Fig. 20 Troubleshooting Error Messages - Sonnen sonnenBatterie eco User Manual

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Fig. 20 Troubleshooting error messages

Error message
Check battery module
communication cables and addresses
Check DC cabling of battery
modules
CommBoard communication
problem
Check battery module addresses!
Unsupported battery module
installed
Unsupported number of battery
modules
Backup power has been stopped:
Max. BMS discharge current
exceeded
Backup power has been stopped:
Battery state of charge is low.
Emergency backup power overload
Inverter communication error
Server unreachable. Check Internet
connection.
Mains fault. Grid measurement values
are not within the range prescribed
by the regulations (VDE-AR-N 4105).
Check mains fuses!
Modbus error
Warning Messages
Max. BMS charge current exceeded:
Disabled microgrid power production
High SOC: Disabled microgrid power
production
User Resolution
Contact your installer's customer service department
Contact your installer's customer service department
Contact your installer's customer service department
Contact your installer's customer service department
Contact your installer's customer service department
Contact your installer's customer service department
Normally, this message appears when the load exceeds the
capability of the storage system's battery modules. Reduce
the load on the storage system.
The battery modules have reached too low of a state of
charge and must be charged before they can provide
Turn off non-essential devices.
Contact your installer's customer service department
The storage system cannot reach sonnenBatterie's Internet
services. Check the storage system's Ethernet cable.
Ensure the grid is providing power.
Contact customer service if persists
The storage system is still providing backup power, but the
battery modules cannot be charged further until their state
of charge is reduced
The battery modules cannot be charged further until their
state of charge is reduced
backup power