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MAINTENANCE
WARNING:
Before attempting to perform any maintenance on the air purifier, disconnect the power adapter from
the wall outlet.
Filter Replacement
Replace the HEPA filter approximately once a year.
• Frequency depends on location and usage. For example, replacement time will be shorter in contaminated zones or
smoking zones.
Aroma Therapy Dispenser Cup
1. Add aroma therapy oil about once a month.
• Add or change aroma therapy oil when scent has decreased
• Do not add different aroma therapy scents at the same time
2. Add oil-based aroma therapy
• Open the cover and take out the aroma therapy dispenser cup; Be sure to keep the dispenser cup upright
• Drop essential oil into the middle round opening of the dispenser cup
• Do not add over 2ml (6-8 drops) of oil into the opening of the dispenser cup
• Invert the dispenser cup after 10 minutes of adding oil, making sure no oil escapes before reinstalling the dispenser back
into the unit
• Do not put the aroma therapy dispenser cup into the air purifier when it is stained with residual aroma therapy oils
2. Disassemble aroma therapy dispenser cup and clean with mild dishwasher soap and water, thoroughly rinsing.
• Let dry completely before using
External Surface
Please use dry, soft fabric to wipe the surface, inlets and outlets.
• Do not use any chemical cleaning agents
FREQUENTLY ASKED QUESTIONS
Symptom
Reason & Solution
1.
The filter is dirty – replace the filter.
2.
Using the air purifier in moist conditions – replace the filter.
3.
Added unsuitable aroma therapy oil into the aroma therapy dispenser cup – clean the aroma
Bad Odor Emitted
therapy dispenser cup.
4.
Air purifier has not been used for an extended period – replace the filter.
5.
Detect a burning odor – Turn off the air purifier immediately and unplug the power adapter; contact
the manufacturer for repair.
1.
The low speed is regarded as sleep mode, so that only a slight breeze of wind can be detected.
No Air Flow
2.
The machine is turned off – check the power supply system; contact the manufacturer for repair.
1.
The filter has surpassed its life expectancy – replace the filter.
Ineffective
2.
Using the air purifier in an oversized area.
I, II, III Speed
1.
Machine malfunctions – cut off the power immediately and contact the manufacturer to service
Indicators Light Up
the unit.
at the Same Time
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WARRANTY INFORMATION
LIMITED 1 YEAR WARRANTY
Customer should not repackage and ship the QuietPure Whisper by Aerus
unit due to possibility of irreparable damage. For warranty service, please
contact Aerus Customer Service by calling 1-888-764-0693 or via email at
support@aerusonline.com.
WHAT IS COVERED BY THIS WARRANTY
We warrant the QuietPure Whisper by Aerus to the Customer, subject to
the conditions herein, against defects in workmanship and material, for a
period of one (1) year from the date of Customer's original retail purchase.
INSTALLATION AND MAINTENANCE REQUIREMENTS
This warranty is expressly conditioned upon proper installation, operation,
cleaning, and maintenance, all in accordance with the Owner's Manual.
Failure to meet any of these requirements will void this warranty. Servicing
of your QuietPure Whisper by Aerus by parties other than our authorized
representatives and/or using parts other than genuine parts will also void
this warranty.
HOW TO OBTAIN WARRANTY SERVICE
Customer must contact Aerus Customer Service by calling 1-888-764-0693
or via email at support@aerusonline.com and provide proof of purchase
within the above time periods. We will repair or replace and return the
product, without charge and within a reasonable period of time, subject
to the conditions herein, if our examination shall disclose any part to
be defective in workmanship or material. If we, in our discretion, are
unable to repair the product after a reasonable number of attempts, we
will provide either a refund of the purchase price or a replacement unit,
at the company's option. WE reserve the right to inspect and/or require
conformation of installation method.
WHAT IS NOT COVERED BY THIS WARRANTY
Not for commercial use. Ordinary wear and tear shall not be considered a
defect in workmanship or material. These warranties do not apply for loss
or damage caused by accident, fire, abuse, misuse, improper installation,
leaking, modification, misapplication, or bay any repairs other than those
provided by our authorized Service Center. This warranty is non-transferable
and does not cover consumable items such as filters.
UNAUTHORIZED CHANNELS
Warranties are voided if a product is purchased through unauthorized
channels; this includes websites that are not authorized to use our
trademarked names, images, and logos as well as Interned auction sites
(e.g. eBay and Craigslist). To confirm warranty coverage prior to purchasing
a product, contact Customer Service with the product serial number.
EXCLUSION OF OTHER WARRANTIES & CONDITIONS
EXCEPT AS PROVIDED HEREIN, WE MAKE NO REPRESENTATION OR
WARRANTY OF ANY KIND. ALL OTHER WARRANTIES OF ANY KIND,
EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
LIMITATION OF LIABILITY FOR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES
WE SHALL NOT IN ANY CASE BE LIABLE FOR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF EXPRESSED OR IMPLIED
WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, BREACH
OF CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY. Such excluded
damages include, but are not limited to, loss of profits or revenue, and loss of
the use of the products, and any loss caused by leaks or other water damage.
FOR U.S. APPLICATION ONLY
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Some states do not allow limitations
on warranties, or on remedies for breach. In such states, the above
limitations may not apply to you.
FOR CANADIAN APPLICATION ONLY
Exclusion of Subsequent Owners: Except as otherwise required by applicable
legislation, this warranty is not transferable. This warranty gives you specific
legal rights and you may also have other rights which vary from province
to province. Some provinces and territories do not allow limitations on
warranties, or on remedies for breach. In such provinces or territories, the
above limitations may not apply to you.
If any provision of this warranty or part thereof is held by a court of
competent jurisdiction to be invalid, illegal, or unenforceable, the validity,
legality and enforceability of the remaining provisions or parts thereof will
not in any way be affected or impaired within the jurisdiction of that court.
This entire warranty shall continue to be valid, legal and enforceable in any
jurisdiction where a similar determination has not been made.
This warranty is provided by:
Aerus Health Direct, LLC
300 East Valley Drive
Bristol, VA 24201(in US);
SERVICE
Every effort is made to ensure customers receive an up-to-date
instruction manual on the use of our products; however, from time to time,
modifications to our products may without notice make the information
contained herein subject to alteration. For the latest information, please
call Aerus Customer Service at 1-888-764-0693.
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