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Chapter 4: Troubleshooting
Hub not found
Symptoms: The Hub is not detected by the computer/software. The issue can be confirmed
by inspecting the status window in the PC software.
Possible issues and suggested solutions:
● Hub is frozen - plug out the Hub from the USB port and plug it back in
● Port is frozen - restart the computer
● Operating system is not supported - check list of supported OSs
● Driver not installed (Windows 7 & 8) - install driver and inspect Device Manager to
verify. See
Install Hub Driver
● USB Cable broken - replace cable
● Hub broken - contact Shape Robotics
in Chapter 2.
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