Convenient And Safe Voice Mailing System (Vms); Security Check; Auto Alarm Service - Samsung CDR10018 User Manual

5. Convenient and Safe Voice Mailing System (VMS)

VMS (Voice Mailing System) is a service that allows you to monitor the system via phone and it
automatically informs you when arming has not activated as per pre-defined time limits.

5.1. Security Check

Please contact +82-2-1588-3122 to check your security conditions.
1.
"Hello, this is S1. Please
press 1 for security check
services and 2 to talk
with our customer service
representative."
Please press 1.
4.
You will hear below voice
messages below and you will
be directed to the control
center for any abnormal
situations.
If your arming is
activated under
normal conditions
If you disarm the
system under normal
conditions
If there is an
abnormal situation
If you entered a
wrong card number

5.2. Auto Alarm Service

The service automatically informs you when arming is not activated as per pre-defined time limit.
You need to activate arming in accordance with the ARS voice guide.
1.
"Hello, this is S1 SECOM situation room. Your arming was not activated so far. Please press 1 if you can activate
arming within 30 minutes or press 2 if you want to extend the time. If you made a wrong call, please press 0.
Press a button for your situation.
If you press 0
If you press 1
If you press 2
2.
Press your card number
followed by asterisk(*)
button.
5.
If you do not know the phone
number of the customer
service or want to talk directly
to our representative please
press 9.
Your arming for 000 is in normal conditions. The System have been armed
at 00:00 in Month 00. Our current staff responsible for your security is 000.
Your arming for 000 is now disarmed.
The System has been disarmed at 00:00 in Month 00. Our current staff
responsible for your security is 000.
Your arming for 000 detected an abnormal situation.
Please wait for a second. You will be directed to our representative.
When you enter a wrong number once or twice: "You entered a wrong number."
message will appear heard.
When you enter a wrong number more than 3 times: "Sorry for the
inconvenience. Please check your card number and contact us again."
"Sorry for the wrong call."
"Please activate your arming within 30 minutes. Thank you."
"Please enter the first 6 digits of your customer enrollment number and then press
an asterisk(*) button."
3.
"Security check services."
Please press 1 for security check
and 2 to extend the time.
6.
You will be directed to our
representative.
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