Troubleshooting; Common Questions - Sony Ericsson W760A User Manual

Troubleshooting

Some problems will require you to call
your network operator.
For more support go to
www.sonyericsson.com/support.

Common questions

Master reset
If you select Reset
changes that you have made to settings
will be deleted.
If you select Reset
your changes to settings, all contacts,
messages, personal data, and content
that you have downloaded, received
or edited will also be deleted.
To reset the phone
1 From standby select
> the General tab >
2 Select an option.
3 Follow the instructions that appear.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
62 Troubleshooting
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settings, the
all, in addition to
Menu > Settings
Master reset.
The battery is worn out and needs to
be replaced. See Charging the battery
on page 7.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
your network operator.
I cannot use SMS/text messages
on my phone
Settings are missing or incorrect.
Contact your network operator
to find out the correct SMS service
center setting. See Text messages
on page 30.
I cannot use picture messages
on my phone
Your subscription does not include
data capability. Settings are missing
or incorrect. Please contact your
network operator.
See Help in your phone on page 7 or
go to www.sonyericsson.com/support
to order settings and follow the
instructions on the screen. See Settings
on page 49.