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HGST ULTRASTAR SERV24 User Manual

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User Guide
Ultrastar Serv24
S2122-N24-4
Version 1.3
August 2018
1ET1083
™
Long Live Data
| www.hgst.com

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Summary of Contents for HGST ULTRASTAR SERV24

  • Page 1 User Guide Ultrastar Serv24 S2122-N24-4 Version 1.3 August 2018 1ET1083 ™ Long Live Data | www.hgst.com...

  • Page 2: Table Of Contents

    Contents User Guide Contents Revision History....................7 Points of Contact.....................8 Copyright......................9 Supported SKUs...................10 Chapter 1 Ultrastar Serv24 Overview.............11 1.1 Ultrastar Serv24 Description............11 Block Diagrams................13 1.3 Ultrastar Serv24 Specification Summary.........15 1.4 System Architecture Overview............17 Ultrastar Serv24 Layout..............18 1.6 Ultrastar Serv24 Rack Requirements..........18 1.7 List of Replaceable Components.............19...
  • Page 3 3.1 Drive Assembly Replacement............39 3.2 PSU Replacement................41 CMA Replacement................44 Rails Replacement................48 DIMM Replacement.................60 3.6 NIC Replacement................73 3.7 CPU and Heat Sink Module Replacement........84 Heat Sink Replacement..............99 M.2 Replacement................116 3.10 Chassis Replacement..............130 3.11 VROC Key Replacement..............157 Chapter 4 System Management............166 Managing Ultrastar Serv24............166...
  • Page 4 Contents User Guide 4.2 Downloading Firmware from the Support Portal......166 Web UI Overview................169 4.3.1 Web UI Supported Browsers............171 4.3.2 Creating a New User in Web UI..........171 4.3.3 Changing Network Settings in Web UI........175 4.3.4 Changing the DNS Configurations in Web UI......176 4.3.5 Updating BIOS Firmware in Web UI...........177 4.3.6...
  • Page 5 Contents User Guide Safety Compliance.................204 5.2 Restricted Access Location............204 Regulatory Statement..............204 5.4 Electromagnetic Compatibility (EMC) Class A Compliance ..205 Country Certifications..............205 Chapter 6 Safety..................207 Electrostatic Discharge..............207 6.2 Optimizing Location................207 Power Connections................207 6.4 Power Cords...................208 Rackmountable Systems...............208 6.6 Safety and Service.................208 6.7 Safety Warnings and Cautions............209 Chapter 7 Regulatory Statements............210 7.1 Europe (CE Declaration of Conformity)..........210...
  • Page 6 Contents User Guide CFUFlash Options.................220 A.9 CFUFlash Medium.................221 Appendix B System Operations Appendices..........223 ESD....................223 B.2 System Cooling................223 Power Requirements..............223 B.4 Host Connectivity................224 Appendix C Compatibility.................225 C.1 Supported Operating Systems List..........225 C.2 Supported Parts List..............226...

  • Page 7: Revision History

    Revision History User Guide Revision History Date Revision Comment November 2017 Revision 1.0 Initial Release December 2017 Revision 1.1 • Updated the Supported SKUs on page 10 • Updated the List of Compatible Drives on page 24 • Added the Supported Operating Systems List on page 225 •...

  • Page 8: Points Of Contact

    Points of Contact User Guide Points of Contact For further assistance with an HGST product, contact Platform Engineering technical support. Please be prepared to provide the following information: Serial Number (S/N), product name, model number, and a brief description of the issue.

  • Page 9: Copyright

    Long Live Data is a trademark of HGST, Inc. and its affiliates in the United States and/or other countries. HGST trademarks are authorized for use in countries and jurisdictions in which HGST has the right to use, market and advertise the brands.

  • Page 10: Supported Skus

    Supported SKUs User Guide Supported SKUs The following table lists the versions of this HGST product that are supported by this document. SKUs 1ES0412 1ES0415 1ES1004 1ES1005 1ES1006 1ES1007 1ES1008 1ES1009 1ES1010 1ES1011 1ES1012 1ES1013 1ES1014 1ES1015 1ES1016 1ES1017 1ES1018...

  • Page 11: Chapter 1 Ultrastar Serv24 Overview

    Figure 1: Ultrastar Serv24 Rear Front The Ultrastar Serv24 is a 2U, 24 bay, single node storage server. The maximum data storage capacity of ™ the Ultrastar Serv24 is 184.32 TB using HGST Ultrastar SN200, SanDisk Skyhawk , and SanDisk ™...
  • Page 12 Ultrastar Serv24 Overview User Guide Ultrastar Serv24 Description • One dedicated 1 GbE port for IPMI...

  • Page 13: Block Diagrams

    Ultrastar Serv24 Overview User Guide Block Diagrams 1.2 Block Diagrams Figure 2: System Block Diagram Figure 3: CPU/PCIe Switch/NVMe Drive Interface Block Diagram...
  • Page 14 Ultrastar Serv24 Overview User Guide Block Diagrams Figure 4: I2C Block Diagram...

  • Page 15: Ultrastar Serv24 Specification Summary

    Ultrastar Serv24 Overview User Guide Ultrastar Serv24 Specification Summary 1.3 Ultrastar Serv24 Specification Summary Table 1: Environmental Specification Summary Specification Non-Operational Operational Temperature -40°C to 60°C 5°C to 35°C Temperature Gradient 30°C per hour max 20°C per hour max Temperature De-rating 1°C per 300m above 12000m...
  • Page 16 Ultrastar Serv24 Overview User Guide Ultrastar Serv24 Specification Summary Specification Non-Operational Operational Altitude 950m to 12000m 950m to 3048m Table 2: Electrical Specifications Specification Value Maximum Power Consumption 1000W (low line) / 1200W (high line) Input Voltage 100-127VAC (low line) / 200-240VAC (high line)

  • Page 17: System Architecture Overview

    PCIe slots (three are available for expansion), one system BMC, and one removable Trusted Platform Module (TPM). The Ultrastar Serv24 contains two Skylake 2S CPUs that manage and direct the instructions to the necessary component in the enclosure. The CPUs support 1.0 MB Mid-Level Cache (MLC) and Intel Hyper-Threading Technology per core.

  • Page 18: Ultrastar Serv24 Layout

    1.6 Ultrastar Serv24 Rack Requirements The Ultrastar Serv24 is designed to be installed into a rack that meets the EIA-310 standard at a minimum. See EIA-310 Rack Standard of usable space measured from front rack frame to the rear rack frame. It requires 2U of rackspace, and it should be installed into the rack at the lowest possible U height to keep the load on the rack balanced.

  • Page 19: List Of Replaceable Components

    Ultrastar Serv24 Overview User Guide List of Replaceable Components 1.7 List of Replaceable Components Table 6: List of Replaceable Components Component HGST Part Number L6 Enclosure 1EX1036 • Chassis • Redundant PSUs (1200W) • NIC (Dual 10 GbE (SPF+) OCP Card) •...

  • Page 20: Leds

    Ultrastar Serv24 Overview User Guide LEDs 1.8 LEDs 1.8.1 Chassis LEDs Figure 6: Chassis LEDs Table 7: Chassis LEDs Number Action Power • Off: Power off • Green: Power on • Off: Chassis is not being identified • Blue: Chassis is being identified...
  • Page 21 Ultrastar Serv24 Overview User Guide LEDs Number Action Fault • Off: No faults reported • Amber (1Hz Blinking): Warning error • Amber (4Hz Blinking): Critical error Figure 7: Rear I/O LEDs Table 8: Rear I/O LEDs Number Action NIC LEDs •...

  • Page 22: Psu Led

    Ultrastar Serv24 Overview User Guide LEDs 1.8.2 PSU LED Figure 8: PSU LED Table 9: PSU LED Number Action Fault • Off: PSU not powered on • Green: PSU powered on • Red: Fault, failure, or disconnection on 1.8.3 Drive LEDs...

  • Page 23: Input/Output

    Ultrastar Serv24 Overview User Guide Input/Output Number Action • Amber (1Hz Blinking): Drive rebuild • Amber (4Hz Blinking): Drive locate 1.9 Input/Output 1.9.1 Front I/O Ports and Features Figure 10: Front I/O Ports and Features Table 11: Front I/O Ports and Features...

  • Page 24: Rear I/O Ports And Features

    Ultrastar Serv24 Overview User Guide 1.10 List of Compatible Drives 1.9.2 Rear I/O Ports and Features Figure 11: Rear I/O Ports and Features Table 12: Rear I/O Ports and Features Number Port SFP Port (x2) USB 3.0 (x2) NMI Button...
  • Page 25 0.5DW/D ISE 3.84 TB 1EX1017 ™ SanDisk Skyhawk 0.5DW/D SE 3.84 TB 1EX1021 HGST Ultrastar SN200 3DW/D SE 6.4 TB 1EX1025 HGST Ultrastar SN200 1DW/D SE 7.68 TB 1EX1024 SanDisk X400 SSD M.2 2280 Boot Drive (256GB) 256 GB 1EX1026...

