duxtop 9610LS User Manual page 15

Error code guide
If an error code appears in the LCD READOUT DISPLAY, follow the Instructions in the ERROR
CODE table (below) to correct the problem:
ERROR
CODE
No cookware is detected,
incompatible cookware is
E0
detected or cookware is not
centered on the COOKWARE
ALIGNMENT GUIDE.
Excessive high temperature,
cooking fan malfunction, or
E1
inadequate ventilation for the
cooktop.
Cooking surface temperature
exceeds 460 degrees F (238
E2
°C) limit and the unit shuts
down automatically.
Voltage input is too high or too
E3 low and the unit shuts down
after 1 minute.
Note: If any of the above remedies fail to correct the problem, please contact
CustomerCare@thesecura.com.
Copyright 2015 - 2018 Secura, Inc. All rights reserved.
PROBLEM
If no cookware is on the cooktop, place cookware
on the top within 1 minute. If incompatible cookware
is detected replace it with proper cookware. If
the cookware is misaligned, move it within the
COOKWARE ALIGNMENT GUIDE. The unit will shut
down automatically after 1 minute if none of these
actions are taken.
Unplug the cord from the electrical outlet. Ensure
proper ventilation by making sure the fan is at least 4"
away from any obstruction. Wait 10 minutes for the
cooktop and cookware to cool down, and then plug it
back into a 120V electrical outlet. Turn the unit back
on and listen for the fan to make sure it is running.
This is a safety feature to prevent the cooking surface
from overheating. It usually happens while using
POWER Mode, when the cookware bottom is above
460 degrees F (238 °C). Extremely high temperatures
could damage your cookware and cooktop. If E2 error
code happens during frying or sautéing while using
POWER Mode, switch to TEMPERATURE Mode. If
E2 happens while boiling water, unplug the unit from
the electrical outlet, wait 10 minutes for the cooktop
and cookware to cool down and reconnect the cord to
the outlet. Turn the unit back on, listen for the fan to
start and ensure the unit is at least 4" away from any
obstructions.
Unplug the cord from the electrical outlet. Verify the
voltage is 110/120V AC with a voltage tester. If not,
switch to a different electrical outlet with the proper
voltage level before operating the unit.
www.duxtop.com / www.thesecura.com
INDUCTION COOKTOP
REMEDY
11