Lifemax Friends & Family SOS Pendant Quick Start Manual

SOS Pendant
Thank you for purchasing the Friends & Family SOS Pendant.
We understand the value of independence. Your Friends & Family SOS Pendant
gives you your freedom, while offering friends and family the reassurance you can
contact them 'no matter what'.
Small and unobtrusive, your Friends & Family SOS Pendant uses mobile
technology, allowing it to work anywhere there is a mobile signal. The neck worn
pendant automatically calls three landline or mobile numbers set by you, one after
another until answered, then allows you two way conversation through the pendant
with the receiver of the call. Once connected, you can alert your friend or family member to your situation. They can take immediate action, whether it be to
call the emergency services or a neighbour, or to arrange help with daily chores.
The button is powered by a USB rechargeable lithium battery, offering 30 minutes talk time and up to 6 months standby.
Setting up your Friends & Family SOS Pendant
Your Friends & Family SOS Pendant must be charged for a minimum of 10 hours before use (see Charging the Battery).

Installing the SIM card

1. Remove the back cover.
2. Carefully lift the battery, ensuring the battery cables are not pulled or damaged.
3. Insert your nano sim with the gold contacts facing down.
PLEASE NOTE: Your Friends & Family SOS Pendant will not work if your SIM card has a PIN number assigned to it.
Most new SIM cards do not have a PIN number but if you are using a sim from an older mobile phone we would
recommend you check this first.
4. Place the battery back in positon lying over the sim card.
5. Replace the back cover.
Programming your Friends & Family SOS Pendant
Your Friends & Family SOS Pendant is set up using text messages from a mobile phone. Follow the steps below to do put
your pendant into setting mode.
1. Press and hold the ON/OFF button for 3 seconds. A red light will flash on the front of the pendant.
2. Your Friends & Family SOS Pendant will then start searching for the network. Once the network has been found, your Friends & Family SOS Pendant
will enter setting mode after a period of around 25 seconds. A red light will flash slowly on the front of the pendant to show it in setting mode.
If a red light is flashing quickly it means the pendant is still searching for the network.
3. Once your Friends & Family SOS Pendant is in setting mode you can move into the next step, detailed below.
PLEASE NOTE: Your Friends & Family SOS Pendant will stay in setting mode for around 5 minutes.
Should you require more time to set your Friends & Family SOS Pendant please follow the steps outline in this section again.
Entering your Emergency Numbers
Use a mobile phone to send SMS text messages to the phone number linked to the SIM in your Friends & Family SOS
Pendant. In the example below, we will asume the Emergency number you wish to store is a UK number 0123 456789. This must be entered using the
international code as (e.g. +44 123 456789).
1. Text *144123456789 to the phone number linked to the SIM in your Friends & Family SOS Pendant to store your first Emergency Number
A green light will flash three times on your Friends & Family SOS Pendant to notify you that each Emergency Number has been correctly stored.
2. Repeat the above process using code *244123456789 for your second Emergency Number.
3. Repeat the above process using code *344123456789 for your third Emergency number.
If you wish to change your Emergency Numbers or change the order, simply re-follow the steps outlined above.
PLEASE NOTE: As a fail safe, you MUST have more than one Emergency number stored. Even if the same Emergency
Number is used more than once.
SMS Text Alert for Low Battery
Your Friends & Family SOS Pendant is set by default to send a text message to your Emergency Numbers when the battery
in your Friends & Family SOS Pendant starts to run low. Once the SMS Text Alert has been sent the battery in the pendant
will last approximateky 5 minutes before shutting down.
Should you wish to deactivate this feature please text *SETBC to the phone number linked to the SIM in your Friends & Family SOS Pendant.
To reactivate this feature please text *SETBO to the phone number linked to the SIM in your Friends & Family SOS Pendant.
A green light will flash three times on your Friends & Family SOS Pendant to notify you that SMS Text Alert setting have been stored succesfully.
Volume Level Settings
The volume level on your Friends & Family SOS Pendant is set to medium. Low and high options are also available.
To set the volume to low, please text *SETLE1 to the phone number linked to the SIM in your Friends & Family SOS Pendant.
To set the volume to medium (factory default), please text *SETLE2 to the phone number linked to the SIM in your Friends & Family SOS Pendant.
To set the volume to high, please text *SETLE3 to the phone number linked to the SIM in your Friends & Family SOS Pendant.
A green light will flash three times on your Friends & Family SOS Pendant to notify you that the Volume Level Settings have been stored succesfully.
Once you have completed the above steps, please press the ON/OFF button on your Friends & Family SOS Pendant to en-
sure it has exited the Setting Mode. The light wil stop flashing to indicate it has correctly come out of setting mode.
Please note that no calls can be made or accepted whilst your Friends & Family SOS Pendant is in setting mode.