not kinked or pinched.
The controls are not set properly Make sure that the program selector knob (A) is set to a Dry position and that the Dry
(p. 15). Time knob (C) is set to your desired dry time.
End of drain hose is under water. Make sure that the drain hose is positioned properly (p. 5).
The drain pump is obstructed. Follow the "When Needed, Check the Pump" directions (p. 17) to remove any debris
(p. 17) from the pumps pre-chamber.
The drum has been overloaded Follow the "Choosing A Load" (p. 12) instructions in this manual for recommended load
(p. 12). sizes for drying.
The cold water tap is turned OFF. Turn the cold water tap ON. Cold water is essential to your machine's condensing
drying process.
Continual oversudsing from Always use the correct amount of fabric softener and low-sudsing detergent. Over
using too much/wrong kind of time, continual over-sudsing can clog up the condensing chamber and fan blower with
laundry aids (p. 10). lint particles and reduce drying efficiency. If needed, an internal condenser cleaning kit
is available from Splendide for purchase with instructions. NOTE: The interior of the
machine should be cleaned periodically by a qualified service technician.
Washing is too long. Excess wash time may create lint. Select a shorter wash cycle (p. 9).
Detergent not dissolving. Try a liquid detergent and/or use a warmer temperature setting.
Overloading (p. 12). Make sure the drum is not overloaded. For wash loads, you should be able to close
the door easily; items should not be tightly packed.
Dispensing balls will not operate correctly in this machine. Add liquid fabric softener to
A fabric softener dispensing ball
the fabric softener compartment.
was used.
Consider using liquid detergent in wash cycles with low spin.
Powdered detergent in low spin.
For best results, use Express wash for small, lightly soiled loads.
Large load in Express wash.
Avoid mixing heavy fabrics with light fabrics.
Incorrect sorting (p. 10).
Load your dryer so clothes have enough room to move freely in the drum while drying.
Overloading (p. 12).
Match cycle selection to type of fabric you are using. Repeated washing in water that
Incorrect wash cycle (p. 9).
is too hot may cause wrinkling.
Clothes matted to drum after Use the recommended amount of fabric softener during the wash cycle.
Spin (p. 10).
"Knowledgeable Splendide
Service Technicians are
just a phone call away!"
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