Troubleshooting Guide; Warranty - Shark Rocket DuoClean HV380ANZMN Series Owner's Manual

TROUBLESHOOTING
GUIDE
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
• Check filters to see if they need cleaning� Follow instructions for rinsing and
completely air-drying the filters before reinserting in the vacuum�
• Dust cup may be full; empty dust cup�
• Check floor nozzle for blockages; clear blockages if required�
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll
and Soft Roller or trapped behind the Soft Roller�
Vacuum lifts area rugs�
• Suction is powerful� Take care when vacuuming area rugs or rugs with delicately
sewn edges�
• Turn off the unit to disengage the brushroll and restart with the Power slider switch�
Brushroll/Soft Roller does not spin�
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft
Roller have stopped spinning� Immediately turn off and unplug vacuum and remove
blockage before reconnecting and turning vacuum back on�
• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been
successfully cleared� If the light is still red, please contact customer service at AUST:
1800 099 385 or NZ: 0800 112 660�
Vacuum turns off on its own�
This vacuum is equipped with a motor-protective thermostat so the vacuum will shut
off if it overheats� Should this occur, perform the following steps to restart the motor-
protective thermostat:
1� Turn vacuum off and unplug it�
2� Empty dust cup and clean filters (see Maintenance section)�
3� Check for blockages in hose, accessories, and inlet openings�
4� Allow unit to cool for a minimum of 45 minutes�
5� Plug in vacuum and turn it on�
Note: If vacuum still does not start, contact Customer Service at AUST: 11800 099 385
or NZ: 0800 112 660�
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AUS 1800 099 385 NZ 0800 112 660
THREE (3) YEAR LIMITED REPLACEMENT WARRANTY
For guarantee claims, you will need to submit a proof of purchase in the form of a valid
receipt that displays date and place of purchase. This warranty does not replace but is in
addition to your statutory rights.
If your product becomes defective due to faulty material or workmanship within a period of 3
years from the date of purchase, we warrant to do the following:
• For New Zealand Consumers: We will replace the defective/faulty part with a new product,
free of charge, or if the unit is deemed defective/faulty we replace the unit with an
equivalent or upgraded model, at our discretion.
• Australian Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Replacement items will be covered by the limited warranty for the balance of the warranty
period from the date of the original purchase.
Your warranty is subject to the following conditions
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been
dropped, damaged or dropped in water.
• To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance
on your own. If the supply cord is damaged, it must be replaced by a qualified electrician to
avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to
persons when the appliance is used.
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The item has been subjected to fair wear and tear.
• The item has not been used for trade, professional or hire purposes.
• The item has not sustained damage through foreign objects, substances or accident
Customer costs within warranty
The customer is responsible for any inwards freight charge to return a product for warranty if
requested, and outward freight charge for warranty parts and or replacement unit.
Who is covered?
This warranty applies only to the original purchaser, who bought the product from an
authorised retailer and may not be transferred. Proof of purchase is required.
What is not covered?
• Filters and brush rolls
• Accessories supplied with the item.
• Components that are subject to natural wear and tear caused by normal use in accordance
with operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
Proudly distributed by
Mann&Noble Pty Ltd
No�1 Southridge Unit Estate
2 Southridge Street
Eastern Creek NSW, Australia, 2766
AUS 1800 099 385
NZ 0800 112 660
AUS sharkclean�com�au
NZ sharkclean�co�nz
AU S s h a r kc l e a n . c o m . a u
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N Z s h a r kc l e a n . c o . n z