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ELITE User Guide 
 
Your guide for training medical staff, patients and visitors to proficiency in hand hygiene, 
reducing the risk of Hospital Acquired Infections 
 
 
 
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Summary of Contents for SureWash ELITE

  • Page 1     ELITE User Guide    Your guide for training medical staff, patients and visitors to proficiency in hand hygiene,  reducing the risk of Hospital Acquired Infections        Back to to​ p...
  • Page 2: Table Of Contents

      Table Of Contents  About SureWash ELITE    3    Setting up the SureWash system 7  Interfacing with SureWash.Net 8  Using the SureWash system 9  Hand Hygiene Training 14  Common problems during assessments 15  Quizzes 16  Lessons 17  Cleaning 18 ...
  • Page 3: About Surewash Elite

    Welcome to your new SureWash: ELITE  SureWash is a tool that will train your staff, visitors and patients how to clean their hands using  the 6 step WHO hand hygiene technique at any time of the day or night, using smart camera ...
  • Page 4   Learning approach  SureWash progressively builds the muscle memory for the WHO approach over 5 learning levels  and a tutorial.  ● The tutorial option breaks down the technique into the 6 separate steps. It is only possible  to fail this level if you skip a pose ...
  • Page 5 The Admin user can choose the type of users that can login  The standard SureWash: ELITE comes with UK English  ● ● Other languages such as Spanish, French, German are available. Contact SureWash for more  information.      Reports & Certificates ...
  • Page 6   Quizzes and Lessons  ● SureWash can be used to deliver short quizzes to test knowledge of infection prevention or  other topics.  The quizzes can be designed and uploaded using the online tool at ​ w ww.surewash.net​ w​ i th ...
  • Page 7: Setting Up The Surewash System

      Setting up the SureWash system    To start the SureWash system, plug it into a power supply and press the on/off button located on  the right-hand side of the system. The SureWash system will boot up automatically.    To turn off the system, press the on/off button and the system will shut down. When the system ...
  • Page 8: Interfacing With Surewash.net

      SureWash.Net is a tool that allows you to access your SureWash data from your computer. Upon  purchase of a SureWash machine, we can create an account for you to use the website, which is  accessed at ​ w ww.surewash.net​...
  • Page 9: Using The Surewash System

    Using the SureWash system    User Login  The following screen appears when the system is switched on.    Depending on the configuration of the SureWash system a user can log in to the system  in many ways:  ● Visitor  ●...
  • Page 10   Patient   Press the ​ P atient​ icon and select either ​ h and hygiene training​ , ​ q uiz or lesson, depending  on content loaded.​ All interactions are recorded anonymously and are shown in the reports  under the ‘Other’ Department with the name ‘Patient use’ and User ID 00000000002.    ...
  • Page 11   After a user has swiped in for the first time they may update their profile by selecting the “Your  profile” option. This can be configured through admin settings(seen on ​ p g 16​ ) :  Enabling ‘​ R equire user profile information’ in admin settings ​ r equires staff to complete their  ...
  • Page 12 SureWash.NET. The drop-down list will be alphabetical.     A user will only need to complete this process once. SureWash recommends that this be done  when they log in for the first time. The process is not necessary if the user information has been ...
  • Page 13: Hand Hygiene Training

    Hand Hygiene Training    There are difficulty levels in SureWash but we recommend all users start with the Tutorial. This  allows the user to get used to positioning their hands correctly and understand the poses that  they will be performing. In hand hygiene training, a user has to perform all required poses one ...
  • Page 14 ● Overcrowding:  SureWash can only assess one set of hands at a time, make sure that other people are not  too close as SureWash might have trouble detecting the correct set of hands.   ...
  • Page 15: Quizzes

    The quiz includes an option to show the user which answer is correct  after they have answered each question, this is set when the quiz is being built – see  SureWash.Net​ . Quizzes can be configured in the admin screen to only be displayed to users ...
  • Page 16: Lessons

    ​ S ureWash.Net​ .   A user can write their own lessons via the SureWash.NET portal and distribute them to their  SureWash via Wi-Fi or via their SureWash USB thumb drive.  Lessons can be developed for specific departments and roles. ...
  • Page 17: Admin Settings

    Logging in as an administrator    The Administrator screen of the SureWash Training System provides access to extra features on  the system. In order to access the Administrator screen, press the ​ K eyboard ​ b utton on the staff ...
  • Page 18 The administrator dashboard information, left to right, all refer to just the previous 30 days:  ● SureWash uses: the number of times the system has been used by all user types.  ● Hand hygiene sessions: the number of times a hand hygiene session has been attempted  ...
  • Page 19: Users

    All three can be enabled with images for both swipe card & fingerprint login, rotating with  keyboard option.  SureWash recommend using staff identifying information, e.g. user ID/staff number or swipe card  as the quality of reports generated will be more beneficial. ...
  • Page 20: User Types

    It department before enabling this setting.  ‘Allow only pre-loaded users to log-in’ ​ d oes not allow new users register on SureWash.   ‘Number of logins allowed before user profile information required’, ​ i f set to 0 this prevents  ...
  • Page 21: Edit Users

