Emerson XP-3100 Series User Manual page 6

User's Guide
Menu Options for Guide Functions. . . . . . . . . . . . 123
Menu Options for Customer Research. . . . . . . . . . 123
Menu Options for Firmware Update. . . . . . . . . . . 123
Menu Options for Restore Default Settings. . . . . . 123
Network Service and Software
Information
Epson Connect Service. . . . . . . . . . . . . . . . . . . . . 125
Application for Configuring Printer Operations
(Web Config). . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Running Web Config on a Web Browser. . . . . . 126
Running Web Config on Windows. . . . . . . . . . 126
Running Web Config on Mac OS. . . . . . . . . . . .127
Windows Printer Driver. . . . . . . . . . . . . . . . . . . . 127
Guide to Windows Printer Driver. . . . . . . . . . . 128
Making Operation Settings for the Windows
Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . 129
Mac OS Printer Driver. . . . . . . . . . . . . . . . . . . . . 130
Guide to Mac OS Printer Driver. . . . . . . . . . . . 131
Making Operation Settings for the Mac OS
Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . 132
Application for Scanning Documents and
Images (Epson Scan 2). . . . . . . . . . . . . . . . . . . . . 133
Adding the Network Scanner. . . . . . . . . . . . . . 133
Application for Configuring Scanning
Operations from the Control Panel (Epson
Event Manager). . . . . . . . . . . . . . . . . . . . . . . . . . 134
Application for Printing Images (Epson Photo+). . 134
Software Update Tools (EPSON Software
Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Installing Applications. . . . . . . . . . . . . . . . . . . . . 135
Updating Applications and Firmware. . . . . . . . . . 136
Updating the Printer's Firmware using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .136
Uninstalling Applications. . . . . . . . . . . . . . . . . . . 137
Uninstalling Applications - Windows. . . . . . . . .137
Uninstalling Applications - Mac OS. . . . . . . . . .138
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . .139
Checking Error Codes on the LCD Screen. . . . . 139
Checking the Printer Status - Windows. . . . . . . 140
Checking the Printer Status - Mac OS. . . . . . . . 140
Checking the Software Status. . . . . . . . . . . . . . . . 141
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 141
Removing Jammed Paper from the Rear
Paper Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Contents
Removing Jammed Paper from Inside the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Removing Jammed Paper from Rear Cover. . . . 143
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 144
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 145
Several Sheets of Paper are Fed at a Time. . . . . . 145
Paper Out Error Occurs. . . . . . . . . . . . . . . . . . 145
Paper is Ejected During Printing. . . . . . . . . . . . 145
Power and Control Panel Problems. . . . . . . . . . . . 145
Power Does Not Turn On. . . . . . . . . . . . . . . . . 145
Power Does Not Turn Off. . . . . . . . . . . . . . . . . 145
Power Turns Off Automatically. . . . . . . . . . . . . 145
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 146
Cannot Print from a Computer. . . . . . . . . . . . . . . 146
Checking the Connection (USB). . . . . . . . . . . . 146
Checking the Connection (Network). . . . . . . . .146
Checking the Software and Data. . . . . . . . . . . . 147
Checking the Printer Status from the
Computer (Windows). . . . . . . . . . . . . . . . . . . .149
Checking the Printer Status from the
Computer (Mac OS). . . . . . . . . . . . . . . . . . . . . 149
When You Cannot Make Network Settings. . . . . . 150
Cannot Connect from Devices Even Though
Network Settings are No Problems. . . . . . . . . . 150
Checking the SSID Connected to the Printer. . . 152
Checking the SSID for the Computer. . . . . . . . .152
Wireless LAN (Wi-Fi) Connections Become
Unstable When Using USB 3.0 Devices on a
Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Cannot Print from an iPhone, iPad, or iPod touch. 153
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 154
Printout is Scuffed or Color is Missing. . . . . . . .154
Banding or Unexpected Colors Appear. . . . . . . 154
Colored Banding Appears at Intervals of
Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .154
Blurry Prints, Vertical Banding, or
Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . .155
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .155
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 156
Paper is Smeared During Automatic 2-Sided
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Printed Photos are Sticky. . . . . . . . . . . . . . . . . 157
Images or Photos are Printed in Unexpected
Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Colors Differ from What You See on the
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Cannot Print Without Margins. . . . . . . . . . . . . 158
Edges of the Image are Cropped During
Borderless Printing. . . . . . . . . . . . . . . . . . . . . .158
6