Do you have a question about the HW009PUR and is the answer not in the manual?
Questions and answers
Sheila Webster
June 23, 2025
My dual wheel folding scooter needs new battery it will not work it is closed how do I manually open to get battery out can't send photos I am 70yrs old don't know how to use camera on my phone
I. PREFACE Please read this Owner’s Manual before operating your scooter for the first time. Improper use or unfamiliarity of the scooter may result in harm, injury, or traffic accidents. This Owner’s Manual includes operation instructions, assembly instructions, and best practices to ensure maximum use from your scooter.
SAFETY NOTICES • Be aware the device is a small three-wheel scooter and is designed mainly for indoor use. Extreme care should be taken when cornering and negotiating drops, obstacles and gradients. • Always ensure the scooter is fully folded out before sitting on the scooter. Do not fold up the scooter until you have fully exited the scooter, and the backrest on the scooter seat is folded down.
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Do not connect an extension cord to the battery charger. • Disassembling the controller, motor, or charger by anyone other than an authorized Drive DeVilbiss service agent is prohibited, and voids any applicable warranty. • Do not take your scooter on roads or highways.
MODIFICATIONS Do not modify, remove, disable, or add any parts, features, or functions on your scooter. Drive DeVilbiss offers a wide variety of accessories for your scooter to help accommodate your needs. WARNING – Do not modify your scooter in any way; doing so will void the warranty.
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WARNING – Exceeding the maximum weight capacity will void your warranty. Drive DeVilbiss will not be held responsible for injury and/or damages resulting from failure to observe weight capacities. WARNING – Do not carry passengers on your scooter. Your scooter is designed and tested for one user to operate while seated.
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III. SAFETY GUIDELINES INCLINE GUIDELINES Use caution when approaching inclines or declines; if necessary lower the speed before travelling on a slope. When travelling up an incline try to keep the scooter moving forward. If you must come to a stop, use caution and slowly accelerate the scooter forward. When travelling down an incline lower the speed on your scooter to the slowest setting, and proceed cautiously.
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III. SAFETY GUIDELINES STEPS, KERBS & FIXED OBSTACLES Use extreme caution when operating your scooter near kerbs, porches, stairs, escalators, drop-offs, unprotected ledges, and raised areas. WARNING – Never attempt to navigate your scooter over a fixed obstacle taller than the maximum ground clearance. Please refer to Section XI SPECIFICATIONS for this information.
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III. SAFETY GUIDELINES BRAKES & STOPPING Coming to a stop in your scooter can simply be done by releasing the throttle. The throttle will automatically return to the centre position, and the scooter will come to a stop. ATTENTION – Quickly moving the throttle in the opposite direction of travel will cause the scooter to come to an abrupt stop, and if held continuously in the opposite direction may cause erratic movements if you are unfamiliar with the controls.
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III. SAFETY GUIDELINES PHYSICAL LIMITATIONS, PRESCRIPTION DRUGS, ALCOHOL & SMOKING You must exercise awareness, caution, care, and common sense when operating your scooter. Always keep in mind your own limitations, and substance use when operating your scooter. WARNING – Never use your scooter while under the influence of alcohol or mind altering substances.
WARNING – Be aware of nearby transmitters, such as radio or television stations, and avoid close proximity. WARNING – If you experience unintended movement or brake release occurs, power off as soon as it is safe. Please report EMI incidents to Drive DeVilbiss. Dual Wheel Scooter Owner’s Manual...
V. PARTS Please refer to the diagram below to identify your scooter parts. Familiarize yourself with the terminology to better understand part references throughout the Owner’s Manual. Dual Wheel Scooter Owner’s Manual Issued 2018/11...
V. PARTS VI. OPERATION Please refer to the diagram below to identify your scooter control panel and its functions. Familiarize yourself with the terminology to better understand references throughout the Owner’s Manual Key Ignition. The key ignition acts as the power switch for the scooter. To switch the power on, turn the key clockwise and battery gauge should illuminate.
