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Problem
Troubleshooting
Check that the headset is properly connected to
the phone.
The call quality is
Check that the strength of the signal received by
poor.
your phone is strong enough. If you are in a
building, move your phone close to a window
where the signal is strong enough.
During a call, the
Check that the microphone of your phone is not
other party cannot
blocked by any object or accessory of the phone.
hear you.
The signal strength
Check that the strength of the signal received by
is weak or calls get
your phone is strong enough. If not, move your
disconnected
phone to an area with a strong signal.
frequently.
An on-screen
Check that you are not in an area with a weak
message appears,
signal. For example, if you are in a tunnel or
indicating that
surrounded by buildings, move to an area with a
finding a network
strong signal, and then try to find a network
fails.
again.
Check that you are not accessing a service that
you have not subscribed to from your network
operator. You can use some functions of your
phone only when your network operator supports
them. To use those functions, contact your
network operator for more information.
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