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application.
9.
When the system tray prompts that the writing board connection fails, or the icon displays like
this
, press Reset (Wakeup) key to activate the writing board. Check whether writing board
low-power LED lights up. If it lights up, replace batteries.
10. There must be no barriers between the pen and receiver. Keep the paper flat, angle between
the pen and paper greater than 60 degrees when writing.
11. During handwriting try to maintain the position of paper on the writing board. Or the input
strokes may be skewed.
8.3.
Common Input Problems and Solutions
1. Q. When writing with interactive ePen, the pen is continuing to write when the pen is away
from the board.
A. Check whether the pen refill is installed correctly or install the pen refill again.
2. Q. Handwriting input cannot be realized or handwriting is discontinuous.
A.
i.
Check whether the battery power of interactive ePen is low, installation of battery
polarity is wrong (positive pole should be outward), check low power LED of writing
board lights up. If it is lights up, you should replace the battery of writing board.
When writing, the paper cannot be tilted.
ii.
Check whether USB receiver LED lights, press Reset key and check whether the
receiver LED flickers.
iii.
Check whether there is barrier between the pen and writing board.
iv.
Check whether USB driver is installed properly in Windows system. (Device
Manager should display 'Philips PDIUSBD12 SMART Evaluation Board')
v.
Check whether computer is in standby, sleep, or hard disk closed state.
vi.
Check whether there is interference, such as strong light, strong magnetism or
strong ultrasonic sources (keep a proper distance from the PC host, monitor or
sound box).
3. Q. When writing with ePen, Whiteboard is out of battery and can't return back to Windows or
Mouse mode.
A. Refill batteries and reset whiteboard to continue or press Control+Shift+F7 of your keyboard
to return to Mouse mode.
4. Q. When Control Right has been given to one of the Whiteboard user other than Master, how
Master may force this user to return back the Control Right?
A. Press Control+Shift+F8 on the keyboard of Master.
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