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Having trouble?
No TV or Internet service:
Check your connections:
Cables usually make an
audible click when secure.
Green
Light
Check Power:
on the Wi-Fi Gateway should
be green; if not, try another
electrical outlet.
Check Service light on front
Front View
of the Wi-Fi Gateway:
5 minutes, the light is red or off,
power down the Wi-Fi Gateway
by holding down red Reset
button for 15 seconds.
Reset
button
Back View
TV Receivers not responding:
Confirm Service light is solid green
Power
button
on the Wi-Fi Gateway. If so, hold the
TV receiver's Power button down for
10 seconds and release, then wait
five minutes.
Additional information
Test your Internet connection speed
Our speed test takes less than a minute
to perform two key measurements
(Download and Upload) to help you
determine if you should take steps to
improve the performance of your online
experience.
Visit att.com/speedtest.
Manage your account:
Available 24/7, download the myATT app at
att.com/myattapp from your mobile
device.
Repair center:
Phone: 800.246.8464
IPv6
AT&T supports IPv6 across our network,
equipment and devices. Visit att.com/ipv6
for more information.
Need more help?
Visit att.com/support
Call us at 800.288.2020 and ask for "technical support."
©2017 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property.
All other marks are the property of their respective owners.
Power light
If after
Accessibility support:
Alternate formats now available in large print or braille. Call 800.288.2020
and request your guide number (ATT123520853-9) in an alternate format.
Additional accessibility support:
• Telephone equipment for visual and/or hearing impaired:
- Phone: 877.902.6350
- TTY: 800.772.2889
• Repair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• Accessible tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any
TTY/TDD devices with standard phone line
¿Hablas español?
Para ver esta guía (ATT123520853-9) en español,
visita att.com/guias.
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network
Name and Password. To do so, follow these steps:
· Use settings from new Wi-Fi Gateway
yellow sticker
· Open your device's Wi-Fi connection settings,
select your Wi-Fi Network Name and enter
Wi-Fi Password to connect
· Record and keep your Wi-Fi settings for future
reference when connecting all your Wi-Fi devices
Wi-Fi Gateway Power light is amber:
This is a normal part of the power-up sequence.
No dial tone:
Make sure your phone cable is plugged
into the Phone Line port on the Wi-Fi Gateway.
Don't worry.
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