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Operating Your Friends & Family SOS Pendant
When you press the main yellow SOS button on your pendant it will automatically dial your Emergency Numbers.
1. A red light will flash to indicate the pendant is trying to access the network.
2. A green light will flash three times to indicate the pendant has accessed the network
3. Your Friends & Family SOS Pendant will now automatically start to dial your Emergency Numbers.
How the Friends & Family Pendant calls your Emergency Numbers
Once the pendant accesses the network it will automatically start to dial your emergency numbers.
1. If the call isn't answered by Emergency Number 1 within 30 seconds, the pendant will move onto Emergency Number 2 and, after a further 30
seconds, Emergency Number 3.
2. The pendant will attempt this cycle three times (a total of 9 calls) before returning to standby mode.
3. After a trying all three numbers, the pendant will send an SMS text message to all three Emergency Numbers saying "SOS: I need help".
PLEASE NOTE: We recommend that you ask the holders of your three Emergency Numbers to store the telephone number linked to your
Friends & Family SOS Pendant in their phone as an emergency caller.
For example: "Mum - Emergency Pendant" or "Albert - Emergency Pendant".
This will ensure they know its you calling as soon as possible and will also ensure the emergency text they receive will come
from your name.
4. When one of the Emergency Numbers answers the call, they will hear the voice message "This is a Friends & Family SOS Pendant, please press
5 on your telephone keypad now to connect the caller".
5. The receiver of the call has 40 seconds to press number 5 on their telephone keypad before the pendant reverts back to calling the other Emergency
Numbers as outlined in the first part of the chapter.
6. Once the receiver of the call has pressed 5 on their telephone keypad, a two way telephone call is connected between the wearer of the pendant and
the receiver of the emergency call.
7. Should you wish to end or cancel the call via the pendant you should hold the ON/OFF button for 3 seconds.
PLEASE NOTE: Should the pendant reach answer machine service it will not connect the call but will continue to cycle through the
Emergency Numbers until it receives a human response.
Charging the Battery
We recommend that you charge your Friends and Family SOS Pendant overnight, next to your bedside. This will ensure you pendant is always charged
throughout the day but at your side at night should you need it. To charge the pendant, use the supplied USB charging cable. A green light will flash to
indicate the pendant is charging. A continuous green light indicates that the battery is fully charged.
PLEASE NOTE: Your Friends & Family SOS pendant cannot be used whilst charging. Should you need to use it whilst it is charging the
USB charging cable would need to be removed prior to use.
Network Reception and Signal Test
The green light will flash on your Friends & Family SOS Pendant every three seconds, to indicate a strong network signal. A flashing yellow light indicates a
weaker network signal. The strength of signal can be tested at any time, as follows.
1. Press the ON/OFF button twice quickly. A red light will flash to indicate the pendant is testing the network.
2. The pendant will then report back as follows:
A flashing green light indicates that the signal is strong.
A flashing yellow light will indicate the signal is normal.
A continuous yellow light indicates that no signal has been detected in the last 2 minutes after which the main unit will return to standby mode.
3. To exit the signal test press the ON/OFF button once. The pendant will stop flashing to indicate that you have exited the signal test.
PLEASE NOTE: Try not to use the Network Signal Test too often as it will deplete the power in the battery rapidly.
Pendant Indication Light
Indication
Red light is on
Green light flashes slowly
Green light is on
Red light flashes slowly
Troubleshooting
The network cannot be accessed or the pendant will not call...
1. Check if the SIM card has been inserted correctly.
2. Ensure the SIM card does not have a PIN code set.
3. Check the network signal using the instructions above (Network Reception and Signal Test)
4. Check that your Emergency Numbers have been stored correctly by re-storing them (see "Entering your Emergency Numbers").
My pendant seems to be non responsive...
1. Please follow steps below to reset to the pendant.
Resetting your Friends & Family SOS Pendant to factory default
Once your Friends & Family SOS Pendant has been reset, all of its settings will be erased, including your Emergency Numbers. Please follow "Entering your
Emergency Numbers" to reprogramme these. Reset your Friends & Family SOS Pendant as follows:
1. Remove and unplug the battery for one minute.
2. Press and hoild the ON/OFF button, while reconnecting the battery.
3. A green light will flash on your Friends & Family SOS Pendant to confirm it has been reset to factory defaults.
Lifemax Limited
1 Pipers Court, Thatcham, RG19 4ER
www.lifemaxuk.co.uk
Please retain for future reference
Status
Low battery, charge battery immediately
Charging battery
Battery is full
The pendant is in setting mode
Indication
Red light quickly
Green light flashes every 3 seconds
Yellow light flashes every 3 seconds
Green light flashes 3 times
Status
The network is being searched
There is a strong network signal
There is a weaker network signal
The current operation is complete
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