  • Page 26: Chapter 2 Component Overviews

    The chassis is the primary housing that contains and connects all of the system components that comprise the Ultrastar Serv24. The front of the chassis is comprised of the drive bay, which houses all of the system data storage drives. The rear of the chassis contains PSU bays and a slot for the NIC. Other major system components such as the fan modules, CPUs, memory, and M.2 Boot Drives are all contained under the chassis...

  • Page 27: Chassis Layout

    Component Overviews User Guide Chassis Description 2.1.2 Chassis Layout Figure 13: Chassis Layout Table 15: Chassis Layout Number Feature Drive Slots Rear I/O PSUs Chassis Cover...

  • Page 28: Chassis Internal Layout

    Component Overviews User Guide Chassis Description 2.1.3 Chassis Internal Layout Figure 14: Chassis Internal Layout Table 16: Chassis Internal Layout Number Feature CPUs NIC (under the PCIe bracket) M.2 Boot Drives DIMMs Fans...

  • Page 29: Psu Description

    PSU Description 2.2 PSU Description Figure 15: PSU Description Ultrastar Serv24 contains redundant 1200W Power Supply Units (PSU). Each PSU requires an input voltage of between 200-240VAC (high line). The PSU can also operate using 100-127VAC (low line) with 1000W ™...

  • Page 30: Psu Layout

    Component Overviews User Guide PSU Description 2.2.2 PSU Layout Figure 16: PSU Layout Table 18: PSU Layout Number Feature Power Receptacle Handle Latch Release Lever Connector...

  • Page 31: Drive Description

    2.3 Drive Description Figure 17: Drive Description The Ultrastar Serv24 contains up to 24 Non-Volatile Memory Express (NVMe) drives pre-installed into the chassis. The drive module is comprised of two parts: the storage drive and the drive carrier. The carrier attaches to the exterior of the data storage drive and caddies the drive into the system.

  • Page 32: Drive Layout

    Component Overviews User Guide Drive Description 2.3.2 Drive Layout Figure 18: Drive Layout Table 20: Drive Layout Number Feature Latch Release Drive Carrier Arm Drive Connector Latch Drive Carrier Drive...

  • Page 33: Fan Description

    Figure 19: Fan Description The Fan Modules are toolless internal fans that provide the primary cooling for the Ultrastar Serv24. The fans are installed inside the chassis in close proximity to the drive bay to provide efficient cooling to all of the drives.

  • Page 34: Fan Layout

    Component Overviews User Guide Fan Description 2.4.2 Fan Layout Figure 20: Fan Layout Table 22: Fan Layout Number Feature Release Latches Connector...

  • Page 35: Cma Description

    It allows for the enclosure to remain on during the service of hot swappable parts by keeping the cables from pulling out of the receptacles. The Ultrastar Serv24 contains one CMA arm that can be unlatched from one side to service PSUs or completely removed if the part itself needs to be serviced.

  • Page 36: Cma Layout

    Component Overviews User Guide CMA Description 2.5.2 CMA Layout Figure 22: CMA Layout Table 24: CMA Layout Number Feature Rail and Rack Connectors (left) Elbow Baskets (five total) Rail and Rack Connectors (right)

  • Page 37: Rails Description

    Figure 23: Rails Description The Ultrastar Serv24 is attached to the rack using two rack mounted rails that allow for the enclosure to be pulled out for servicing. Each of the rails contain an inner rail that mounts to the chassis of the enclosure to hold it in the rack mount rails.

  • Page 38: Rails Layout

    Component Overviews User Guide Rails Description 2.6.2 Rails Layout Figure 24: Rails Layout Table 26: Rails Layout Number Features Rack Mount Rail Rear Rack Mounting Bracket Front Rack Mounting Bracket Inner Rail (mounts to enclosure) CMA Mounting Bracket...

  • Page 39: Chapter 3 Part Replacement

    Part Replacement User Guide Drive Assembly Replacement Chapter 3 Part Replacement 3.1 Drive Assembly Replacement Table 27: Replacement Procedure Info Required Tools # of People Required Time Required None 3 minutes 1. Locate the failed drive by identifying the illuminated amber LED on the drive carrier. 2.
  • Page 40 Part Replacement User Guide Drive Assembly Replacement a) Open the drive carrier release by pressing the button on the drive carrier. Figure 26: Drive Assembly Installation b) With the drive carrier button on top, slide the drive into the open drive slot until the driver release engages.

  • Page 41: Psu Replacement

    Part Replacement User Guide PSU Replacement c) Seat the drive by pressing the lever into the drive carrier. The drive will make a connection with the connector on the drive board. Figure 27: Drive Installed 4. Verify the drive is functional by identifying the Amber drive carrier LED is no longer indicating a fault. Identify that the drive appears in the OS.
  • Page 42 Part Replacement User Guide PSU Replacement c) The arm should be extended away from the enclosure as shown in the following example. Figure 28: CMA in service position 3. From the rear of the enclosure, disconnect the power cord connected to the failed PSU. a) From the rear of the enclosure, locate the power cable.
  • Page 43 Part Replacement User Guide PSU Replacement a) Unlock the PSU by pressing the PSU release latch. Figure 29: PSU Release Latch b) Remove the PSU by pulling on the PSU handle until it is clear of the PSU bay. Figure 30: Removing the PSU 5.

  • Page 44: Cma Replacement

    Part Replacement User Guide CMA Replacement 6. From the rear of the enclosure, connect the power cable to the PSU. 7. Connect the CMA to the enclosure. a) Move the CMA arm inward towards the enclosure. b) Connect the CMA arm by pressing the CMA bracket into the rail connection. 8.
  • Page 45 Part Replacement User Guide CMA Replacement c) The arm should be extended away from the enclosure as shown in the following example. Figure 32: CMA in service position Uncable the CMA. a) Open all of the baskets on the CMA. Figure 33: Open Baskets b) Remove one cable at a time until the CMA is empty.
  • Page 46 Part Replacement User Guide CMA Replacement Unlatch the connectors that attach the CMA to the enclosure and the rail by locating the latch release button and pressing it from either side of the latch. There are three total connections that need to be removed, one at the elbow and two at the opposite end.
  • Page 47 Part Replacement User Guide CMA Replacement d) Slowly slide the enclosure forward to ensure the CMA arm is operating properly and return it back to its proper location. Cable the CMA. a) Unlatch the elbow side of the CMA arm and swing it forward by pressing the blue button that says “push”...

  • Page 48: Rails Replacement

    Part Replacement User Guide Rails Replacement 3.4 Rails Replacement Table 30: Replacement Procedure Info Required Tools # of People Required Time Required #2 Phillips Screwdriver 15 minutes Power Off the enclosure. a) In the Web UI, click Power Control. The Power Control page will appear. Figure 38: Power Control b) Select the option next to ACPI Shutdown and click Perform Action.
  • Page 49 Part Replacement User Guide Rails Replacement c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 41: Rear IO Ports Place the CMA into the service position. a) Unlatch the CMA at the elbow connector by pressing the blue release button to unlatch the connector from the rail.
  • Page 50 Part Replacement User Guide Rails Replacement c) The arm should be extended away from the enclosure as shown in the following example. Figure 42: CMA in service position Uncable the CMA. a) Open all of the baskets on the CMA. Figure 43: Open Baskets b) Remove one cable at a time until the CMA is empty.
  • Page 51 Part Replacement User Guide Rails Replacement Unlatch the connectors that attach the CMA to the enclosure and the rail by locating the latch release button and pressing it from either side of the latch. There are three total connections that need to be removed, one at the elbow and two at the opposite end.
  • Page 52 Part Replacement User Guide Rails Replacement b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches engage. Figure 46: Enclosure c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack. Uninstall the inner rails from the sides of the chassis.
  • Page 53 Part Replacement User Guide Rails Replacement d) Support the rail with one hand and press the release button with the other to free the rail from the rack and remove it. Figure 47: Rail Removal Remove the inner rail. a) Extend the inner portion of the rails until they lock in place. Figure 48: Inner Rail Removal...
  • Page 54 Part Replacement User Guide Rails Replacement b) Locate the white tab on the outside of the inner rail. Figure 49: White Tab c) Slide the white tab and pull the inner rail free of the outer rail. d) Repeat the previous steps to remove the remaining inner rail. 10.
  • Page 55 Part Replacement User Guide Rails Replacement c) Mount the rail on the side of the enclosure and slide toward the rear to lock it in place. Figure 51: Inner Rail Lock d) Follow these steps for the second inner rail on the opposite side of the enclosure. 11.
  • Page 56 Part Replacement User Guide Rails Replacement c) Align the posts at the U-height desired for installation. The bottom of the rail will align with the lowest hole in the U. d) Pull the rail toward the rack step with the support posts aimed at the holes on the rack stems until the tool-less latching mechanism engages the rack.
  • Page 57 Part Replacement User Guide Rails Replacement f) Align the front of the rail with the holes on the rack stems that will receive the support posts and pull the rail toward the holes until the tool-less latching mechanism engages the rack. Figure 54: Front Rail Mechanism Operation g) Latch the front rail mount to the rack by sliding the latch over the rack holes.
  • Page 58 Part Replacement User Guide Rails Replacement c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack. The enclosure latches will engage with the rail latch when properly seated. Figure 56: Blue Tabs Figure 57: Enclosure Installed 13.
  • Page 59 Part Replacement User Guide Rails Replacement c) Insert the connectors into the rail connections on either side as seen in the image below. Figure 58: CMA Installation d) Slowly slide the enclosure forward to ensure the CMA arm is operating properly and return it back to its proper location.

