Spektrum Smart Technology XBC100 Manual page 9

asked to provide your complete name, street address, email address and phone number where you can be
reached during business hours. When sending product into Horizon, please include your RMA number, a list
of the included items, and a brief summary of the problem. A copy of your original sales receipt must be
included for warranty consideration. Be sure your name, address, and RMA number are clearly written on
the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery,
please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and payment will be
required without notification or estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for service you are agreeing to payment of the service
without notification. Service estimates are available upon request. You must include this request
with your item submitted for service. Non-warranty service estimates will be billed a minimum of
½ hour of labor. In addition you will be billed for return freight. Horizon accepts money orders and
cashier's checks, as well as Visa, MasterCard, American Express, and Discover cards. By submitting
any item to Horizon for service, you are agreeing to Horizon's Terms and Conditions found on our
website http://www.horizonhobby.com/content/_service-center_render-service-center.
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