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Table of Contents
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Summary of Contents for Quest Payment Systems QP1
- Page 1 QP1 Thermal Printer User Guide 152-0005-01...
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Page 2: What's In The Box
The power supply and all other cables are included with the QT720 Payment terminal, NOT the QP1 printer. If you find something is missing from your QT720 Payment Terminal and QP1 printer, contact the Quest support team (see ‘Support’ section in this guide). -
Page 3: Printer Controls
Printer controls ‘Feed’ Button Press the ‘Feed’ button once to advance paper one line. Hold down the FEED button to print a ‘Self-Test’ page. See ‘Self-test’ section for more information. ‘Error’ Light If the ‘Error’ light illuminates red, it indicates an error which is preventing normal operation. -
Page 4: Initial Setup
Note: Before connecting the main cable to QP1, ensure no power is connected. 1. Place the QP1 upside down on a soft, clean surface. Orientate the 'Interface box' of the Main cable as shown and lower it into the recess on the underside of the printer. - Page 5 Ensure all other communication cables are fitted before switching on the power at the electrical outlet. 3. When power is supplied, the QP1 Printer lights will momentarily flash and the QT720 Payment Terminal will begin to boot up.
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Page 6: Using The Printer
(simultaneously) or press on the middle area of the lid (near the paper exit). The lid is closed once you hear a “Click”. 6. Tear off any excess paper. QP1 is now ready to print. -
Page 7: Receipt Cutting
DO NOT – Press on one side only Receipt cutting For your convenience, the QP1 Printer has an auto cutter that will cut the receipt automatically after printing. A small portion of the paper is left uncut, gently pull the receipt and the paper will break away. -
Page 8: Maintenance
MAINTENANCE Disconnecting QP1 from the QT720 Payment Terminal In order to swap the QP1 Printer or QT720 Payment Terminal, you will need to disconnect the Main cable from the QP1 Printer. Note: The Main cable must remain connected to QT720 at all times. If returning QT720 for service, leave the Main cable attached to the QT720. -
Page 9: Enclosure Cleaning
Note: All cleaning should be done when the power supply is off. Do not spray water or any liquid directly onto QP1. Any liquid that goes into the product may cause a failure, fire, or electric shock. Turn off QP1, then gently wipe the outside surfaces with a micro-fiber cloth dampened with a small amount of water. - Page 10 Self-Test The ‘Self-Test’ lets you know if your printer is operating properly. This test is independent of the QT720 Payment Terminal, and independent of all software. Running the Test: 1. Make sure a suitable paper roll is installed and printer lid is closed properly. 2.
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Page 11: Troubleshooting
If the printer seems to have a problem, first refer to the troubleshooting table below. If none of these troubleshooting tips apply, please contact your Help desk or contact the help desk at Quest Payment Systems. Issue Solution and explanations... - Page 12 Printing is poor Ensure good quality thermal paper is used. Paper dust on the heating element of the thermal print head can lower the print quality. Try cleaning the print head as described below: Cleaning the print head. Caution After printing, the print head can be very hot. Be careful not to touch it.
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Page 13: General Characteristics
GENERAL CHARACTERISTICS MODEL Printing method Thermal dot printing Number of dots 384 dots/line Resolution 8 dots/mm Paper entry width(mm) 58mm Printing Printing width(mm) 48mm Paper roll diameter (mm) Φ 50mm Max Paper thickness (μ m) 60-80 Paper loading Easy loading Recommended paper Maximum paper roll dimension : 57mm Wide x Only use the recommended or other equivalent quality... - Page 14 SUPPORT If you cannot resolve an equipment issue and require further assistance, please contact the Quest Support team. The standard hours for email and phone support are 9.00am to 5:00pm (AEST) Monday to Friday, excluding National and Victorian public holidays. Email: support@questps.com.au Phone: (+61) 3 8807 4444 Website: www.questpaymentsystems.com...
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Page 15: Hardware Warranty
WARRANTY Hardware Warranty Quest Payment Systems Pty Ltd (Quest) hardware products are warranted against defects caused by faulty workmanship and materials for twelve (12) months from the date of supply for new products, and ninety (90) days from the date of repair for refurbished or repaired products.
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