  • Page 60: Dimm Replacement

    Part Replacement User Guide DIMM Replacement d) Connect the power cords and cables to the enclosure. Figure 60: Standard Power Cord and Cable Connections e) Close all of the baskets. f) Reconnect the CMA at the elbow to connector A. 15.
  • Page 61 Part Replacement User Guide DIMM Replacement The Web UI will appear. Figure 61: Web UI b) In the Web UI, click Dashboard. The Dashboard Control Panel page will appear. Figure 62: Dashboard Control Panel c) Review the Dashboard Control Panel to identify the failed enclosure. Locate/verify the enclosure.
  • Page 62 Part Replacement User Guide DIMM Replacement b) In the Identify Actions section, select UID LED ON and set the Server Identify Timeout. Figure 63: Server Identify c) Click Perform Action. The Server Identification LED will illuminate to indicate that it is the enclosure being accessed. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
  • Page 63 Part Replacement User Guide DIMM Replacement Place the CMA into the service position. a) Unlatch the CMA at the elbow connector by pressing the blue release button to unlatch the connector from the rail. b) Swing the CMA away from the enclosure. c) The arm should be extended away from the enclosure as shown in the following example.
  • Page 64 Part Replacement User Guide DIMM Replacement a) Unlatch the enclosure from the rack mounted by rotating the enclosure latches away from the enclosure. Figure 66: Enclosure Latches...
  • Page 65 Part Replacement User Guide DIMM Replacement b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches engage. Figure 67: Enclosure c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack. Remove the enclosure cover.
  • Page 66 Part Replacement User Guide DIMM Replacement c) Remove the enclosure cover from the enclosure. Figure 69: Removing the Enclosure Cover Uninstall the air duct modules. a) Remove the small air duct module by sliding it towards the rear of the enclosure. Figure 70: Small Air Duct Removal (Slide)
  • Page 67 Part Replacement User Guide DIMM Replacement b) Once the air duct is clear of the post that secures it in place, pull up the fully remove it. Figure 71: Small Air Duct Removal (Lift) c) Remove the large air duct module by sliding it up and out of the enclosure. Figure 72: Large Air Duct Removal Uninstall the DIMM.
  • Page 68 Part Replacement User Guide DIMM Replacement a) Pull connector tabs outward with even pressure until the DIMM pops out of the connector. Figure 73: Connector Tabs b) Carefully remove the DIMM from the slot. Figure 74: Removing the DIMM Install the DIMM. a) Slide the DIMM into the correct DIMM slot and carefully press down until seated.
  • Page 69 Part Replacement User Guide DIMM Replacement a) Install the large air duct module by sliding it into the enclosure over the PSUs. Figure 76: Large Air Duct Installation b) Install the small air duct module by sliding it towards the front of the enclosure. Figure 77: Small Air Duct Installation...
  • Page 70 Part Replacement User Guide DIMM Replacement 11. Install the enclosure cover. a) Seat the cover into place over the enclosure by placing the cover on the chassis and sliding it towards the front of the enclosure. b) Once the cover is seated, press the cover latch down until it locks. Figure 78: Locking the Enclosure Cover 12.
  • Page 71 Part Replacement User Guide DIMM Replacement c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack. The enclosure latches will engage with the rail latch when properly seated. Figure 80: Blue Tabs Figure 81: Enclosure Installed 13.
  • Page 72 Part Replacement User Guide DIMM Replacement c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 82: Rear IO Ports 15. Power On the enclosure and verify it is functioning properly. a) The enclosure will power itself on about 20 seconds after it is connected to power.

  • Page 73: Nic Replacement

    Part Replacement User Guide NIC Replacement 3.6 NIC Replacement Table 32: Replacement Procedure Info Required Tools # of People Required Time Required • #0 screwdriver 10 minutes • #2 Philips Screwdriver Identify the failed NIC. a) Open a browser and browse to the IP Address of the enclosure. The Web UI will appear.
  • Page 74 Part Replacement User Guide NIC Replacement The Dashboard Server Identify page will appear. b) In the Identify Actions section, select UID LED ON and set the Server Identify Timeout. Figure 86: Server Identify c) Click Perform Action. The Server Identification LED will illuminate to indicate that it is the enclosure being accessed. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
  • Page 75 Part Replacement User Guide NIC Replacement c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 87: Rear IO Ports Place the CMA into the service position. a) Unlatch the CMA at the elbow connector by pressing the blue release button to unlatch the connector from the rail.
  • Page 76 Part Replacement User Guide NIC Replacement c) The arm should be extended away from the enclosure as shown in the following example. Figure 88: CMA in service position Remove the enclosure from the rack. a) Unlatch the enclosure from the rack mounted by rotating the enclosure latches away from the enclosure. Figure 89: Enclosure Latches...
  • Page 77 Part Replacement User Guide NIC Replacement b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches engage. Figure 90: Enclosure c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack. Remove the enclosure cover.
  • Page 78 Part Replacement User Guide NIC Replacement c) Remove the enclosure cover from the enclosure. Figure 92: Removing the Enclosure Cover Uninstall the corner PCIe bracket by carefully pulling up on the sheet metal carrier until it is clear of the enclosure.
  • Page 79 Part Replacement User Guide NIC Replacement c) From inside the enclosure, lift the NIC up and out of the enclosure. Figure 94: Remove the NIC Install the NIC. a) From the inside of the enclosure, slide the NIC into place with the connectors sticking out of the NIC slot in the enclosure.
  • Page 80 Part Replacement User Guide NIC Replacement c) From inside of the enclosure, secure the NIC to the enclosure board with the provided screws. Figure 96: Secure NIC with Screws 10. Install the corner PCIe bracket by carefully lining up the sheet metal carrier on the guides and pressing it into the bracket.
  • Page 81 Part Replacement User Guide NIC Replacement a) Pull the rack mounted rails out towards the front of the rack until they are locked in place. Figure 98: Rack Mounted Rails Locked b) Line up the enclosure with the rack mounted rails and slide it in until the first set of locks engage.
  • Page 82 Part Replacement User Guide NIC Replacement c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack. The enclosure latches will engage with the rail latch when properly seated. Figure 99: Blue Tabs Figure 100: Enclosure Installed 13.
  • Page 83 Part Replacement User Guide NIC Replacement c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 101: Rear IO Ports 15. Power On the enclosure and verify it is functioning properly. a) The enclosure will power itself on about 20 seconds after it is connected to power.

