Sony VAIO PCV-J200 User Manual page 72

VAIO Computer User Guide
Topic: My computer or software program stopped responding.
1 Press Ctrl+Alt+Delete to close the application that has stopped responding.
2 In the Close Program dialog box, scroll down until you locate the message
"Not responding" next to an application.
3 Select this application and click End Task. Windows attempts to close the
application. If the attempt is unsuccessful, a second dialog box appears.
4 Select End Task again.
❑
If you are unable to "unlock" the application, repeat the above steps but
select Shut Down when the Close Program dialog box appears.
❑
If the above steps fail to "unlock" your computer, try the following steps:
1 Save any unsaved work, if possible.
2 Press Alt+F4.
3 Select Restart.
4 Click OK.
❑
If you cannot restart as described in the preceding steps, you can restart the
computer by pressing Ctrl+Alt+Delete or by pressing the power switch for
more than six seconds.
✍
Pressing Ctrl+Alt+Delete twice consecutively may result in the loss of changes made
to files that are currently open.
❑
Contact the software publisher or designated provider for technical support.
See the contact information in this manual.
Topic: Why doesWindows® operating system stop responding during
shutdown?
The Windows operating system may not shut down properly for many reasons,
including incompatible or conflicting drivers, damaged files, or nonresponsive
hardware. For troubleshooting information, you can search Windows Help.
1 From the Start menu, select Help. Microsoft Help and Support appears.
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