Other Information; Troubleshooting - Sony BRAVIA KDL-26M4000 Operating Instructions Manual

Other Information

Troubleshooting

If you have additional questions, service needs,
or required technical assistance related to the use
of your Sony TV, please visit our website or call
one of the following numbers:
Condition
No picture
No picture.
Cannot receive any channels.
TV is locked to one channel.
Cannot receive or select channels.
The TV turns off automatically.
No picture from some video
sources.
Poor picture
Double images or ghosts.
Only snow and noise appear on
the screen.
Dotted lines or stripes.
http://www.sony.com/tvsupport
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support
Explanation/Solution
❑
Confirm your external inputs list and make sure you select TV
(cable/antenna channels). See page 28 for more details.
❑
Perform Auto Program to add receivable channels that are not presently
in the TV's memory (page 33).
❑
If there is no signal, the screen saver will appear.
❑
Make sure the power cord is connected securely.
❑
Turn on the power of the TV.
❑
Check antenna/cable connections.
❑
Perform Auto Program to add receivable channels that are not presently in the
TV's memory (page 33).
• IMPORTANT: You must perform Auto Program after cable or
antenna is connected. If you cancel Auto Program some channels
may not be available.
❑
Perform Auto Program to add receivable channels that are not presently in the
TV's memory (page 33).
❑
To receive or select cable channels, make sure that Cable in Channel settings
is set to On. To receive or select UHF channels over an antenna, make sure
Cable is set to Off. Perform Auto Program to add receivable channels that
are not presently in the TV's memory (page 33).
❑
Check if Sleep is activated, or confirm the Duration setting of Timer (page
38).
❑
If there is no signal, the TV will turn off automatically.
❑
Check the connection between the optional video equipment and the TV.
❑
INPUT
Press on the remote control (page 24).
❑
Press on the remote control. Select your desired input from the
MENU
External Inputs list.
❑
Check antenna/cable connections.
❑
Check the antenna location and direction.
❑
Check if the antenna is broken or bent.
❑
Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
❑
Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
❑
If using 300 ohm twin lead, move the excess lead away from the TV or try using
75 ohm coaxial cable instead.
(Continued)
39