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After Sales Service and Guarantee terms and conditions
Your product is guaranteed for 3 years from the date of purchase. If you experience a problem with our Dimplex product,
which is found to be defective due to faulty materials or workmanship within the Guarantee Period, this Dimplex Guarantee
will cover repair or - at the discretion of Dimplex– replacement with a functionally equivalent Dimplex product.
Within the guarantee period we undertake to repair or exchange this product free of charge providing:
a) Proof of purchase such as a sales receipt should be provided, showing that the appliance was bought within the 36-months
prior to registering the defect/fault.
b) The appliance was correctly installed and operated in accordance with the manufacturer's instructions and used solely
for domestic purposes.
c) The defect/fault was not as a result of accident, misuse, unauthorised modification or inexpert repair
Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.
If after following these steps your product still does not operate you should return it to your point of purchase. Please do
not return a faulty product to us as this may result in loss or damage and delay in providing you with a satisfactory service.
Please retain your receipt as proof of purchase.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the [3 year] Guarantee
Period.
Normal wear and tear including parts that might wear out over time or consumables, such as [filters].
Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment or property.
Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for example, transit,
weather, electrical outages or power surges).
Fault or damage to your Dimplex product which is:
•
not due to faulty materials or workmanship or which is due to circumstances outside Dimplex's control.
•
caused by use of your Dimplex product for anything other than normal domestic household purposes in the country
where it was purchased.
•
caused by any misuse, abuse or negligent use of the Dimplex product, including but not limited to any failure to use it
in accordance with the Operating Instructions supplied with the product.
•
caused by any failure to assemble, install clean and maintain your Dimplex product in accordance with the Operating
Instructions supplied with the product unless this was carried out by Dimplex or its authorised dealers.
•
caused by repairs or alterations to your Dimplex product not carried out by Dimplex service personnel or its authorised
dealer(s).
Terms and Conditions
The Dimplex Guarantee is valid for 3 calendar years from the date of purchase of your Dimplex product from a recognised
retailer in the country of purchase and use, or the date of delivery of the product if later, always provided the original receipt
has been retained and is produced as proof of purchase.
You must provide to Dimplex or its authorised agents on request the original receipt as proof of purchase and - if required
by Dimplex - proof of delivery. If you are unable to provide this documentation, you will be required to pay for any repair
work required.
Any repair work under the Dimplex Guarantee will be carried out by Dimplex or its authorised dealer(s) and any parts that
are replaced will become the property of Dimplex. Any repairs performed under the Dimplex Guarantee will not extend the
Guarantee Period.
Any replacement of your Dimplex product by Dimplex during the Guarantee Period will start the 3-year Guarantee Period
afresh from the date of delivery of the replacement Dimplex product to you.
The Dimplex Guarantee does not entitle you to recovery of any indirect or consequential loss or damage including but not
limited to loss or damage to any other property.
The Dimplex Guarantee is in addition to your statutory rights as a consumer and your statutory rights are not affected by
this Dimplex Guarantee.
Contact Dimplex
If you have any questions about what the Dimplex Guarantee covers and does not cover or how to claim under the Dimplex
Guarantee, please contact us:
GDC Group LTD, Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF
Telephone: 0844 879 3588
Email: customer.services@gdcgroup.co.uk
Visit: www.gdcgroup.co.uk
[c] GDC Group Limited.
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of GDC Group Limited.
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