Guarantee And Customer Service; Guarantee; Customer Service - Vaillant ecoTEC plus Operating Instructions Manual

▶
Instead, hand in the product to a collec-
tion centre for waste electrical or elec-
tronic equipment.
If the product contains batteries that
are labelled with this mark, these batteries
may contain substances that are hazard-
ous to human health and the environment.
▶
In this case, dispose of the batteries at
a collection point for batteries.
9 Guarantee and customer
service

9.1 Guarantee

Applicability: New Zealand
For information on the manufacturer's
guarantee, you can write to the contact
address that is provided on the back page.
Applicability: Great Britain
OR Ireland
– Five year guarantee for ecoTEC plus
appliances
Vaillant undertakes to rectify any man-
ufacturing defect that occurs within
a five year period of the installation
date/manufacturing date (if the installation
date cannot be determined) provided that:
An annual service has been carried out by
a competent person approved at the time
by the Health and Safety Executive. The
cost of these services is not included in
the guarantee. The water flowing through
the boiler is maintained with adequate
and appropriate inhibitors. Any additional
guarantee applies only if the boiler and
system has been maintained as above
and the boiler is protected from the system
by a plate heat exchanger. If there is no
evidence that the boiler and system has
been maintained in an appropriate manner
the standard 1yr guarantee applies. Your
statutory rights are unaffected.
0020261390_01 ecoTEC plus Operating instructions

Guarantee and customer service 9

– Registering with us
Registration is simple. Just complete the
Guarantee Registration Card and return to
Vaillant within 30 days of installation. Your
details will then be automatically registered
within the Vaillant scheme.
– Immediate help
If your Vaillant boiler develops a fault your
first action should be to contact your in-
staller, as his professional assessment is
needed under the terms of our Guarantee.
If you are unable to contact your installer,
phone Vaillant Service Solutions:
Telephone: 0330 100 3461

9.2 Customer service

Applicability: New Zealand
For contact details for our customer ser-
vice department, you can write to the ad-
dress that is provided on the back page, or
you can visit www.vaillant.com.
Applicability: Great Britain
OR Ireland
To ensure efficient and reliable operation
of your boiler it is recommended that regu-
lar servicing is carried out by your service
provider.
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