Troubleshooting - Sony Aibo ERS-7 User Manual

Troubleshooting

If you experience any difficulties, use this troubleshooting guide to check for the possible causes of the problem before
contacting the AIBO Customer Link (customer service). You can also refer to the "Troubleshooting" section in the "User's
Guide (Basic)" for the AIBO
(customer service). (See the last page of this guide for details about the AIBO Customer Link.)
Symptom
I can't connect to the AIBO robot from my
PC.
The AIBO WLAN Manager cannot find the
AIBO robot.
Data transmission is slow.
Even though the AIBO robot is within 146
ft. (50 m) of the access point (or wireless
LAN-ready PC), I still can't connect to it.
The AIBO robot can't connect to the e-mail
server, and the wireless light is not lit.
®
Entertainment Robot ERS-7. Should the problem persist, contact the AIBO Customer Link
Remedy
•
Network settings are incorrect.
c Check your network settings (page 8).
• Under the Windows
c Install Universal Plug and Play (page 9).
• If you have installed Universal Plug and Play under he Windows Me operating
system, you will need to use Windows Update to update your Windows Me operating
system to the latest version.
c Click "Start" t "Windows Update", and follow the on-screen instructions to
update Windows Me.
• The AIBO robot is conflicting with an access point or another wireless LAN device.
c Try changing the wireless channel on the access point.
• Many devices may be accessing the same access point at once.
c Try waiting a while before attempting to access again.
•
The signal range can vary according to the installation location and the surrounding
environment.
c Relocate the AIBO robot and the wireless LAN-ready PC closer to the access
point.
•
Make sure "E-mail Information" is properly set in the "Mail Setup" screen (page
25).
•
Make sure your network is configured correctly.
®
XP operating system, Universal Plug and Play is not installed.
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