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The TV settings are lost after 5 minutes.
• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode
(8
>
®
Settings> General> System Manager> Usage Mode> Home Mode).
Intermittent Wi-Fi
• Make sure the TV has a network connection
(fl
>®Settings> General> Network> Network Status).
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the Modem/Router. The distance should not exceed 50ft (15.2 m).
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones,
stone walls/fireplaces, etc.)
Single story
Multistory
0
Wireless router
8
8
Wireless repeater
qq
r
a~
1
1
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• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new
Modem/Router and the
TV.
Video App problems (Youtube etc)
• Change the DNS
to
8.8.8.8. Select
8
>®Settings>
General> Network> Network Status> IP Settings>
DNS Setting > Enter manually> DNS Server> enter 8.8.8.8
>
OK.
• Reset by selecting
8
>®Settings>
Support> Self Diagnosis> Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with
a
Samsung
Technician
who can remotely:
• Diagnose your TV
• Adjust the TV settings for
you
• Perform a factory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You
can
easily have a Samsung Tech service your TV
remotely:
1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV and go to the Support
section.
3. Select
Remote
Management,
then
read
and
agree
to
the
service
agreements.
When the
PIN screen
appears,
provide the PIN number to
the agent.
4.
The agent will then access your TV.
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