  • Page 84: Cpu And Heat Sink Module Replacement

    Part Replacement User Guide CPU and Heat Sink Module Replacement 3.7 CPU and Heat Sink Module Replacement Table 33: Replacement Procedure Info Required Tools # of People Required Time Required Torx T30 Screwdriver 20 minutes Identify the failed DIMM. a) Open a browser and browse to the BMC IP Address of the enclosure. The Web UI will appear.
  • Page 85 Part Replacement User Guide CPU and Heat Sink Module Replacement b) In the Identify Actions section, select UID LED ON and set the Server Identify Timeout. Figure 105: Server Identify c) Click Perform Action. The Server Identification LED will illuminate to indicate that it is the enclosure being accessed. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
  • Page 86 Part Replacement User Guide CPU and Heat Sink Module Replacement Place the CMA into the service position. a) Unlatch the CMA at the elbow connector by pressing the blue release button to unlatch the connector from the rail. b) Swing the CMA away from the enclosure. c) The arm should be extended away from the enclosure as shown in the following example.
  • Page 87 Part Replacement User Guide CPU and Heat Sink Module Replacement a) Unlatch the enclosure from the rack mounted by rotating the enclosure latches away from the enclosure. Figure 108: Enclosure Latches...
  • Page 88 Part Replacement User Guide CPU and Heat Sink Module Replacement b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches engage. Figure 109: Enclosure c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack. Remove the enclosure cover.
  • Page 89 Part Replacement User Guide CPU and Heat Sink Module Replacement c) Remove the enclosure cover from the enclosure. Figure 111: Removing the Enclosure Cover Uninstall the air duct modules. a) Remove the small air duct module by sliding it towards the rear of the enclosure. Figure 112: Small Air Duct Removal (Slide)
  • Page 90 Part Replacement User Guide CPU and Heat Sink Module Replacement b) Once the air duct is clear of the post that secures it in place, pull up the fully remove it. Figure 113: Small Air Duct Removal (Lift) c) Remove the large air duct module by sliding it up and out of the enclosure. Figure 114: Large Air Duct Removal Uninstall the Heat Sink and CPU module.
  • Page 91 Part Replacement User Guide CPU and Heat Sink Module Replacement a) Locate the failed CPU and Heat Sink module. CPU1 CPU0 b) The Heat Sink must be removed by loosening the Torx T30 screws in a specific order. Use the following diagram to determine the specific order.
  • Page 92 Part Replacement User Guide CPU and Heat Sink Module Replacement c) Slide the Heat Sink clear of the socket alignment pins. Figure 116: Uninstall CPU Locate the CPU socket on the motherboard. 10. Install the CPU and Heat Sink module. a) Locate the socket alignment pin on the baseboard and the alignment hole on the Heat Sink.
  • Page 93 Part Replacement User Guide CPU and Heat Sink Module Replacement Note: The Heat Sink screws must be tightened to a torque setting of 12in.-lbs. Do not over-tighten. Over-tightening may cause damage to the parts. Figure 117: Install CPU Figure 118: Heat Sink Installation Order...
  • Page 94 Part Replacement User Guide CPU and Heat Sink Module Replacement 11. Install the air duct modules.
  • Page 95 Part Replacement User Guide CPU and Heat Sink Module Replacement a) Install the large air duct module by sliding it into the enclosure over the PSUs. Figure 119: Large Air Duct Installation b) Install the small air duct module by sliding it towards the front of the enclosure. Figure 120: Small Air Duct Installation...
  • Page 96 Part Replacement User Guide CPU and Heat Sink Module Replacement 12. Install the enclosure cover. a) Seat the cover into place over the enclosure by placing the cover on the chassis and sliding it towards the front of the enclosure. b) Once the cover is seated, press the cover latch down until it locks.
  • Page 97 Part Replacement User Guide CPU and Heat Sink Module Replacement c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack. The enclosure latches will engage with the rail latch when properly seated. Figure 123: Blue Tabs Figure 124: Enclosure Installed 14.
  • Page 98 Part Replacement User Guide CPU and Heat Sink Module Replacement c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 125: Rear IO Ports 16. Power On the enclosure and verify it is functioning properly. a) The enclosure will power itself on about 20 seconds after it is connected to power.

  • Page 99: Heat Sink Replacement

    Part Replacement User Guide Heat Sink Replacement 3.8 Heat Sink Replacement Table 34: Replacement Procedure Info Required Tools # of People Required Time Required • Torx T30 Screwdriver 30 minutes • Spudger Identify the failed DIMM. a) Open a browser and browse to the BMC IP Address of the enclosure. The Web UI will appear.
  • Page 100 Part Replacement User Guide Heat Sink Replacement The Dashboard Server Identify page will appear. b) In the Identify Actions section, select UID LED ON and set the Server Identify Timeout. Figure 129: Server Identify c) Click Perform Action. The Server Identification LED will illuminate to indicate that it is the enclosure being accessed. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
  • Page 101 Part Replacement User Guide Heat Sink Replacement c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 130: Rear IO Ports Place the CMA into the service position. a) Unlatch the CMA at the elbow connector by pressing the blue release button to unlatch the connector from the rail.
  • Page 102 Part Replacement User Guide Heat Sink Replacement c) The arm should be extended away from the enclosure as shown in the following example. Figure 131: CMA in service position Remove the enclosure from the rack. a) Unlatch the enclosure from the rack mounted by rotating the enclosure latches away from the enclosure. Figure 132: Enclosure Latches...
  • Page 103 Part Replacement User Guide Heat Sink Replacement b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches engage. Figure 133: Enclosure c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack. Remove the enclosure cover.
  • Page 104 Part Replacement User Guide Heat Sink Replacement c) Remove the enclosure cover from the enclosure. Figure 135: Removing the Enclosure Cover Uninstall the air duct modules. a) Remove the small air duct module by sliding it towards the rear of the enclosure. Figure 136: Small Air Duct Removal (Slide)
  • Page 105 Part Replacement User Guide Heat Sink Replacement b) Once the air duct is clear of the post that secures it in place, pull up the fully remove it. Figure 137: Small Air Duct Removal (Lift) c) Remove the large air duct module by sliding it up and out of the enclosure. Figure 138: Large Air Duct Removal Uninstall the Heat Sink and CPU module.
  • Page 106 Part Replacement User Guide Heat Sink Replacement a) Locate the failed CPU and Heat Sink module. CPU1 CPU0 b) The Heat Sink must be removed by loosening the Torx T30 screws in a specific order. Use the following diagram to determine the specific order. Figure 139: Heat Sink Removal Order...
  • Page 107 Part Replacement User Guide Heat Sink Replacement c) Slide the Heat Sink clear of the socket alignment pins. Figure 140: Uninstall CPU Remove the CPU from the Heat Sink. a) Locate the seam that connects the CPU and Heat Sink. Figure 141: Removing the CPU from the Heat Sink with a Spudger b) Insert the edge of a plastic spudger in between the CPU and Heat Sink and carefully pry the two components apart.
  • Page 108 Part Replacement User Guide Heat Sink Replacement a) Clean the thermal compound from the top of the CPU using isopropyl alcohol and lint-free wipes. Ensure that the CPU is residue free and dry before installing the replacement Heat Sink. b) Align the gold triangle on the CPU with the triangle on CPU retainer and snap the CPU into the plastic CPU retainer.
  • Page 109 Part Replacement User Guide Heat Sink Replacement a) Locate the socket alignment pin on the baseboard and the alignment hole on the Heat Sink. b) Carefully place the CPU and Heat Sink module in position on the socket alignment pins. c) The Heat Sink must be installed by tightening the Torx T30 screws in a specific order.
  • Page 110 Part Replacement User Guide Heat Sink Replacement Note: The Heat Sink screws must be tightened to a torque setting of 12in.-lbs. Do not over-tighten. Over-tightening may cause damage to the parts. Figure 144: Install CPU Figure 145: Heat Sink Installation Order...
  • Page 111 Part Replacement User Guide Heat Sink Replacement 12. Install the air duct modules.
  • Page 112 Part Replacement User Guide Heat Sink Replacement a) Install the large air duct module by sliding it into the enclosure over the PSUs. Figure 146: Large Air Duct Installation b) Install the small air duct module by sliding it towards the front of the enclosure. Figure 147: Small Air Duct Installation...
  • Page 113 Part Replacement User Guide Heat Sink Replacement 13. Install the enclosure cover. a) Seat the cover into place over the enclosure by placing the cover on the chassis and sliding it towards the front of the enclosure. b) Once the cover is seated, press the cover latch down until it locks. Figure 148: Locking the Enclosure Cover 14.
  • Page 114 Part Replacement User Guide Heat Sink Replacement c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack. The enclosure latches will engage with the rail latch when properly seated. Figure 150: Blue Tabs Figure 151: Enclosure Installed 15.
  • Page 115 Part Replacement User Guide Heat Sink Replacement c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 152: Rear IO Ports 17. Power On the enclosure and verify it is functioning properly. a) The enclosure will power itself on about 20 seconds after it is connected to power.

