Troubleshooting - Orion 32+ User Manual

Power cable
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USB cable
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9. Troubleshooting

Start up and Sound:
Are you running the latest Control Panel and firmware?
If not, please update your Control Panel and firmware.
Are you correctly routing the audio signal via the routing panel?
For ThunderboltTM or USB playback, route the ThunderboltTM or USB-play channels to
the Line Out channels by dragging and dropping from the top section to the bottom.
Have you set the correct sample rates?
On Mac, first check that the sample rate is correct in the Audio & Midi Setup panel, then
proceed to check in the DAW before finally checking the Orion32+ | Gen 3 sample rate.
For Windows, first check in Playback devices. Right click on the Orion32+ | Gen 3 then
click Properties before moving to the Advanced tab. Then repeat the above by checking
the DAW's sample rate as well as on the Orion32+ | Gen 3.
If you believe there is no sound being received to an input or delivered from an
output:
Check your source. Is there a signal being transmitted form the source?
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Is your source in the correct sample rate for the Orion32+ | Gen 3 to receive?
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Check what clocking mode you are in. Are you receiving the clock signal from the
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source?
Check that the relevant lock light on the Control Panel of the Orion32+ | Gen 3 is lit
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up.
Try a different cable and another source if available.
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Check the routing on the Control Panel. Have you routed the signal path correctly?
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If you have routed signals to the routing mixer, check their corresponding fader is
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up.
Check the relevant peak meters of the Control Panel by selecting them in the drop
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down menu to see if the relevant signal is being received or is being outputted.
What buffer size is your DAW set to? If it is significantly low i.e. lower than 128 samples in
your buffer size, try increasing it.
Try increasing the buffer size from the Orion32+ | Gen 3 Control Panel (Windows Only)
Have you checked the input and output routing is correct in your DAW?
Is the Orion32+ | Gen 3 device selected in the relevant sound card section of the DAW's
preferences?
If the Orion32+ | Gen 3 doesn't show up in your DAW, first try unplugging and plugging
back the ThunderboltTM cable (or the USB cable), then restarting your computer. Finally,
reinstall the firmware, drivers and Control Panel for the Orion32+ | Gen 3.