Klein Blackbox+ series User Manual page 16

Warranty and Return Policy
2008 / 2009
Defects in material or workmanship under normal use and service, items will be repaired or replaced free of charge from 1 Year from
date code on product. Simply contact your salesperson for repair or replacement.
Blackbox Radios warrants all products against manufacturer's defects as long as the product is still under warranty. The forgoing
warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including
without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or
unauthorized repair, installation, alteration, wiring, or testing, improper storage, use in an unapproved device or if the serial number has
been removed; (iii) use not in accordance with the documentation; and (iv) damage caused by the equipment with which the product is
used. Visible physical damage invalidates warranty. Incomplete product kits will not be accepted for replacement or repair.
Shipment errors must be reported within 3 days of receipt of goods in order to get replacements.
Blackbox Radios does not accept returns on custom orders. All custom orders are final. Items may only be returned for credit if they are
unused, in original packaging and purchased within the last thirty (30) days. There will be a 20% restocking fee to ALL items returned
for credit that meet the above stipulations. Blackbox Radios does not issue refunds and we reserve the right to not issue credits.
Non-Warranty Repairs
Blackbox Radios standard labor rate is $60.00 an hour with a minimum requirement of thirty minutes. This does not apply to water-damaged
units. If a water-damaged unit is deemed repairable, the fee may be up to $85.00 per unit. The cost of parts varies and is in addition to the labor
chargers. Radio Programming fees are set at $5.00 per unit. All goods repaired will require a signature for authorization to do the labor.
RETURN TO CUSTOMER (RTC ITEMS)
Items returned that are deemed "non manufacturers defect," have the date code missing, or are not within the proper warranty time-
period may be repaired with a labor fee at the sole discretion of Blackbox Radios Items deemed "RTC" are not covered under Blackbox
Radios, warranty policy and the customer will be responsible for paying the shipping costs to return the products back to the customer. If
the customer does not want to receive the RTC items and pay the shipping costs, Blackbox Radios will dispose of the products.
By returning a product for repair, the owner grants Blackbox Radios permission to open and disassemble the product as required for
evaluation. In all cases, Blackbox Radios has sole responsibility for determining the cause and nature of failure, and Blackbox Radios
determination with regard thereto shall be final.
Customers pay for shipping to and from Blackbox Radios, the cost of the non-warranty repair will require payment in the form of Visa,
MasterCard, American Express or COD. Customers with open account status may be billed directly, if a purchase order for the repairs
and shipping is issued. If the customer does not approve the repairs through issuing a purchase order, the customer will be responsible
for paying the freight charges to ship the product back.
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