  • Page 116: Replacement

    Part Replacement User Guide M.2 Replacement 3.9 M.2 Replacement Table 35: Replacement Procedure Info Required Tools # of People Required Time Required • #0 Phillips Screwdriver 12 minutes • #2 Philips Screwdriver Attention: The enclosure contains a total of two M.2 boot drives. Only one drive may be changed at a time.
  • Page 117 Part Replacement User Guide M.2 Replacement The Dashboard Control Panel page will appear. Figure 155: Dashboard Control Panel c) Review the Dashboard Control Panel to identify the failed M.2. Locate/verify the enclosure. a) In the Web UI, click Server Identify. The Dashboard Server Identify page will appear.
  • Page 118 Part Replacement User Guide M.2 Replacement The Power Control page will appear. Figure 157: Power Control b) Select the option next to ACPI Shutdown and click Perform Action. A message "Are you sure to perform this operation?" will appear. Figure 158: Are You Sure... c) Click OK.
  • Page 119 Part Replacement User Guide M.2 Replacement c) The arm should be extended away from the enclosure as shown in the following example. Figure 160: CMA in service position From the rear of the enclosure, disconnect the all of the cables attached to the enclosure. a) Remove the 10G SFP+ cable from the NIC port (1).
  • Page 120 Part Replacement User Guide M.2 Replacement c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 161: Rear IO Ports Remove the enclosure from the rack.
  • Page 121 Part Replacement User Guide M.2 Replacement a) Unlatch the enclosure from the rack mounted by rotating the enclosure latches away from the enclosure. Figure 162: Enclosure Latches...
  • Page 122 Part Replacement User Guide M.2 Replacement b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches engage. Figure 163: Enclosure c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack. Remove the enclosure cover.
  • Page 123 Part Replacement User Guide M.2 Replacement c) Remove the enclosure cover from the enclosure. Figure 165: Removing the Enclosure Cover Uninstall the M.2 boot drive. a) Remove the middle PCIe bracket by carefully pulling up on the sheet metal carrier until it is clear of the enclosure.
  • Page 124 Part Replacement User Guide M.2 Replacement b) Remove the screw that secures the M.2 boot drive to the board. Figure 167: M.2 Boot Drive Screw Removal c) Remove the drive from the drive slot by pulling it out of the connector. Figure 168: M.2 Boot Drive Removal...
  • Page 125 Part Replacement User Guide M.2 Replacement Identify the location of the first M.2 boot drive on the replacement enclosure. 10. Install the M.2 boot drive. a) Slide the card edge of the drive into the connector with even pressure. Figure 169: M.2 Boot Drive Installation...
  • Page 126 Part Replacement User Guide M.2 Replacement b) Attach the drive to the board using the provided screw. Figure 170: M.2 Boot Drive Screw Installation c) Slide the middle PCIe bracket into place over the M.2 boot drive. d) Carefully press down on the sheet metal, taking care to line up the board in the bracket with the connector on the board in the enclosure.
  • Page 127 Part Replacement User Guide M.2 Replacement b) Once the cover is seated, press the cover latch down until it locks. Figure 171: Locking the Enclosure Cover 12. Slide the enclosure into the rack. a) Pull the rack mounted rails out towards the front of the rack until they are locked in place. Figure 172: Rack Mounted Rails Locked b) Line up the enclosure with the rack mounted rails and slide it in until the first set of locks engage.
  • Page 128 Part Replacement User Guide M.2 Replacement c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack. The enclosure latches will engage with the rail latch when properly seated. Figure 173: Blue Tabs Figure 174: Enclosure Installed 13.
  • Page 129 Part Replacement User Guide M.2 Replacement c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 175: Rear IO Ports 15. Power On the enclosure and verify it is functioning properly. a) The enclosure will power itself on about 20 seconds after it is connected to power.

  • Page 130: Chassis Replacement

    Part Replacement User Guide 3.10 Chassis Replacement 3.10 Chassis Replacement Table 36: Replacement Procedure Info Required Tools # of People Required Time Required • #0 screwdriver 45 minutes • #2 Philips Screwdriver • T30 Torx screwdriver Identify the failed enclosure. a) Open a browser and browse to the BMC IP Address of the enclosure.
  • Page 131 Part Replacement User Guide 3.10 Chassis Replacement a) In the Web UI, click Server Identify. The Dashboard Server Identify page will appear. b) In the Identify Actions section, select UID LED ON and set the Server Identify Timeout. Figure 179: Server Identify c) Click Perform Action.
  • Page 132 Part Replacement User Guide 3.10 Chassis Replacement c) Click OK. The enclosure will Power Off. Figure 182: Power Off Place the CMA into the service position. a) Unlatch the CMA at the elbow connector by pressing the blue release button to unlatch the connector from the rail.
  • Page 133 Part Replacement User Guide 3.10 Chassis Replacement c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 184: Rear IO Ports Remove the enclosure from the rack.
  • Page 134 Part Replacement User Guide 3.10 Chassis Replacement a) Unlatch the enclosure from the rack mounted by rotating the enclosure latches away from the enclosure. Figure 185: Enclosure Latches...
  • Page 135 Part Replacement User Guide 3.10 Chassis Replacement b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches engage. Figure 186: Enclosure c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack. Uninstall the PSU.
  • Page 136 Part Replacement User Guide 3.10 Chassis Replacement a) Unlock the PSU by pressing the PSU release latch. Figure 187: PSU Release Latch b) Remove the PSU by pulling on the PSU handle until it is clear of the PSU bay. Figure 188: Removing the PSU Repeat the previous step to remove the remaining PSU.
  • Page 137 Part Replacement User Guide 3.10 Chassis Replacement 10. Install the PSU. a) Press the PSU release latch and push the PSU fully into the PSU slot until it latches. 11. Repeat the previous step to install the remaining PSU into the new enclosure. 12.
  • Page 138 Part Replacement User Guide 3.10 Chassis Replacement b) Grasp the carrier arm and pull the drive out of the drive slot. Figure 190: Removing the Drive 13. Repeat the previous step to uninstall all of the drives from the enclosure. 14.
  • Page 139 Part Replacement User Guide 3.10 Chassis Replacement b) With the drive carrier button on top, slide the drive into the open drive slot until the driver release engages. Figure 191: Installing the Drive c) Seat the drive by pressing the lever into the drive carrier. The drive will make a connection with the connector on the drive board.
  • Page 140 Part Replacement User Guide 3.10 Chassis Replacement c) Remove the enclosure cover from the enclosure. Figure 193: Removing the Enclosure Cover 17. Uninstall the air duct modules. a) Remove the small air duct module by sliding it towards the rear of the enclosure. Figure 194: Small Air Duct Removal (Slide)
  • Page 141 Part Replacement User Guide 3.10 Chassis Replacement b) Once the air duct is clear of the post that secures it in place, pull up the fully remove it. Figure 195: Small Air Duct Removal (Lift) c) Remove the large air duct module by sliding it up and out of the enclosure. Figure 196: Large Air Duct Removal 18.
  • Page 142 Part Replacement User Guide 3.10 Chassis Replacement a) Pull connector tabs outward with even pressure until the DIMM pops out of the connector. Figure 197: Connector Tabs b) Carefully remove the DIMM from the slot. Figure 198: Removing the DIMM 19.
  • Page 143 Part Replacement User Guide 3.10 Chassis Replacement b) Secure the DIMM by pressing the tabs inward on either side of the connector. 22. Repeat the previous step to Install all of the DIMMs into the new enclosure. 23. Uninstall the Heat Sink and CPU module. a) Locate the failed CPU and Heat Sink module.
  • Page 144 Part Replacement User Guide 3.10 Chassis Replacement b) The Heat Sink must be removed by loosening the Torx T30 screws in a specific order. Use the following diagram to determine the specific order. Figure 200: Heat Sink Removal Order...
  • Page 145 Part Replacement User Guide 3.10 Chassis Replacement c) Slide the Heat Sink clear of the socket alignment pins. Figure 201: Uninstall CPU 24. Identify the location of the first heat sink containing the CPU on the new enclosure. 25. Install the CPU and Heat Sink module. a) Locate the socket alignment pin on the baseboard and the alignment hole on the Heat Sink.
  • Page 146 Part Replacement User Guide 3.10 Chassis Replacement Note: The Heat Sink screws must be tightened to a torque setting of 12in.-lbs. Do not over-tighten. Over-tightening may cause damage to the parts. Figure 202: Install CPU Figure 203: Heat Sink Installation Order...
  • Page 147 Part Replacement User Guide 3.10 Chassis Replacement 26. Repeat the previous step to install the remaining heat sink containing the CPU. 27. Uninstall the M.2 boot drive.
  • Page 148 Part Replacement User Guide 3.10 Chassis Replacement a) Remove the middle PCIe bracket by carefully pulling up on the sheet metal carrier until it is clear of the enclosure. Figure 204: PCIe Bracket Location and Removal b) Remove the screw that secures the M.2 boot drive to the board. Figure 205: M.2 Boot Drive Screw Removal...
  • Page 149 Part Replacement User Guide 3.10 Chassis Replacement c) Remove the drive from the drive slot by pulling it out of the connector. Figure 206: M.2 Boot Drive Removal 28. Repeat the previous step to uninstall the remaining M.2 boot drive. 29.
  • Page 150 Part Replacement User Guide 3.10 Chassis Replacement b) Attach the drive to the board using the provided screw. Figure 208: M.2 Boot Drive Screw Installation c) Slide the middle PCIe bracket into place over the M.2 boot drive. d) Carefully press down on the sheet metal, taking care to line up the board in the bracket with the connector on the board in the enclosure.
  • Page 151 Part Replacement User Guide 3.10 Chassis Replacement a) Remove the screws securing the NIC to the enclosure board. Figure 209: Remove Screws from the NIC b) From the rear of the enclosure, remove the screws that secure the NIC plate in place and remove the NIC plate.
  • Page 152 Part Replacement User Guide 3.10 Chassis Replacement a) From the inside of the enclosure, slide the NIC into place with the connectors sticking out of the NIC slot in the enclosure. Figure 211: Install NIC into Place b) Slide the NIC plate over the NIC ports and secure it in place with the provided screws. c) From inside of the enclosure, secure the NIC to the enclosure board with the provided screws.
  • Page 153 Part Replacement User Guide 3.10 Chassis Replacement a) Install the large air duct module by sliding it into the enclosure over the PSUs. Figure 213: Large Air Duct Installation b) Install the small air duct module by sliding it towards the front of the enclosure. Figure 214: Small Air Duct Installation...
  • Page 154 Part Replacement User Guide 3.10 Chassis Replacement 36. Install the enclosure cover. a) Seat the cover into place over the enclosure by placing the cover on the chassis and sliding it towards the front of the enclosure. b) Once the cover is seated, press the cover latch down until it locks. Figure 215: Locking the Enclosure Cover 37.
  • Page 155 Part Replacement User Guide 3.10 Chassis Replacement c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack. The enclosure latches will engage with the rail latch when properly seated. Figure 217: Blue Tabs Figure 218: Enclosure Installed 38.
  • Page 156 Part Replacement User Guide 3.10 Chassis Replacement c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 219: Rear IO Ports 40. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure. a) Remove the 10G SFP+ cable from the NIC port (1).

