Ford Fiesta 2019 Owner's Manual page 374

Issue
The device is not
connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
The file may be
corrupted.
SYNC 3 does
The song may have
not recognize
copyright protection that
music that is on
does not allow it to play.
my device.
The file format is not
supported by SYNC 3.
The device needs to be
re-indexed.
The device has a lock
screen enabled.
When I connect
my device, I
sometimes do This is a device limitation.
not hear any
sound.
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing
SYNC
USB and Bluetooth Stereo issues
Possible cause
371
3
Possible solution
Make sure that all song details are popu-
lated.
Try replacing the corrupt file with a new
version.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
Convert the file to a supported format. See
Entertainment (page 327).
Update media index. See Settings (page
353).
Make sure your device is unlocked before
connecting it to SYNC 3.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.