Dell WD19 User Manual page 29

Symptoms
3. The video on the attached monitor is not displaying as an
Extended Monitor.
4. The audio connector is not functioning or there is a lag in the
audio.
5. The USB ports are not functioning on the docking station.
6. The High-Bandwidth Digital Content Protection (HDCP) content
is not displayed on the attached monitor.
7. The LAN port is not functioning.
Suggested solutions
• Ensure that the Intel HD Graphics driver is installed in the
Windows Device Manager.
• Ensure that the nVidia or AMD Graphics driver is installed in the
Windows Device Manager.
• Open the Windows Display Properties and go to Multiple
Displays control to set the display to the extended mode.
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• If your BIOS Setup has a Audio Enabled/Disabled option, make
sure it is set to Enabled.
• Ensure the correct playback device is selected on the notebook
computer.
• Try to re-plug the audio cable to the external speaker output on
the docking station.
• First power off the docking station by disconnecting the Type-C
cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to your
computer.
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• If your BIOS Setup has a USB Enabled/Disabled option, make
sure it is set to Enabled.
• Verify if the device is detected in Windows Device Manager and
that the correct device drivers are installed.
• Ensure that the docking station is connected securely to the
notebook computer. Try to disconnect and reconnect the
docking station to the computer.
• Check the USB ports. Try plugging the USB device into another
port.
• First power off the docking station by disconnecting the Type-C
cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to your
computer.
• Dell Dock supports HDCP up to HDCP 2.2.
NOTE: User's monitor/display must support HDCP 2.2
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• Ensure that the RealTek Gigabit Ethernet Controller is installed
in the Windows Device Manager.
• If your BIOS Setup has a LAN/GBE Enabled/Disabled option,
make sure it is set to Enabled
• Ensure that the Ethernet cable is connected securely on the
docking station and the hub/router/firewall.
• Check the status LED of the Ethernet cable to confirm
connectivity. Re-connect both ends of the Ethernet cable if the
LED is not lit.
• First power off the docking station by disconnecting the Type-C
cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to your
computer.
Troubleshooting the Dell Docking Station WD19 29