  • Page 157: Vroc Key Replacement

    Part Replacement User Guide 3.11 VROC Key Replacement c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 220: Rear IO Ports 41. Power On the enclosure and verify it is functioning properly. a) The enclosure will power itself on about 20 seconds after it is connected to power.
  • Page 158 Part Replacement User Guide 3.11 VROC Key Replacement a) In the Web UI, click Power Control. The Power Control page will appear. Figure 222: Power Control b) Select the option next to ACPI Shutdown and click Perform Action. A message "Are you sure to perform this operation?" will appear. Figure 223: Are You Sure...
  • Page 159 Part Replacement User Guide 3.11 VROC Key Replacement c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 225: Rear IO Ports Place the CMA into the service position. a) Unlatch the CMA at the elbow connector by pressing the blue release button to unlatch the connector from the rail.
  • Page 160 Part Replacement User Guide 3.11 VROC Key Replacement c) The arm should be extended away from the enclosure as shown in the following example. Figure 226: CMA in service position Remove the enclosure from the rack. a) Unlatch the enclosure from the rack mounted by rotating the enclosure latches away from the enclosure. Figure 227: Enclosure Latches...
  • Page 161 Part Replacement User Guide 3.11 VROC Key Replacement b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches engage. Figure 228: Enclosure c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack. Remove the enclosure cover.
  • Page 162 Part Replacement User Guide 3.11 VROC Key Replacement c) Remove the enclosure cover from the enclosure. Figure 230: Removing the Enclosure Cover Uninstall the VROC key onto the motherboard. a) Locate the VROC connector on the motherboard as seen in the following image. The connector is located next to the PCIe bracket that covers the M.2s.
  • Page 163 Part Replacement User Guide 3.11 VROC Key Replacement b) Once the cover is seated, press the cover latch down until it locks. Figure 232: Locking the Enclosure Cover Slide the enclosure into the rack. a) Pull the rack mounted rails out towards the front of the rack until they are locked in place. Figure 233: Rack Mounted Rails Locked b) Line up the enclosure with the rack mounted rails and slide it in until the first set of locks engage.
  • Page 164 Part Replacement User Guide 3.11 VROC Key Replacement c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack. The enclosure latches will engage with the rail latch when properly seated. Figure 234: Blue Tabs Figure 235: Enclosure Installed 10.
  • Page 165 Part Replacement User Guide 3.11 VROC Key Replacement c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3). Figure 236: Rear IO Ports 12. Power On the enclosure and verify it is functioning properly. a) The enclosure will power itself on about 20 seconds after it is connected to power.

  • Page 166: Chapter 4 System Management

    4 System Management 4.1 Managing Ultrastar Serv24 Ultrastar Serv24 uses Web UI and IPMI for out-of-band (OOB) system management through the baseboard management controller (BMC). Both management methods allow the user to configure, control, and maintain user interactions with the enclosure in real-time. Web UI is accessed through approved web browsers and allows for a very simple communication method between the user and the enclosure.
  • Page 167 System Management User Guide Downloading Firmware from the Support Portal The Customer Technical Support and Downloads page will appear in a new tab. Figure 239: Support Button Log in to the Customer Technical Support and Downloads page using a username and password. Note: If product has not been registered, complete the registration first before continuing.
  • Page 168 Select the Ultrastar Serv24 from the Downloads list. The product downloads will appear. View the firmware download options by clicking Ultrastar Serv24 Chassis Firmware. Download the firmware by clicking Download next the latest firmware .zip file. Note: In some cases, more than one type of firmware package might need to be downloaded.

  • Page 169: Web Ui Overview

    The Ultrastar Serv24 uses an embedded web server called Web UI to handle out-of-band (OOB) management. Web UI is intended to provide ease of control and customization while accessing the Ultrastar Serv24. This user interface is designed to easily create new users, control power, monitor sensors, gather reports and logs,...
  • Page 170 System Management User Guide Web UI Overview update firmware, BMC configuration, and control the enclosure remotely. The web server can be accessed on both secure and unsecured networks on the settings controlled within Web UI. Figure 243: Navigation Menu The Navigation Menu allows the user to navigate to all of the features that the Web UI has to offer. It has the option to remain in the browser at all times for ease of navigation between different functions and can also be hidden to display only the Main Dashboard and Quick Buttons Menu.

  • Page 171: Web Ui Supported Browsers

    System Management User Guide Web UI Overview buttons allow the user to quickly and easily update the page they are on. The User button provides quick access to profile settings and a Sign out option. Figure 245: Main Dashboard The Main Dashboard displays the enclosures Control Panel with cards that contain diagnostic information related to the current running conditions.
  • Page 172 System Management User Guide Web UI Overview b) Log-in to Web UI using the default username admin and default password admin. Figure 246: Admin Log-in 2. Navigate to Settings > User Management using the Navigation menu. Figure 247: User Management 3.
  • Page 173 System Management User Guide Web UI Overview Note: The Administrator privilege level allows the user access to all functions within the Web UI. The other user privilege levels contain limitations to what functions and features can be accessed or configured. Figure 248: User Management Configuration Required Fields...
  • Page 174 System Management User Guide Web UI Overview 5. Add other user privileges and constraints as needed and click Save. Figure 249: User Management Configuration Other User Privileges 6. From the Quick Buttons Bar, select admin > Sign out. A “Would you like to Sign out of this Session?” message will display. 7.

  • Page 175: Changing Network Settings In Web Ui

    System Management User Guide Web UI Overview 8. Log-in to Web UI using the newly created username and password. Figure 250: New User Log-in 4.3.3 Changing Network Settings in Web UI 1. Log-in to the Web UI. a) Open a browser window navigate to the enclosure IP address. b) Login to Web UI using the username and password.

  • Page 176: Changing The Dns Configurations In Web Ui

    System Management User Guide Web UI Overview 2. Navigate to Settings > Network Settings > Network IP Settings using the Navigation menu. Figure 252: Network IP Settings 3. Complete the necessary fields and save. 4.3.4 Changing the DNS Configurations in Web UI 1.

  • Page 177: Updating Bios Firmware In Web Ui

    3. Complete the necessary fields and save. 4.3.5 Updating BIOS Firmware in Web UI 1. Download the new BIOS image (.bin) to a laptop from the HGST Support website. 2. Log-in to the Web UI. a) Open a browser window navigate to the enclosure IP address.
  • Page 178 System Management User Guide Web UI Overview b) Login to Web UI using the username and password. Figure 255: Log-in Web UI will appear displaying the Dashboard Control Panel. 3. Navigate to Maintenance > BIOS Firmware Update using the Navigation menu. Figure 256: Navigate to BIOS Firmware Update...

  • Page 179: Updating Bmc Firmware In Web Ui

    The Web UI session will be ended and the BIOS firmware will be updated. 4.3.6 Updating BMC Firmware in Web UI Download the new BMC image (.ima) to a laptop from the HGST Support website. Log-in to the Web UI. a) Open a browser window navigate to the enclosure IP address.
  • Page 180 System Management User Guide Web UI Overview b) Login to Web UI using the username and password. Figure 259: Log-in Web UI will appear displaying the Dashboard Control Panel. Navigate to Maintenance > Firmware Update using the Navigation menu. Figure 260: Firmware Update Select the checkbox next to Preserve all Configuration.
  • Page 181 System Management User Guide Web UI Overview Note: This will preserve all of the configuration settings during the firmware update. To edit what is preserved, click Edit Preserve Configuration and select the items that need to be preserved during the firmware update. Figure 261: Preserve all Configuration Browse to the location of the new Firmware image.

