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Troubleshooting
Operation
There is no sound.
The volume level is set to zero.
Turn the volume up ( p. 5).
The headphone plug is not connected properly.
Connect the headphone plug properly ( p. 6).
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No songs or videos are stored on the player.
Follow the instructions in the displayed message, and transfer songs or videos
from the computer.
Data cannot be played.
The battery is consumed.
Charge the battery fully ( p. 17).
If the player does not react, even after charging the battery, press the RESET
button to reset the player ( p. 86).
No data is stored on the player.
Follow the instructions in the message, and transfer data from the computer.
Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" ( p. 110).
Songs or videos may not be playable, depending on the file format ( p. 110).
Photos may not be displayable, depending on their file size or file format (
p. 110).
The playback limitation period of the song has expired due to subscription
conditions, etc.
Songs with an expired playback limitation period cannot be played back. Update
them using the software used for transferring.
After transferring by drag-and-drop in Windows Explorer, data hierarchy levels do
not correspond to the player ( p. 28, 33).
The data may be damaged.
Damaged data within a file may be recognized as a non-playable format. Delete
the damaged data, and then transfer the non-damaged data from your computer
again.
Continued
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