Additional Information; Troubleshooting; Trouble Symptoms And Remedies; Self-Diagnosis Function - Sony WEGA KLV 23HR2 Operating Instructions Manual

Additional Information

Additional
Information

Troubleshooting

If, after reading the following instructions, you
have additional questions related to the use of
your Sony TV, please call one of the following
numbers.
Customers in the continental United States
contact the Direct Response Center at:
1-800-222-SONY (7669)
Customers in Canada contact the Customer
Relations Center at:
1-877-899-SONY (7669)

Trouble symptoms and remedies

Problem
No picture.
Cannot receive any channels.
Cannot receive upper
channels (UHF) when using
an antenna.
TV is locked to one channel.
Cannot receive any channels
when using cable TV.
Cannot receive or select
channels.
The TV turns off
automatically.
(The TV enters the standby
mode.)
Some video sources do not
appear.
76
Possible remedies
• Make sure the power cord is connected securely.
• Turn on the power of the TV.
• Check antenna/cable connections.
• Set "Cable" to "Off" in the
• Perform Auto Program to add receivable channels that are not presently in the TV's
memory (page 21).
• Perform Auto Program to add receivable channels that are not presently in the TV's
memory (page 21).
• Check your Channel Fix setting (page 22).
• Perform Auto Program to add receivable channels that are not presently in the TV's
memory (page 21).
• Make sure "Cable" in the
• Perform Auto Program to add receivable channels that are not presently in the TV's
memory (page 21).
• This TV automatically changes to the standby mode after displaying the message "TV will
turn off soon" if it receives no broadcast or input signal through the connected equipment
for 10 minutes.
• Check that the Sleep timer is activated (page 55).
• Check the connection between the optional video equipment and the TV.
• Press TV/VIDEO on the remote control (page 32).
• If you connect the video equipment to the S VIDEO input of the TV, set "Auto YC" to
"On" in the (Setup) menu (page 12).

Self-diagnosis function

The TV is equipped with a self-diagnosis function. If
there is a problem with your TV, the
on the front panel will flash repeatedly in red.
Writing down the duration of flashes and interval
between flashes helps you inform qualified Sony
personnel of the TV's condition.
1
Measure how long the
and stops flashing.
For example, the indicator flashes for 2 seconds,
stops flashing for 1 second, and flashes for 2
seconds.
2
Press on the TV to turn it off, and disconnect
I
the power cord, then inform qualified Sony
personnel or the Direct Response Center/
Customer Relations Center of how the indicator
flashes (duration and interval).
(Channel) menu (page 21).
(Channel) menu is set to "On" (page 21).
indicator
1/
1/
indicator
(flashing in red)
1/ indicator flashes