  • Page 182: Checking The Status Of The Enclosure Sensors In Web Ui

    System Management User Guide Web UI Overview At about 50% Uploaded an Updated Selections section will appear. Click the Flash selected sections button when it appears. Figure 263: Flash Selected Sections 10. Click OK. The Web UI session will be ended. 11.

  • Page 183: Viewing System Inventory Using Web Ui

    System Management User Guide Web UI Overview a) Open a browser window navigate to the enclosure IP address. b) Login to Web UI using the username and password. Figure 265: Log-in Web UI will appear displaying the Dashboard Control Panel. 2.
  • Page 184 System Management User Guide Web UI Overview 2. Navigate to System Inventory using the Navigation menu. Figure 267: Navigation Menu: System Inventory...
  • Page 185 System Management User Guide Web UI Overview 3. View the System Inventory Block Diagram by selecting the Block Diagram option. Figure 268: System Inventory Information: Block Diagram...

  • Page 186: Viewing System Logs And Reports In Web Ui

    System Management User Guide Web UI Overview 4. View the System Inventory Layout View by selecting the Layout View option. Figure 269: System Inventory Information: Layout View 4.3.9 Viewing System Logs and Reports in Web UI Log-in to the Web UI. a) Open a browser window navigate to the enclosure IP address.
  • Page 187 System Management User Guide Web UI Overview Navigate to Logs and Reports > IPMI Event Log using the Navigation menu. Figure 271: Navigation Menu: Logs and Reports Filter the IPMI Event Logs. a) Select a Start Date and End Date from the Filter by Date droplists. b) Select an Event Type from the All Events droplist.
  • Page 188 System Management User Guide Web UI Overview Navigate to Logs and Reports > System Log using the Navigation menu. Figure 273: Navigation Menu: Logs and Reports Filter the System Logs. a) Select a Start Date and End Date from the Filter by Date droplists. b) Select an Alert from the Event Category droplist.
  • Page 189 System Management User Guide Web UI Overview Navigate to Logs and Reports > Audit Log using the Navigation menu. Figure 275: Navigation Menu: Logs and Reports Filter the Audit Logs by selecting a Start Date and End Date from the Filter by Date droplists. Figure 276: Audit Log Filter 10.

  • Page 190: Identifying The Enclosure Using Web Ui

    System Management User Guide Web UI Overview 11. Navigate to Logs and Reports > Video Log using the Navigation menu. Figure 277: Navigation Menu: Logs and Reports 12. Filter the Video Logs by selecting a Start Date and End Date from the Filter by Date droplists. Figure 278: Video Log Filter 13.

  • Page 191: Power Off/Reset The Enclosure Using Web Ui

    System Management User Guide Web UI Overview b) Login to Web UI using the username and password. Figure 279: Log-in Web UI will appear displaying the Dashboard Control Panel. 2. Navigate to Server Identify using the Navigation menu. Figure 280: Server Identify 3.
  • Page 192 System Management User Guide Web UI Overview a) Open a browser window navigate to the enclosure IP address. b) Login to Web UI using the username and password. Figure 281: Log-in Web UI will appear displaying the Dashboard Control Panel. 2.

  • Page 193: Ipmi Overview

    System Management User Guide IPMI Overview The enclosure will power off or reset and lose connection to the IP address. Figure 283: Power Off 4.4 IPMI Overview IPMI uses a CLI to manage and monitor the different functions of the enclosure. IPMI can access the enclosures CPU, OS, and firmware to configuration, control, and maintain the enclosure at any moment.
  • Page 194 System Management User Guide IPMI Overview 2. Display the list of active users on the enclosure by issuing the command ipmitool –l lan –H <IP ADDRESS> –U admin –P admin user list. Note: The default log-in credentials are username: admin and password: admin. These may be different if the user changes the administrator credentials.

  • Page 195: Configuring Network Settings Using Ipmitool

    System Management User Guide IPMI Overview 8. Verify that the new user privileges have been updated by issuing the command ipmitool –l lan –H <IP ADDRESS> –U admin –P admin user list. 9. Log-in with the new username and password by issuing the command ipmitool –l lan –H <IP ADDRESS> –U <USERNAME>...

  • Page 196: Checking Enclosure Sensors Using Ipmitool

    System Management User Guide IPMI Overview 4.4.1.3 Checking Enclosure Sensors using IPMItool 1. Launch a Terminal by clicking Applications > Accessories > Terminal. The Terminal will appear. 2. Check the status of the enclosure sensors by issuing the command ipmitool –l lan –H <IP ADDRESS> –U <USERNAME>...

  • Page 197: Viewing System Logs And Reports Using Ipmitool

    System Management User Guide IPMI Overview The status of the enclosure temperature sensors will be displayed. Figure 290: Temperature Sensors 4. Check the temperature of the enclosure fans by issuing the command ipmitool –l lan –H <IP ADDRESS> –U <USERNAME> –P <PASSWORD> sdr type fan. The temperature of the enclosure fans will be displayed.

  • Page 198: Power Off/Reset The Enclosure Using Ipmitool

    System Management User Guide IPMI Overview The system event logs will be displayed. Figure 292: Event Logs 4.4.1.5 Power Off/Reset the Enclosure using IPMItool 1. Launch a Terminal by clicking Applications > Accessories > Terminal. The Terminal will appear. 2. View the power command options by issuing the command ipmitool –l lan –H <IP ADDRESS> –U <USERNAME>...

  • Page 199: Checking Enclosure Sensors Using Ipmiutil

    System Management User Guide IPMI Overview 4.4.2.3 Checking Enclosure Sensors using IPMIutil 1. Launch a Command Prompt by clicking Start > Command Prompt. The IPMIutil Terminal will appear. 2. Check the status of the enclosure sensors by issuing the command ipmiutil sensor -N <IP ADDRESS> -U <USERNAME>...

  • Page 200: Power Off/Reset The Enclosure Using Ipmiutil

    System Management User Guide IPMI Overview The system event logs will be displayed. Figure 294: Event Logs 3. View the system FRU logs by issuing the command ipmiutil fru –N <IP ADDRESS> –U <USERNAME> –P <PASSWORD>. The system FRU logs will be displayed. Figure 295: FRU Logs 4.4.2.5 Power Off/Reset the Enclosure using IPMIutil...

  • Page 201: Cfuflash Overview

    System Management User Guide CFUFlash Overview The system will power off. Figure 296: Power Off 4. Reset the enclosure by issuing the command ipmiutil reset –N <IP ADDRESS> –U <USERNAME> –P <PASSWORD> -c. The system power off and restart. Figure 297: Reset 4.5 CFUFlash Overview Celestica Firmware Upgrade Flash (CFUFlash) is a tool that is used to flash firmware updates onto the enclosure through the use of a CLI.

  • Page 202: Updating Bmc Firmware Using Cfuflash

    System Management User Guide CFUFlash Overview CFUFlash will prompt the user to choose Y or N to upgrade the BIOS firmware using the specific image. Figure 298: Upgrade BIOS Firmware? 4. Type Y and press Enter. An Uploading Firmware Image message with status will appear and the BIOS firmware will be updated after a few minutes.
  • Page 203 System Management User Guide CFUFlash Overview CFUFlash will prompt the user to choose Y or N to upgrade the BMC firmware using the specific image. Figure 300: Upgrade BMC Firmware? 2. Type Y and press Enter. An Uploading Firmware Image message with status will appear and the BMC firmware will be updated after a few minutes.

  • Page 204: Chapter 5 Disclaimers

    • TR CU 004/2011 5.2 Restricted Access Location The HGST Ultrastar Serv24 is intended for installation in a server room or computer room where at least one of the following conditions apply: • access can only be gained by service persons or by users who have been instructed about the restrictions applied to the location and about any precautions that shall be taken and/or •...

  • Page 205: Electromagnetic Compatibility (Emc) Class A Compliance

    Disclaimers User Guide Electromagnetic Compatibility (EMC) Class A Compliance 5.4 Electromagnetic Compatibility (EMC) Class A Compliance The S2122-N24-4 complies with and conforms to the latest international standards as applicable: Emissions • FCC CFR 47 Part 15, Subpart B • ICES-003 •...
  • Page 206 Disclaimers User Guide Country Certifications Country/Region Authority or Mark Israel South Africa NRCS...