      Edit users    Allows the administrator select & edit a user’s information, e.g. change their role or department                               and to disable the user if they are no longer in the facility. The disabled user training records  ...
  • Page 22 SureWash USB(it can be saved with whatever filename you like), as  shown below.      Now that the user list has been created and saved to a SUREWASH USB, it can be uploaded  onto your SureWash system.   ● With the USB inserted, login as admin. ...
  • Page 23       Upon pressing the ‘Import users’ button, your CSV file should appear, and when                           selected, the list of users should be visible too. From here, click ‘Import’, and the process  ...
  • Page 24: Roles And Departments

    Roles and Departments    To begin with, if you have already imported users from SureWash.NET or used the ‘Import Users’  function to import user profiles from a CSV file, a list of roles and departments will be  automatically populated to your machine based on the roles/departments associated with the ...
  • Page 25   To add a new role/department, click ‘Edit roles’ or ‘Edit departments’ and then click the ‘Add  new’ button. You will be prompted to type in the new role/department name.  Once this is complete, it will be enabled by default, and it will appear alphabetically in the list of  other roles/departments. ...
  • Page 26: Administrators

                                can easily remember. If the SureWash support team need to provide remote support the                        ...
  • Page 27: Attract Loop

    Attract Loop   When SureWash is not in use, an attract loop rotates on the screen designed to attract users to  the system, by asking have they completed their hand hygiene training and telling them to  practice their hand hygiene here. ...
  • Page 28: Reports

    Reports can be generated on ​ S ureWash.Net​ ​ w hich is what we recommend.   However in the event they need to be generated at the surewash machine you can follow these  steps:  First, select ‘Reports’ from the left-hand side of the administrator interface.  ...
  • Page 29 After creating a report, it may be exported onto the attached SureWash USB key in PDF format,  with an optional Excel file (CSV format) containing a record for each user of the system ...
  • Page 30: User Reports

      User Reports    Users are listed by their ID and the report shows if they have passed (achieved 100% in the  assessment in the time period of the report), failed (attempted the assessment but not achieved  100% during the time period of the report) or not assessed (not attempted the assessment in the  time period of the report). ...
  • Page 31: Hand Hygiene Training Settings

    5. ‘Unlock all levels for all users’ will allow staff to access any level without  completing any previous levels. SureWash recommends that users should not be able to access  higher levels without completing all the lower levels more than once first. ...
  • Page 32: Difficulty Levels

      Difficulty Levels    SureWash difficulty levels add game dynamics to the process of hand hygiene training. The                             levels are of increasing complexity and are intended to motivate staff, patients and visitors to  ...
  • Page 33: Hand Hygiene Techniques

      Hand Hygiene Techniques  SureWash includes four different techniques of handwashing procedure which can be selected  from inside the hand hygiene assessment admin screen:  WHO Technique  ● This is the default technique of handwashing recommended by the world health organisation. ...
  • Page 34 Quizzes will need to be made available to the relevant cohorts via the Edit function .  ● Pressing Delete for a quiz will remove it from the SureWash and will not delete it from the USB  thumb drive.  Back to to​ p...
  • Page 35: Lessons Settings

    Lessons will need to be made available to the relevant cohorts via the Edit function .  ● ● Pressing Delete for a lesson will remove it from the SureWash and will not delete it from the  USB thumb drive.     ...
  • Page 36: Connecting To Wifi

      Connecting to Wifi    In order to get your SureWash machine connected to a WiFi network in your facility, follow these  steps:  Firstly, log into SureWash as an administrator and click on ‘Administrator settings’.  2. From here, navigate to the ‘General’ tab. Scroll down until you see the Wi-Fi settings section ...
  • Page 37: General

    Software  ● This is the version of software that the machine is running. SureWash will advise when an  upgrade of software will be made available to you. Software can be upgraded via  SureWash.NET once the system is connected to WIFI or by SureWash USB thumb drive. If ...
  • Page 38 Some options are only visible to you if the SureWash USB key is connected.  ● The ‘Back up all data’ feature allows an administrator to copy the user data from the SureWash  Training System to the USB key. This procedure should be carried out on a regular basis to ...
  • Page 39 Wi-Fi settings   ● This allows the SureWash system to connect to a Wi-Fi network in order to facilitate up to date  information and reporting on SureWash.NET, updates to the software and troubleshooting.  Pressing the button brings up a Wi-Fi connections screen from where it is possible to connect ...
  • Page 40   Time Settings  SureWash will automatically update the time and date settings when connected to WIFI.  In the event of the power being completely run down, the time may be incorrect and affect  accurate recording of training activity.  Press ‘Time settings’ and the Windows box will overlay the SureWash screen. ...
  • Page 41: Support And Troubleshooting

      Support and troubleshooting    The SureWash Training System is reliable. However, if the system becomes unresponsive, the  following troubleshooting steps should be tried:  Power down the system by pressing and holding  the ON/OFF button. Once the system has been ...
  • Page 42: Legal Notices

    15​ .     Legal Notices This user manual and all supporting SureWash documentation is copyright © GLANTA Ltd,  2011–2019, all rights reserved.  The SureWash Training System software is copyright © GLANTA Ltd, 2010–2019, all rights    ...

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