Sony Walkman NW-MS11 Operating Instructions Manual page 26

Troubleshooting (continued)
On charging
Symptom
The battery does not last even
when recharged.
Charging stops just after
connecting the supplied battery
charger.
On the connection with the computer
Symptom
"CONNECT" does not appear in
the display window when
connecting to the computer with
the supplied USB cable.
The computer does not identify the
player when it is connected to the
computer.
There are only a few songs I can
Check-out. (The recordable time is
short.)
After connecting to the computer,
the drive appears but there is
nothing inside.
The computer/player does not
operate normally when connected.
A communication error has
occurred.
26
Cause/Remedy
c If you use the player where the temperature is below 0°C
(32°F), the battery does not function.
c You need to replace the battery. Please contact your nearest
Sony dealer.
c The battery is full. (If the charging stops even when the battery
is low, this may be due to a problem with the battery life. Please
contact your nearest Sony dealer.)
Cause/Remedy
c Please wait for the authentication of the OpenMG Jukebox
(page 31) to be finished.
c If another software is active on your computer, wait for a
while, then reconnect the USB cable. If the problem persists,
disconnect the USB cable, restart your computer, then connect
the USB cable to your computer again.
c Make sure the USB cable is correctly connected.
c Make sure the USB cable is correctly connected (page 9).
c Install driver only.
For details, refer to the OpenMG Jukebox operating
instructions.
c If there is data other than audio files in the "Memory Stick,"
copy them to your computer to free memory on the "Memory
Stick."
c Make sure the "Memory Stick" is inserted and reconnect the
player to your computer.
Disconnect the USB cable and put in the battery, then check the
display. If the error message is displayed, there may be a
problem with the "Memory Stick." Follow the on-screen
instructions to solve the problem.
c If you are connecting both devices with a USB hub or a USB
extension cable, normal operation is not guaranteed. Please use
only the supplied USB cable.
c If a communication error occurs, a warning message may be
displayed on the computer indicating that authentication of the
external device has failed, or access to the current file has been
cancelled. Then, the communication process may terminate. If
this occurs, disconnect and then connect the cable with the
player. If the above message appears while connecting player,
try the following:
1 When using an external hub, connect the player directly to
the computer.
2 Disconnect and then connect the cable with the player.
3 When your computer is equipped with multiple USB ports,
connect the player to another USB port.
4 Restart the OpenMG Jukebox software.