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VI. OPERATION V. PARTS Moving and Braking. To move forward, squeeze the right hand side of the wigwag paddle with your hand towards you whilst holding the handle bars. Squeeze the left hand side of the wigwag paddle towards you and the scooter will move backwards. To brake, release the wigwag paddle which will return to neutral and activate the electromagnetic brake automatically and bring the scooter to a prompt stop.
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V. PARTS VI. OPERATION Warning: If the battery symbol light is flashing on the battery gauge then the scooter has detected a fault. In this happens, follow the procedure below: 1. Release the Wigwag paddle, then switch the scooter off and on. If this does not clear the fault then proceed to step 2 below.
VII. FOLDING AND UNFOLDING V. PARTS Prior to using your scooter, familiarize yourself with the automatic folding and unfolding feature through either the keyless remote or buttons integrated on the tiller. WARNING - Some components of your scooter are heavy, and you may need assistance to lift or carry.
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V. PARTS VII. FOLDING AND UNFOLDING TO UNFOLD THE SCOOTER: 1. Switch the scooter on and off with the key. 2. To unfold the scooter press and release the GREEN button on the rear right-hand-side of the scooter (pictured), or the GREEN button on the remote fold.
VIII: BATTERY CHARGING AND CARE IX. CARE AND MAINTENANCE CHARGING YOUR SCOOTER To charge your scooter, position the front of the unit next to a standard electrical outlet. Plug the charger into the scooter, and then into the electrical outlet. When the batteries are fully charged remove the charger from the scooter.
VIII: BATTERY CHARGING AND CARE IX. CARE AND MAINTENANCE INITIAL BATTERY CHARGE To ensure maximum use from your new batteries fully charge the scooter prior to initial use for 24 hours BATTERY RANGE There are many factors that affect the range of your batteries, including the surfaces, inclines, curves, or wind you encounter when operating your scooter.
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Your scooter is an advanced mobility device, and with the correct routine maintenance you can ensure years of maximum use. While some of the maintenance can be done by yourself, you may need assistance from an authorized Drive DeVilbiss provider. If you have any doubts, contact your authorized Drive DeVilbiss provider.
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DISPOSAL OF YOUR SCOOTER & PARTS You must follow applicable local and national regulations when disposing of your scooter, or defective scooter parts. Contact your local waste agency, recycling centre, or authorized Drive DeVilbiss provider for information on proper disposal. Dual Wheel Scooter Owner’s Manual...
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IX. CARE AND MAINTENANCE CONTACTING YOUR AUTHORIZED DRIVE DEVILBISS PROVIDER The following conditions may indicate a serious problem with your scooter. Contact your authorized Drive DeVilbiss provider if one of the following conditions occurs: • Motor or gearbox noise •...
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Check the entire scooter and clean any mud, dirt, hair, food, drink, etc. on the unit SUGGESTION – Once a year take your scooter to an authorized Drive DeVilbiss provider for inspection and maintenance. Dual Wheel Scooter Owner’s Manual Issued 2018/11...
5 x 1.5cm (2” x 0.5”) ‘* ’ Speed and range may vary with user weight, type of terrain, battery charge and condition. The information contained herein is correct at the time of publication; Drive DeVilbiss reserves the right to alter specifications. Dual Wheel Scooter Owner’s Manual...
ADDITIONAL COMPONENTS Items not mentioned or listed are covered at the discretion of Drive DeVilbiss. Any accessories, standard or optional, supplied by Drive DeVilbiss, are covered for a period of one year from the date of purchase with the particular unit.
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REPLACEMENT PARTS WARRANTY This warranty gives you specific rights and you may also have other rights which vary Parts that are supplied by Drive DeVilbiss as from state to state. replacements to warranted parts will be warranted for a period of time equal to the WARRANTY EXCLUSIONS remainder of the original part’s warranty...
XIII. TRANSPORTATION The procedure below shows how to fold up 3. Separate the blue and black connectors to the scooter and disconnect the battery for disconnect. transportation: 1. Remove the battery compartment lid with a flat head screwdriver (or similar such as a key).
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Do you have a question about the HW009PUR and is the answer not in the manual?
Questions and answers
My dual wheel folding scooter needs new battery it will not work it is closed how do I manually open to get battery out can't send photos I am 70yrs old don't know how to use camera on my phone