  • Page 207: Chapter 6 Safety

    User Guide Electrostatic Discharge Chapter 6 Safety The following chapter provides safety and regulatory information for the Ultrastar Serv24. 6.1 Electrostatic Discharge CAUTION Electrostatic discharge can harm delicate components inside HGST products. Electrostatic discharge (ESD) is a discharge of stored static electricity that can damage equipment and impair electrical circuitry.

  • Page 208: Power Cords

    6.5 Rackmountable Systems CAUTION Always install rack rails and storage enclosure according to Ultrastar Serv24 product documentation. Follow all cautions, warnings, labels, and instructions provided within the rackmount instructions. Reliable grounding of rack-mounted equipment should be maintained.

  • Page 209: Safety Warnings And Cautions

    Safety User Guide Safety Warnings and Cautions The power supply in this product contains no user-serviceable parts. Do not open the power supply. Hazardous voltage, current and energy levels are present inside the power supply. Return to manufacturer for servicing. Use caution when accessing part of the product that are labeled as potential shock hazards, hazardous access to moving parts such as fan blades or caution labels.

  • Page 210: Chapter 7 Regulatory Statements

    Any modifications made to this device that are not approved by HGST may void the authority granted to the user by the FCC to operate equipment.

  • Page 211: Taiwan Warning Label And Rohs Statement, Class A Ite

    Regulatory Statements User Guide Taiwan Warning Label and RoHS Statement, Class A ITE English translation: This is a Class A product based on the Technical Requirement of the Voluntary Control Council for Interference by Information Technology (VCCI). In a domestic environment, this product may cause radio interference, in which case the user may be required to take corrective actions.
  • Page 212 Regulatory Statements User Guide Taiwan Warning Label and RoHS Statement, Class A ITE Power Supply Chassis, Sheet metals Chassis, Plastics HDDs Note: “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. "O"...

  • Page 213: A.1 Ipmitool Commands

    System Management Appendices User Guide IPMItool Commands Appendix A System Management Appendices A.1 IPMItool Commands Get the Command list by executing the command ipmitool -h. Send a RAW IPMI request and print response Send an I2C Master Write-Read command and print response Configure LAN Channels chassis Get chassis status and set power state...

  • Page 214: A.3 Ipmitool User Commands

    System Management Appendices User Guide IPMItool User Commands Verbose (can use multiple times) Display output in comma separated format -I intf Interface to use Remote host name for LAN interface hostname -p port Remote RMCP port [default=623] Remote session username username -f file Read remote session password from file...

  • Page 215: A.4 Ipmiutil Commands

    System Management Appendices User Guide IPMIutil Commands priv <user id> <privile level> [<channel number>] test <user id> <16 | 20> [<password>] A.4 IPMIutil Commands alarms show/set the front panel alarm LEDs and relays leds show/set the front panel alarm LEDs and relays discover discover all IPMI servers on this LAN send a specified raw IPMI command to the BMC...

  • Page 216: A.5 Ipmiutil Lan Key Options

    System Management Appendices User Guide IPMIutil LAN Key Options A.5 IPMIutil LAN Key Options -N node Nodename or IP address of target system -U user Username for remote node -P/-R pswd Remote Password use password from Environment IPMI_PASSWORD force driver type (e.g. imb, lan2) -J 0 use lanplus cipher suite 0: 0 thru 14, 3=default -T 1...
  • Page 217 System Management Appendices User Guide Standard IPMI Command Support List Commands NetFn Enable Message Channel Receive Get Message Send Message Read Event Message Buffer Get System GUID Get Channel Authentication Capabilities Get Session Challenge Activate Session Set Session Privilege Level Close Session Get Session Info Get AuthCode...
  • Page 218 System Management Appendices User Guide Standard IPMI Command Support List Commands NetFn Set Channel Security Keys Chassis Device Commands Get Chassis Capabilities Chassis Get Chassis Status Chassis Chassis Control Chassis Chassis Identify Chassis Set Power Restore Policy Chassis Get System Restart Cause Chassis Set System Boot Options Chassis...
  • Page 219 System Management Appendices User Guide Standard IPMI Command Support List Commands NetFn Get Sensor Threshold Set Sensor Event Enable Get Sensor Event Enable Re-arm Sensor Events Get Sensor Event Status Get Sensor Reading FRU Device Commands Get FRU Inventory Area Info Storage Read FRU Data Storage...

  • Page 220: A.7 Cfuflash Commands

    System Management Appendices User Guide CFUFlash Commands Commands NetFn Set SEL Time Storage Get SEL Time UTC Offset Storage Set SEL Time UTC Offset Storage LAN Device Commands Set LAN Configuration Transport Parameters Get LAN Configuration Transport Parameters Serial/Modem Device Commands Set Serial/Modem Configuration Transport Get Serial/Modem Configuration...

  • Page 221: A.9 Cfuflash Medium

    System Management Appendices User Guide CFUFlash Medium -preserve-config Option Preserve configuration module during full upgrade -quite Use the option to show the minimum flash progress details. Option to interactive upgrade (Upgrade only required modules)** -ignore-platform-check Option use to flash different image to different platform.
  • Page 222 System Management Appendices User Guide CFUFlash Medium '-host' Option to enter host name, when using Network Medium '-u' Option to enter UserName '-p' Option to enter Password, when using Network Medium 'kcs' Option to use KCS medium...

  • Page 223: B.2 System Cooling

    The unit must be grounded in accordance with all local/regional and national electrical codes. B.2 System Cooling The Ultrastar Serv24 has a thermal solution that is designed to maintain normal system operation during the servicing of the enclosure. During a PSU replacement, the enclosure can function normally without affecting airflow and cooling.

  • Page 224: B.4 Host Connectivity

    AC cycle, after which, the input current should be no more than the specified maximum input current. B.4 Host Connectivity The following table displays the list of power cables approved by HGST: Table 42: Approved Power Cables Type Part Number...

  • Page 225: C.1 Supported Operating Systems List

    Compatibility User Guide Supported Operating Systems List Appendix C Compatibility The following sections provide information about the supported Operating Systems and Parts for the Ultrastar Serv24. This information is provided for general reference. C.1 Supported Operating Systems List Table 43: Manufacturer Supported Operating Systems Operating System Support Microsoft Windows Server 2012 R2 x64...

  • Page 226: C.2 Supported Parts List

    C.2 Supported Parts List This section lists the parts that are supported by the Ultrastar Serv24. The HGST part number is listed for components that are sold by HGST and the vendor model numbers are provided for the components that are not sold by HGST.
  • Page 227 Compatibility User Guide Supported Parts List Agile or Vendor Model Number Intel Xeon Gold, 5122 QMRN, H0 Stepping, 3.60 GHz, 2 UPI @ Vendor Model: Intel 5122 10.4GT/s, 4 Cores, 16.5MB, 105W Intel Xeon Gold, 5120 H0 Stepping, 2.20 GHz, 2 UPI @ 10.4GT/s, 1EX1030 14 Cores, 19.25MB, 105W Intel Xeon Gold, 5117 QM8S, H0 Stepping, 2.00 GHz, 2 UPI @...
  • Page 228 SanDisk Skyhawk 0.5DW/D ISE 3.84 TB 1EX1017 ™ SanDisk Skyhawk 0.5DW/D SE 3.84 TB 1EX1021 HGST Ultrastar SN200 3DW/D SE 6.4 TB 1EX1025 HGST Ultrastar SN200 1DW/D SE 7.68 TB 1EX1024 SanDisk X400 SSD M.2 2280 Boot Drive 512 GB 1EX1026...
  • Page 229 Compatibility User Guide Supported Parts List Add-in Card Agile or Vendor Model Number Microsemi SAS HBA Adapter, 12Gb/s, Mini SAS HD, PCIe Vendor Model: HBA 1000-16i 3.0 x8, 16 Port Microsemi SAS HBA Adapter, 12Gb/s, Mini SAS HD, PCIe Vendor Model: HBA 1000-8i8e 3.0 x8, 8 internal &...
  • Page 230 Compatibility User Guide Supported Parts List Add-in Card Agile or Vendor Model Number Nvidia GPU, 144 GB/s, 238W, 6GB GDDR5,double Vendor Model: Tesla C2070 precision FP 515 Gflops, single precision FP 1.03 Tflops,PCIe x16 Gen2 Nvidia GPGPU, 208 GB/s, 225 W, 5GB GDDR5, double Vendor Model: Tesla K20 precision FP 1.17 Tflops, single precision FP3.52 Tflops, PCIe x16 Gen2...
  • Page 231 Cable Type Agile or Vendor Model Number Finisar Module SFP+ 10G module Vendor Model: 31P1549 IBM Module SFP+ 10G module Vendor Model: 77P8042 Finisar Module SFP+ 100G module Vendor Model: FTLC9551REPM 100G Base-SR4 HGST AC Power Cord 2.5M Power Cable 1EX1027...

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