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Wash Instructions
•
To wash, disconnect the battery(s) from the power lead/wire harness, and
remove battery from garment(s).
•
Machine Wash Cold Only
•
Lay flat air dry only. Do not machine dry.
•
Do Not Bleach. Do Not Iron, Do Not Dry Clean, Do Not Tumble Dry, Do
Not Wring.
Warranty Terms
*Our warranty applies only to the original purchaser and only for items purchased from an authorized
Mobile Warming Dealer or Authorized distributor retail partner.
Limited Two Year Warranty (Garment)
When you purchase a Mobile Warming brand product from an authorized Mobile Warming retailer
within the United States or Canada both the construction and electrical heating components of the
product are warranted to be completely free from factory defects in materials and workmanship for
two (2) year from the date of purchase. If any failure in the construction or the heating function of any
WWW.MOBILEWARMING.COM
Mobile Warming product purchased from an authorized Mobile Warming dealer within the United
States and Canada occurs due to the manufacturer's defect within two years of the purchase of the
product, the product will be repaired at no charge.*
90 Day Rechargeable Battery & Charger Warranty
Mobile Warming Gear rechargeable Lithium-ion battery packs and chargers are under warranty from
factory defect for 90 days from the initial purchase date. Mobile Warming will repair or replace any
battery or charger found to be defective under normal use within the 90 day warranty period.
*Costs associated with shipping the item in under warranty is the responsibility of the purchaser.
Warranty Exclusions
Any damage caused to any Mobile Warming products by misuse, abuse, improper care, accident,
normal wear and tear, use of non-mobile warming battery systems, and or the natural breakdown of
materials over an extended period of time and use are not covered in this warranty. Any alterations or
repairs (attempted or otherwise) performed on any Mobile Warming product voids any and all
warranties offered by Mobile Warming for that particular item. Mobile Warming products are technical
athletic apparel and is not intended for use as work wear or for use in strenuous or demanding
circumstances or extreme conditions.
How to initiate a Warranty Claim
First, please ensure that your product is covered under warranty according to the terms above. Then
simply have a digital copy of your dated proof of purchase ready and contact our friendly customer
service team at info@mobilewarming.com, informing us that you would like to initiate a warranty claim
for repair, briefly explaining the nature of your claim, with your dated proof of purchase attached. Our
customer service team will then follow up with you within two business days of receiving all of the
necessary information with an email containing a Return Authorization number, return instructions and
the return shipping address in order to return with your defective item.
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