Other Information; Troubleshooting - Sony Bravia KDL-40W3000, KDL-46W3000, KDL-52W3000 Operating Instructions Manual

Other Information

Troubleshooting

If you have questions, service needs, or require
technical assistance related to the use of your
Sony TV, please visit our website or call one of
the following numbers:
Condition
No picture
No picture
Cannot receive any channels
TV is locked to one channel
Cannot receive or select
channels
The TV turns off
automatically
No picture from some video
sources
Poor picture
The quality of the images is
not as good as what I saw at
the store
Double images or ghosts
Only snow and noise appear
on the screen
Dotted lines or stripes
No color/Dark picture/Color is
not correct/The picture is too
bright
Noisy picture
46
Explanation/Solution
• Check the Power Saving settings (see page 45).
• Make sure the power cord is connected securely.
• Turn on the power of the TV.
• Check antenna/cable connections.
• Make sure the Cable setting is correct for your TV signal source.
• Perform Auto Program to add receivable channels that are not present in the
TV's memory (see pages 19 and 40).
• Perform Auto Program to add receivable channels that are not present in the
TV's memory (see pages 19 and 40).
• To receive or select cable channels, make sure that Cable in the Channel
settings is set to On (see page 40). To receive or select UHF channels over an
antenna, make sure Cable is set to Off.
• Check if Sleep Timer is activated, or confirm the Duration setting of Timer
(see page 34).
• Check PC Power Management in the General Settings (see page 45).
• Check the connection between the optional video equipment and the TV.
• Press INPUT on the remote control (see page 24).
• Press HOME on the remote control. Select your desired input from the
External Inputs list.
• Picture quality depends on the signal content. See Quick Setup Guide
(supplied) to display the best possible picture for that signal.
• Check antenna/cable connections.
• Check the antenna location and direction.
• Check if the antenna is broken or bent.
• Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
• Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
• If using the 300-ohm twin lead, move the excess lead away from the TV or try
using the 75-ohm coaxial cable (not supplied) instead.
• Press PICTURE to select the desired Picture Mode (see page 24).
• Adjust the Picture Mode options in the Picture settings (see page 34).
• If you set Power Saving to Low or High, it will enhance the black level (see
page 45).
• Make sure that the antenna is connected using the 75-ohm coaxial cable (not
supplied).
• Keep the antenna cable away from other connecting cords.
• To avoid TV interference, make sure to use an undamaged antenna cable.
http://www.sony.com/tvsupport
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support