Boss Audio Systems BVCP9685A User Manual page 36

Issues
Bluetooth
Hands-free call quality
Unit is unresponsive
Cause
Mobile device
Microphone
Processor has frozen
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Go to Setting >Connection >Power
Pair and Connect the device like new.
Check cellular strength on mobile device.
End call and redial number.
Microphone placement needs to be relocated.
Check to see if microphone is properly
plugged in.
Press the RESET
ON